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6016
June 20th, 2019 11:00
S2718H/HX, Power adapter problem
Hello,
I have this monitor for about 1 year, but today when I tried to open my PC the monitor showed this message : " Please use the power adapter that came with your S2718H/HX "
It is very strange because I did not change anyting ....
I tried to unplug the monitor and wait 1 minute and plug again ... but it shows the same message .
What can I do ?
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Dell-SreejithR
6 Operator
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3.4K Posts
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June 20th, 2019 12:00
Please disconnect all the cables from the monitor, press & hold down the power button for a minute. Connect only the power cord & start the monitor. Check if you can access the on-screen menu. If yes, set the monitor back to factory settings.
(edited)
MRebein
1 Message
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July 24th, 2019 08:00
Hello
Different customer, but same product with the same problem.
What can I do if the access to the on-screen menu doesn't work?
Robert P (retired)
6 Operator
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9.4K Posts
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July 25th, 2019 10:00
Hi MRebein,
Thanks for posting and for sending your service tag in Private Message. Apologies that your system is not performing as expected.
Unfortunately, based on the service tag number, the warranty has expired. You can await a reply from other community members or contact the Dell Out of Warranty Support Team.
Agoldman
1 Message
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August 26th, 2019 08:00
Same here on same model even after buying new power adapter part. too late for warranty.. brick?