Touch Screen not working

I've had my laptop for 3 weeks and my touch screen has stopped working.  I've read all posts I can find on this and reset my computer to factory out of the box. 

Having read the posts I tried the Windows hot fix for the issue and it said it didn't apply.  I'm going crazy and ready to give up on this and return my laptop.  I would really like to fix this and move on.  I noticed in the Human Interface drives I have multiple drivers that are the same and I do not see a driver for the touch screen.

Please help!!!