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10217

March 16th, 2004 07:00

Monitor serial number

Hello,

We actually have about 2500 Dell computers in our network. For these I would like to add the monitors serial number (from the EDID data) to our inventory database. The registry key containing this data (HKLM\SYSTEM\CurrentControlSet\Enum\DISPLAY\{Monitor ID}\{Monitor PnP ID}\Device Parameters\EDID) does not (always) have the whole Dell serial number but only parts of it.

eg: Dell M570:

- Serial No on label: MY08204T4760303DB61Z

- Registry key content: 8204T03DB61Z (missing MY0 and 47603)

How can I obtain the whole serial or is this partial serial enough to make Dell hardware calls?

2 Posts

April 13th, 2004 17:00

As long as you have the Dell order number when you call technical support (hoping that you still have the information), support can go by this number.
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