3 Posts
0
1309
November 29th, 2020 02:00
P2419H, weird issue with menu options
Hi All,
I was facing issue with HDMI input with Dell P2419H, so I switched to VGA input. After sometime I started facing this issue. It automatically opens the menu and starts going through options and selecting them randomly. I cannot work on this monitor now since the options keep changing and it pops up randomly in between.
I tried:
- Factory reset.
- Disconnected/changed power source
- Changed/removed input source
Tried doing BIST but it is not able to enter in it.
Please help. I still have monitor in warranty, will I be needing a replacement?
Thanks,
Shahbaz
P.S. : I also have Dell Display manager, but it is not able to detect monitor since HDMI input is also not detected in the monitor.
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DELL-Chris M
Community Manager
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December 7th, 2020 09:00
Update December 4 =
I got the replacement yesterday and everything is working fine on the current P2419H.
Shahbaz
Shahbaz
3 Posts
0
November 29th, 2020 03:00
Update:
I ran the BIST and reset to factory setting again. So far did not see this behavior again, but HDMI input issue still persists.
I checked the cable and connected my laptop (Lenovo Z50-70, quite old laptop) to my TV with HDMI input, it works without any issues there.
I tried connecting Chromecast (which works on TV) to the monitor as well, but still it shows no HDMI input.
Shahbaz
3 Posts
0
November 29th, 2020 06:00
Update:
The menu issue is back again!
Could it be related to voltage/current changes as input to the monitor?
Thanks,
Shahbaz