Community Manager

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56.9K Posts

October 23rd, 2022 02:00

The stand riser should be flush to the stand base.

flush.JPG


Dell does not replace the stand riser or base. Those are shipped to us by the manufacturer "with" the panel. The whole monitor (panel plus stand assembly, but not cables) will need to be exchanged.

Click the red "Get help now" icon on the right to start a private live chat session. Share the following private information with them =
S2722QC Service Tag
your data (full name, shipping address, phone number, email address)
pictures of the defective stand riser and base
picture of the rear label



4 Posts

October 24th, 2022 11:00

Hi Chris, thank you for the response. In the video I posted, does the wobble when I move the riser arm look normal?

4 Posts

October 26th, 2022 20:00

So I got a replacement from Amazon today. Same issue. The base is not flush against the riser arm, and the entire panel vibrates as I type, which is very distracting and annoying. Here is a close-up video showing the monitor vibrating/wobbling as I type (it gets worse as I keep typing, about 15 seconds into the video). This is clearly either a defect in the batch Amazon obtained from Dell or a design flaw, perhaps in part combined with my small-ish desk configuration (though I never had this problem with my previous LG monitor on this desk, which had a wider base).

My question is, should I contact Dell for a replacement this time to see if I can hopefully get a monitor from a different batch, or is this just how this monitor is?

Thank you!

Community Manager

 • 

56.9K Posts

October 27th, 2022 06:00

Yes. Click the red "Get help now" icon on the right to start a private live chat session. Share the following private information with them =
S2722QC Service Tag
your data (full name, shipping address, phone number, email address)
pictures and video of the defective stand riser and base
picture of the rear label

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