U2410 Green/Pink Tint Issues

Hi all,

Just signed on here to report that I'm also having tint issues with my U2410... and it's made in Mexico.  (PPID MX-0C592M-72875-9A5-6WWL)  Instead of taking a photo and I will report white point measurements from my Spyder3 as a function of position.  Higher values are cooler colours, lower are warmer (more reddish):

Centre - 8550K

Top Left - 8750K

Bottom Left - 8778K

Top Right - 8365K

Bottom Right - 8330K

I've had it for about a week - I plan to contact Dell Canada and get another one sent out on Monday...

Please let me know if further color measurments might help you diagnose this problem.  This is rather embarrassing for a monitor that was supposed to come with a calibration report and a deltaE less than 5 out of the box!

Sam

I just purchased three U2410 monitors this week.  I upgraded from two 2407WFP and one 2408WFP monitors so that I could have 3 identical monitors for perfect color matching.

I was happy to see 3 monitors be the same when I got it all setup, and things looked good at first sight but really quickly I started to notice I had a bad pink tint issue on one of the  monitors.

The great thing here is since I have 3 of the same monitor there is no subjective "I think its pink" placebo effect I have another monitor right next too it to compare it against.

Skipping the long narration of all the testing I have done I discovered that of the 3 monitors, one has a panel issue, the monitor itself fades pink to the right side.  Mostly seen on a grayish color, firefox browser is perfect you can clearly see it  fad from nice grey to pink/grey on the right side, also when using the monitors in span mode dragging a window from one monitor onto this one you can more easiily spot the tint because there is a sharp color change.

I thought I had another monitor with VERY bad pink tint on the whole panel, it was my center monitor of the three, the one using displayport connection.

In my testing I have reset all 3 monitors to factory defaults, I have installed more than one video card driver, and I have changed out the connection cables all with no effect.

In further testing here is what I found out, my center monitor with the bad pink, I decided to move it to the side and move one of the good side monitors to the center.  Suddenly at reboot the once bad center monitor was now looking good on the side, and the once good side monitor had horrible pink tint on the center.  I did not just move the monitors I changed the connections.

This was my display port monitor.  I then changed the connections and made the 3rd monitor on the side the display port one, and made the center DVI and then the side monitor was pink.

So in conclusion I can say I have one bad monitor that needs to go back the panel fades to pink easy to see by the naked eye on any connection type.  Then all 3 monitors seem to not work properly with the Display Port connection.  I tried all modes I use sRGB as my normal setting, its the one I both want to use and the one where the pink is the least noticeable on normal setting its just plain horrible pink as pink eye :D

I would have been in a tough spot to say if it was a monitor problem or a video card problem with the pink displayport but I just had a 2408WFP on that connection a week ago and it was never pink, so this means to me the U2410 has a defect with display port.  I do not know what to do I got these for a perfect tri monitor eyefinity setup and I cant have a $600 monitor giving me issues like this.  (even more so since I got 3 of them)

I have a ATI 4850 card laying around that I am about to sell, I am going to hook it up today and run all 3 monitors in span mode all 3 on DVI to confirm that all 3 monitors can work properly on DVI connections and that its the Display Port causing the issues.

This is not a solution for me only a test, Eyefinity only works if all 3 monitors are hooked to one card and one of the 3 connections must be Display Port.

The card I am using is the ATI 5870.

Edit: I decided I am only sending one monitor back and will keep the U2410 Trio, like stated above one monitor has a definite panel issue it fades to pink on the right side, you can even see it while the monitor is not connected to the computer by watching the no signal box bounce around (look at the white color bar) but the problem with the pink display port connection is not a panel issue its a firmware issue or something and it existed on all 3 panels, I hope it can be fixed at a later time (hopefully user fixable) the reason I am not super concerned with that issue now is I found a good work around.  Not a FIX but a work around.  Using my ATI control panel I increased the color temperature of the monitor using display port.  Just a small adjustment got rid of most of the pink wthout taking the other colors off, it did make white a tad blue but its close enough for me to live with it and I wont see it unless looking at shades of gray or white.

rainzquall, can you show the url? :emotion-1:

rainzquall, can you show the url? :emotion-1:

it turns out to be a hoax.

heres the link if u can read chinese

http://global.hkepc.com/forum/viewthread.php?tid=1357054&extra=page%3D1&page=1

btw ive received my third replacement on friday. unlike the first 3 shipments which were made in june, this one is manufactered in august 23. and to my surprise there is only a very low degree of uneven tint issue on this monitor, which i think is definitely acceptable. theres a very tiny yellowish tint on the whole screen tho and the grainy srgb issue still exist.

so Chris, should i keep this monitor for now and wait for rev01 to initiate an replacement?

I recently lost a monitor and have been looking for one to replace urgently.

With the LG w20 series going the way of the do.do (why is that caught by the language filter? :emotion-7:), and Dell's implemenation of the e-IPS panels falling below expectations of what i need, the u2410 is the only one i want. Sadly, i refuse to buy one until the tint manafacturing and sRGB+aRGB dithering issues are fixed.

Hopefully they will be fixed before something better comes on the market, but i'll keep monitoring this topic and the one for the other issue until that happens. So i just want Dell to know they'll get my money as soon as this is sorted and i keep my fingers crossed for the rest of you. :emotion-4:

I would wait.

Dear god. I got a good one.

4th time lucky.

Lucky guy!

Since I'm not interested in panel lottery I'm giving up and returning my U2410 for 2x 2209WA (same price, more resolution, fewer issues!)  If anyone hears of a Rev A01 for the U2410 or has any warnings about the 2209WA, I'd appreciate the heads up.

Sam

I've been in doubt about my u2410 now for 3 weeks. The thing is, that I have a 2007FP monitor, which I really really like. So the new - IPS coating (which make text more "dirty" dull to read), white glow thing in all corners, very slow wakeup after power save mode, and what seems to be more backlight bleed than on my 2007 FP (which hasn't anything), is a hard to eat. So I've now ordered a U2410 exchanged for a new 2408WFP with latest A02 firmware and S-PVA. If there is any problems with it, than I just return everything within the trial periode and get my money back. But I cross my fingers, that the 2408 is as good as my 2007FP, just bigger :-)

After all, I really like DELL's customers service and panel warranty. I just don't like the problems with 2410  and make hopes for 2408, even though I know how many problems the 2408 has been having from the introduction. But I hope for A02, and hopefully a panel without faulty pixels.

EDIT:

Forgot to say, that my U2410 also has a panel where it gets more dull and dark in the left side of the panel.  As if the brightness and contrast is turned more and more down, the more you look from the mid of the screen and out the left side of the screen. I thought it has something to do with the white glow thing in all the corners. But after all the checking and looking, I don't think its a white glow problem. Its very easy to see, if I start the windows file explorer, where the background get more grey'ish, instead of white, the more you look the the left of the screen. And this can also be seen at the bottom of the screen. Some kind of un-even light?!

None of these problems exist on my 2007FP.

Moef

Hi Chris,

Any new Updates?   news from Engineering?

Thanks

All in any region,

If you have one in your hands that has the Green/Pink Tint issue, I need to capture it. So, send me the following information and we will reach out to your region to setup an exchange and capture your current monitor. Understand, the replacement will not be a new revision, we just need the captures to prove to the manufacturer that they indeed do have an issue.

I need the following in a private conversation (Click my name, click Send a Message) -
Name:
Email Address:
Country of purchase:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Operating system:
Video card:
Video card ports tested:
Reason: U2410 Green/Pink Tint Issue

Hi all,

Don't know is this an issue, but it's seems to me, that  I have the same problem..

CZ-0F525M-73608-983-0F6L, made in Czech.

I measured white background (255,255,255) with Spyder3. Monitor has default values. (sRGB mode)

Centre - 6761K

Top Left - 6741K

Top Right - 6760K

Bottom Left - 6901K

Bottom Right - 7037K

Is it normal values and it only seems to me, that I have the tint? :(

It's my 5th U2410 monitor - others were with dead pixels.

Monitor was  purchased in Russia. Video card GTX 285.

Testing update: Whole screen tint can be fixed by tuning color temperature in the factory menu!!

When i was surfing u2410 forums today i was lucky enough to find out how to activate the innolux factory menu. And i found that it is extremely helpful if you are not satisfy with the colors of the preset modes (too reddish, yellowish, or greenish) and dont have uneven color tint problem.

In the menu there are RGB temperature values for 5700K(warm), 9300K(cool), 6500K(standard/multi/game), Srgb, and Argb presets. Since i use standard and game presets the most ,i only played with the color temperature of 6500K until the yellowish is gone.

The outcome is pretty satisfying. So for now i will wait for rev01 and see if they are fixing the Srgb/Argb dithering issue.

To activate factory menu, turn off your monitor. Then hold second and forth button(counting from the top), and while holding press the power button. The led will start turning on from the bottom. Once the leds are all on press the first button(the blue factory menu should be opened by now, if not try press the top button again).

Hope it helps.

Chris, I would like to follow your format sending you a private message but one question: According to you, the replacement will not be a new revision. Does it solve the tint problem? I got some monitors with the reported problem. They are. 1. CN-0J257M-72872-99N-05CL 2. CN-0J257M-72872-99E-04EL 3. CN-0J257M-72872-99E-03NL 4. CN-0J257M-72872-99E-050L 5. CN-0J257M-72872-985-04LL 6. CN-0J257M-72872-99E-03KL I responsed the problem to Asia pacific regional TS, but the regional QC claimed it's no problem even watching the photos. May Dell solve it ASAP.

i think under the current rev, its all about lottery. they have sent me 3 replacements and not until the 3rd one i received one without noticable uneven tint issue(technically very minumal and not any greater than my old wfp2007).

Chris,

I would like to follow your format sending you a private message but one question:

According to you, the replacement will not be a new revision. Does it solve the tint problem?

I got some monitors with the reported problem. They are.

1. CN-0J257M-72872-99N-05CL

2. CN-0J257M-72872-99E-04EL

3. CN-0J257M-72872-99E-03NL

4. CN-0J257M-72872-99E-050L

5. CN-0J257M-72872-985-04LL

6. CN-0J257M-72872-99E-03KL

I responsed the problem to Asia pacific regional TS, but the regional QC claimed it's no problem even watching the photos.

May Dell solve it ASAP.