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Mobious

38 Posts

1020776

August 15th, 2007 02:00

2407WFP-HC Ghosting/Shadowing issues...

I recieved the monitor earlier this month, and right out of the box knew there was something a bit off. I noticed dark "after-images" from any light-colored objects that passed across a dark texture on my screen. Be it my white mouse cursor passing over a dark background, or a lightly-colored character running across a dark brown patch of dirt in-game, it does this weird ghosting effect except the ghost is black. It only shows up on non-black textures, but it's something that I have never seen before. It's almost like the pixels have to shift to black before they can shift to the new color. I almost refunded the monitor, but I love the size and that I can finally hitch up my Wii. I don't want to ditch this thing, I either want a solution/fix, or someone to definitively tell me "...get a replacement." I made a short little video to show everyone what I'm talking about, mainly because there's a lot of people who just didn't believe me at all: http://video.google.com/videoplay?docid=4580166121612925274&hl=en Help is much appreciated. -Mobious-

Message Edited by Mobious on 08-14-2007 10:45 PM

DELL-Chris M

Community Manager

 • 

56.9K Posts

August 15th, 2007 03:00

All,

Fix for the Dell 2407 Trailing Problem

Message Edited by DELL-ChrisM on 08-29-2007 03:15 PM

Mobious

38 Posts

August 15th, 2007 03:00

I dropped em' to his settings (86 red, 85 green, 84 blue), still did it, dropped them down more and more, I'm now at 50 for all 3 and it still does it. I'm starting to get a bit worried about this... -Mobious-

DELL-Chris M

Community Manager

 • 

56.9K Posts

August 15th, 2007 11:00

Mobious,

Run this application to restore the monitor to the Factory Defaults. Note, this application may not work on all Dell monitors. If it does not work on yours, let me know.
* Click Here
* On the left by the disk icon, click sofMCCS
* Click Run
* If asked, click Run again
* Click OK
* Check I agree...
* Click Next
* Click Start
* Click OK
* From your desktop, double-click the softMCCS icon
* Scroll down to Preset operations
* By Restore factory defaults, click the green Restore arrow
* The display will black out and then return
* By Restore factory lumunace/contrast defaults, click the green Restore arrow
* By Restore factory color defaults, click the green Restore arrow
* Close the softMCCS box
* Click No to KEEP the changes if asked. If this does not correct the issue, perform the test below

Any difference in the issue?

DELL-Chris M

Community Manager

 • 

56.9K Posts

August 15th, 2007 12:00

Mobious,

Does the ghosting occur when trying both DVI and VGA?

Mobious

38 Posts

August 15th, 2007 12:00

All it did was make it less obvious by darkening everything up. It's still there, even after setting all the defaults back. -Mobious-

Mobious

38 Posts

August 15th, 2007 14:00

Yes, it does actually. I have video that I took of my XBox 360 (over VGA) and it does the same thing. I would have included it in the other video I made, but lack of sleep and lazyness prevented that. But yes, it does occur on the VGA input as well, and just as bad. Playing Gears of War is sickening when in an oddly lit room, and Bioshock is disgusting all over the place because of the dark setting you are in. BTW, if it helps, I'm using a High-Quality Psyclone cable to hook up my 360, not the Microsoft version. -Mobious-

DELL-Chris M

Community Manager

 • 

56.9K Posts

August 15th, 2007 17:00

Did you also try the Microsoft cable?

Mobious

38 Posts

August 15th, 2007 20:00

I don't have it, I bought the high-quality instead. The quality was spectacular on my Viewsonic VX922, and I honestly have no reason to believe the Microsoft one would be any better. But, subject aside, the fact of the matter is that there is an issue with the DVI input on the monitor, which is attached to my PC, which will see the most usage. I would like to address that issue first, mainly because the issue with the both DVI and VGA appear to be exactly the same, which tells me it's the monitor, and not the cable. I have this same issue posted on multiple computer hardware forums, and all the responses I've gotten from other 2407WFP-HC owners is that my monitor is the only one that does this. -Mobious-

DELL-Chris M

Community Manager

 • 

56.9K Posts

August 15th, 2007 20:00

Mobious,

Get it replaced.

If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.

If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.

They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

victor_c26

10 Posts

August 16th, 2007 04:00

No he's not the only one. Replacing it is unnecessary, as he's going to get the same issue on the replacement unit as well. If he goes to the ardOCP forums, and goes to the 2407WFP-HC thread in the Displays subsection of the forum, he'll see that other people are also getting that issue. Some people haven't noticed it. But it is there on all the panels.

It's the 2407WFP-HC as a whole. It's something about either the video processor or the Panel used. Try dragging a window on the desktop with a Grey colored behind it. You'll see a greenish inverse trail.

It's on my 2407WFP-HC too, but I don't notice it as much. Only when I try looking for it.

Message Edited by victor_c26 on 08-16-2007 12:59 AM

victor_c26

10 Posts

August 16th, 2007 05:00

Trust me, it's the same issue.

The ghosting color depends on the color switching that occurs. Black to red, white to yellow, etc.

I get the black ghosts too. It all depends on the colors the LCD pixels have to render.

Like I said, some people notice it, some don't. Adjusting the color settings only lessens the effect.

All monitors have their weaknesses. Inverse color ghosting happens to be this one's.

Message Edited by victor_c26 on 08-16-2007 01:30 AM

Mobious

38 Posts

August 16th, 2007 05:00

I just skimmed through that thread and out of the 615 posts, only 12 of them had to do with the ghosting issue. Even at that, it was about green ghosts that were mostly fixable. The ones I have are black, and unfixible no matter what I do. Basically, anything is better than what I have now. It's gone well past "liveable" to purely "unacceptable". If there was a major issue with the video processing unit in the screen, then why do people continue to buy them? The issue thats throughout all of the screens can't nearly be as bad as mine, which is why I'm getting the replacement. If it's the same, well then tough luck for me I guess; if it's not then I will be a lot happier that I am right now. There's nothing to lose really, unless I get a damaged screen as a replacement that turns out to be much worse. -Mobious-

Mobious

38 Posts

August 16th, 2007 06:00

I'm with you on that point: monitors can only do so much. There's only so much performance and quality we can manage to squeeze out of these screens at the present date. But, that being the forefront of this case, is what you see in the video as far as the severity of my issue as bad as your own? That's the main point I was trying to get at in my last post: even if it is there, are they all as severe as mine? -Mobious-

victor_c26

10 Posts

August 16th, 2007 06:00

Well, the ghosting shot with the video camera seems to exaggerate how the ghosting is perceived. At least that's what I'm attributing it to. As the ghosting that occurs on my screen isn't outrightly full figured (ie the entire pointer being shown as a ghost), but rather a short trail. Like a short black blur.

Dragging the mouse pointer on the desktop on a black background at a fast pace/speed gives me a quarter of an inch blur. If I drag the pointer casually, it's only a tiny outline on the edge of the pointer.

In Day of Defeat: Source, some light to dark color changes (like window sills on buildings) give a quarter inch inverse ghost at the most. But when I'm actually playing it isn't as noticeable to me. Only when I actually try to look for it.

I didn't really think much of it until I read the thread discussing this in the ard|OCP thread.

Message Edited by victor_c26 on 08-16-2007 03:29 AM

Mobious

38 Posts

August 16th, 2007 13:00

The video is only 30fps, where as the monitor runs at 60, so you will see more of a frame-by-frame effect. But, in all seriousness, that IS the sevarity on my screen. The worst one has to be the CoD2 pointer on the menu. I wouldn't really look for it anyway, but I'm just that attentive about stuff on my screen. I'm just kinda upset that my 2-year-old, $250 Viewsonic performs better than this $640 investment. -Mobious-

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