3 Posts
0
1320
January 14th, 2023 08:00
D2719HGF, power button locked
I purchased 3 of these monitors some time back. I recently mounted 3 of them onto a 3 arm stand. Somehow on one of them, the power button is locked. I've tried every single thing I could find on the internet to unlock this monitor's power button but the documentation on this specific model is poor and I am out of luck. Any help here? Occasionally I get the "Out of Range" notice that requires a quick power cycle to fix. However on the monitor with the locked power button, I have to cycle through to a different input and back which is extremely tedious and annoying.
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chieftaco
1 Message
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May 28th, 2023 19:00
I also had this issue. I have a few of these monitors and one had power button locked. None of the solutions found on this site worked for me.
But I tried other buttons and the LEFT ARROW button is the one that worked to lock/unlock the power button after holding it for 10 or 15 seconds (my bad, I didn't actually count, I just held them all down one at a time).
DELL-Chris M
Community Manager
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56.9K Posts
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January 14th, 2023 08:00
To receive assistance from Dell support, they need to check the warranty status. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private monitor Service Tag and 20 digit serial number.
Are you saying that the power button is physically broken? I mean is it jammed into the bezel and not clickable?
mtait
3 Posts
0
January 15th, 2023 06:00
Nope button works fine. Monitor is in very good condition. When I click the button it displays the attached image on the screen.
mtait
3 Posts
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January 21st, 2023 20:00
@DELL-Chris M following up. Any thoughts?
DELL-Chris M
Community Manager
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56.9K Posts
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January 22nd, 2023 04:00
Unknown. Try the no cables reset. If still no go, might just be defective.