Solved!
Go to SolutionP
Peter164142
1 Rookie
•
1 Message
•
2 Points
0
196
July 7th, 2024 09:40
P2720DC, flickering, USB-C
Hi everyone,
I have two P2720DC daisy-chained, one of them is connected via USB-C to my HP laptop. Yesterday all of a sudden one of the monitors started flickering, but not the whole screen just stripes of it. And these buggy stripes show kind of a frozen webpage of my Edge browser. Even when the monitors are not connected to my laptop and I switch them on, the faulty one shows a black screen with the stripes and the frozen webpage. When I run the self-diagnosis mode (screen changes colors from red to yellow and so on) there is no frozen webpage visible only when the dark color is tested. Another observation: today the flickering and the burnt-in webpage is not as strong as yesterday. Is this something that will disappear completely in a few days, or is the monitor broken and I have to buy a new one (e.g. U2724D or U2724DE).
Kind regards,
Peter
(edited)
0
1
Posted July 7th, 2024 12:33
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
First, disconnect/reconnect the USB-C cable from both PC and P2720DC and retest.
Second, P2720DC User's Guide, page 47. Run the Menu- Others- LCD Conditioning to see if it helps with that image retention.
(edited)
DELL-Chris M (old account)
#IWork4Dell
enseco
1 Rookie
•
1 Message
•
2 Points
0
0
Posted July 25th, 2024 19:33
LCD conditioning fixed the problem for me