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J

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April 5th, 2024 08:35

S2722DZ, Webcam not working when popped up?

My laptop only registers the monitor webcam as being available to use when it is popped into the monitor.  As soon as I pop it out it reverts to the laptop's integrated camera and does not detect the monitor webcam.  

I.e. the input for the monitor webcam seems to have inverted - turning on when it is popped into the monitor and switching off when popped out.

5 Practitioner

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5.1K Posts

April 5th, 2024 09:31

For webcam to work, verify if USB-C cable is connected.  Verify if webcam is Enable in OSD menu.

isGoodTroubleshooting

Community Manager

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54.4K Posts

April 5th, 2024 10:31

To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.

* Enter the S2722DZ Menu
* Go to Audio & Webcam
- Speaker = Unmute
- Microphone = Unmute
- Webcam = Enable

Page 63 in the online S2722DZ User's Guide =



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