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September 1st, 2024 23:47
P2217H, not recognizing Surface Dock 2
I recently purchased a Surface Dock 2, but when I try to connect my Dell P2217H to the new dock, it says "No HDMI signal from your device". I'm using a HDMI to USB-C cable. My computer recognizes a monitor is attached, but the monitor isn't acknowledging the connection. When I unplug the USB-C from the Surface Dock 2, and plug it directly into the laptop, the Dell P2217H is able to recognize the HDMI signal and it works fine. I was really hoping the Surface Dock 2 could help minimize all the things I have to unplug/plug in each time I want to move my laptop. Is there another solution?
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DELL-Chris M
Community Manager
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September 2nd, 2024 17:55
Unknown Laptop USB-C --> USB-C to HDMI cable --> P2217H HDMI in port = Works. This proves that the USB-C to HDMI cable and P2217H HDMI in port are working.
Unknown Laptop USB-C --> Surface Dock 2; Surface Dock 2 USB-C --> USB-C to HDMI cable --> P2217H HDMI in port = Not working
Unknown compatibility issue. Test all four Surface Dock 2 USB-C ports. If still not working, post the issue on the Microsoft Surface Forum.