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Gert13579

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1 year ago

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Gert13579

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March 16th, 2025 17:17

DDPM Issue

The new DDPM program isn't recognising my monitors

  • DELL-Chris M

    Community Manager

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    Posted March 16th, 2025 20:04


    DELL-Chris M (old account)

    #IWork4Dell

  • Gert13579

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    Posted March 16th, 2025 20:35

    Computer data required =
    Computer model: Asus 
    Operating system installed: Win 11


    Monitor data required =
    Monitor Model: S2722DGM + SE2422H
    Did you upgrade from DDM (Dell Display Manager) or did you do a fresh install of DDPM? I upgraded from DDM then when it didn't work I uninstalled and reinstalled DDPM
    Monitor firmware version: M3T102 for the S2722DGM
    Monitor connection to computer, cables used, all ports in use: S2722GDM: DP, SE2422H: HDMI

  • DELL-Chris M

    Community Manager

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    Posted March 16th, 2025 20:38

    1. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag for the Dell monitor and/or Dell computer. Open the Monitor Menu- Others to find this or look on the rear label.

    2. Once the Case is started, the agent will ask for more data.


    DELL-Chris M (old account)

    #IWork4Dell