Dodorian

updated

13 years ago

D

Dodorian

2 Posts

0

49736

March 24th, 2013 11:00

problems-with-my-spacebar

Hello,

I-have-got-a-huge-problem-with-my-keyboard-on-my-Xps-L502x-laptop.-The-spacebar-doesn't-work-anymore-(as-you-can-easily-see).

I've-tried-to-clean-up-my-keyboard-but-it-seems-that-it's-not-the-problem.

Unfortunately,-my-computer-is-not-under-waranty-anymore-for-about-3-months,-so-I-think-I-have-to-repair-it-by-my-own-way.

Do-you-know-if-there-is-a-webpage-on-Dell's-website-where-I-could-find-a-solution?-(for-instance,-rebuy-a-new-keyboard-and-install-it-by-myself?)

Thanks-for-reading, -I'm-really-sorry-for-how-hard-you're-doing-it-(it's-not-really-my-fault,-I-hope-you-understand).

  • DELL-Chinmay S

    6 Operator

    1819 Posts

    734

    0

    Posted March 24th, 2013 22:00

    Hi Dodorian,

    As you have already cleaned the keyboard, I beleive that you have already tried re-seating the keyboard. If not, you may try reseating it once and may check detailed instructions for same from the service manual of computer: http://bit.ly/QE7oQ7 

    If the issue persists after re-seating the keyboard, you might consider replacing the keyboard. If you are in the US, you may contact Dell Spare parts and Accessories department at: http://dell.to/PlvA9D

    If you are are in a different region, you can click on the link http://dell.to/QjjZDA , choose your country from the top -> click on Contact Dell Sales.

    Hope this helps.

  • Dodorian

    2 Posts

    734

    0

    Posted April 2nd, 2013 06:00

    Hello,

    Thank you for your your answer.

    I've followed your advice and I phoned directly the Dell's technical support.

    They've sent me a new keyboard and now I DO have a functional spacebar.

    Thank you

  • DELL-Chinmay S

    6 Operator

    1819 Posts

    734

    0

    Posted April 3rd, 2013 01:00

    Hi Dodorian,

    I am glad that the issue is resolved. Please feel free to get in touch in case you have any issues with computer. I'll be glad to assist.