Click the "Get help now" icon on the right. Share with them the private monitor Service Tag and 20 digit serial number.
Our users will need more data before the can correctly troubleshoot =
* What PC model? * What operating system? * Explain in detail how the P2418HT is connected to the PC using all ports and cables * Have you recalibrated Touch?
rfresh737
4 Posts
0
January 15th, 2023 04:00
The issue has been resolved. Re-calibration (again) did the trick.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 10th, 2023 05:00
Click the "Get help now" icon on the right. Share with them the private monitor Service Tag and 20 digit serial number.
Our users will need more data before the can correctly troubleshoot =
* What PC model?
* What operating system?
* Explain in detail how the P2418HT is connected to the PC using all ports and cables
* Have you recalibrated Touch?
Online P2418HT User's Guide page 52 =
rfresh737
4 Posts
0
January 10th, 2023 06:00
1. Acer Nitro 5 laptop.
2. Windows 10
3. HDMI to the Acer HDMI port. Supplied USB 3.0 cable directly into the Acer USB port.
4. I have recalibrated Touch using Control Panel.