Actually it is a Customer Service problem, because Technical Support did everything they could and they were fast as well.

Call them up again and ask them logically how to go about from your situation..it was a a new laptop hence a replacement unit shud be fair to u unless of course the troubleshooting is fairly simple without having to open up the laptop.ask the technical guys...dell is great on after sales support.

 

i suggest if its within ur 14 or 21 day cooling period seek replacement..other wise explore ur repair options....if extensive repairs ask for replacements..

 

if everybody starts asking for replacement for the simplest of all things...then i think its not a fair thing to do. 

I know that I coud ask for a replacement Laptop, but after this kind of customer service I don't want to keep in touch with them because they ignore custumers problems I can't trust Dell any more, can't trust their products as well!

When I noteced the problem I tryed to contact them immediately, I called the customer service till my phone account run out several times. I spent too much money on calling them and still couldn't talk any competent  person. Than I started writing letters to the technical support and the customer servece asking for refund and beeing collected my faulty item but they just ignore it.

Really regret buying from them anything, and I feel that nowone would help me to solve this problem.

For this reason I decided to write to forums though my English is terrible, but I have to do something.

Probably I'll call them again, but I don't believe they have any intention to help me.