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arielalmog
2 Posts
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2237
June 3rd, 2016 08:00
U2412M, DDM error, not supported
Hi
I'm using windows 7 on a desktop. my graphic card is Nvidia quadro FX580 (driver version 9.18.13.4195)
I can see the display in the device manager it is unidentified as Dell U2412M (Display port)
Dell Display manager (1.27.1792) doesn't identify the monitor. I get a balloon message saying that it requires supported Dell monitor. Older version of DDM didn't work either.
The display is connected through HDMI port on the graphic card. I've tried the DVI connection as well, but same result.
Only a single monitor is connected to the computer. DDC/CI on the monitor is enabled.
Resolution I'm using is 1920 by 1200 @ 60Hz
Thanks,
Ariel
1379
0
Posted June 4th, 2016 00:00
I've just rechecked, and it does appear under U2412M downloads and drivers
I guess that it got into there by mistake
Thanks for the help
Ariel
1379
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Posted June 4th, 2016 10:00
Yes. I have asked them to remove it.
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
Community Manager
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Posted June 3rd, 2016 12:00
Unfortunately, the U2412M is not supported by the DDM (Dell Displays Manager). This was a web mistake on the "What is Dell Display Manager?" article. DDM requires a 2013 or newer Dell model year monitor. Notice that there is not a DDM User's Guide on the U2412M page:
DELL-Chris M (old account)
#IWork4Dell