Hello, I just acquired yesterday a new U2713HM. Overall it's great except for one nagging issue; yellowish backlight bleeding in the lower left corner and blueish in the lower right. I read the backlit color policy but I have a hard time understanding what it means and an even harder time accepting that this could be 'normal'. However I'm not an expert and it's my first 'bleeding' panel so I figured I'd make a post to ask 'how much is too much'?
I took those pictures (sorry for the rather poor quality, still the problem is visible);
I am unable to see the pictures provided by you. I would suggest you to provide the pictures again so that I can forward it to the team concerned and keep you posted.
I also purchased a U2713HM monitor (February 28th and it was delivered on March 14th).
I am very happy with the size and resolution of the monitor but am very annoyed by the "bleed" and perceived colored corners...
Top left corner - moderately yellow/red.
Bottom left corner - very yellow, on darker screens I see a faint small "flashlight" about two inches left of the Dell logo.
Bottom right corner - looks OK I think, but looks different because of the other corners being so "off".
Top right corner - a bit light compared to bottom right but ok...
I really notice the color in the corners with any video or game with movement as the images seem pass through the "colored" corners and pick up the yellow/blue and stand out more.
I am using factory settings with the RGB preset with no adjustments to brightness or contrast (both at 75) as I believe the monitor was calibrated at the factory...
Quick update on mine (see above post) - I had a replacemnet arrive yesterday (has a Jan 2013 Manufacturing Date) and it's pretty much the same as the photo I posted with a very yellow bottom left corner, and I find it very distracting watching video or playing games. I will be sending it back as well i guess.
I would like to know if it will be possible to find a panel that isn't yellow like this or not??? Am I just wasting my time???
A response from a Dell rep would be much appreciated.
after reading many threads from this forum and other forums. i'm starting to believe it's a lost cause. because everyone that had replacement monitors still had the same bleeding problem.
Dell needs to address is issue ASAP and revise this monitor!!!!
Our apologies that you all are not happy with the monitor. But there will not be a "revision" change since they do meet our manufacturer specifications.
* Go back to the top of this Monitor Forum * Open "FAQ Monitor" * Open "Backlight or Color/Tint variance"
So why did tech support send me (and many others) a replacement unit if your statement above says it's within specs? * They do not know the policy. They should not have sent any replacements based on those pictures. DELL-ChrisM
Now I am on hold waiting to find out why the prepaid courier sticker was not included for the return of the first monitor... good times...
i believe Dell hasn't figure out a way to completely seal the bleeding with this new "IPS-AH" type display, heck even Apple has this same bleeding problem on their newest imac displays which is the same "IPS-AH" technology.
because Dell's 24" LCD display can safely say there's no bleeding what so ever.
til the solution surfaces, we are just sitting ducks staring the same yellow-ish glow in the corners when we watch movies or play games. so sad :(
DELL-Manshu S
6 Operator
•
2160 Posts
3594
0
Posted March 16th, 2013 06:00
Hi Valamyr,
I am unable to see the pictures provided by you. I would suggest you to provide the pictures again so that I can forward it to the team concerned and keep you posted.
Thanks & Regards
Manshu S
#iworkfordell