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U2718Q Monitor
I know that it may not be possible to solve my problem here but I would like to communicate it with you...
I bought a monitor in March ( U2718Q ) by a dell reseller in my country , everything went well until a week ago when the problem occurred.
I'm a professional photographer and the time I worked on the screen was gradually greener until it became totally green after one hour. I contacted the technical support and sent me a replacement screen three days after.I was happy about the speed and the service until I connected it to the computer...after 3 hours gradually became greener again !!! I contacted the technical support again and told me they would send another replacement monitor... today the replacement monitor came and when I opened the box I noticed that the monitor panel on the right was broken !!! I contacted the technical support again and they want to send me a replacement screen again... I explained that I have changed three monitors in 8 days and did not solve the problem and now I'm expecting to let me know about the solution they will find... Α possible solution is to find me another replacement model similar to mine ,that's what they said.
I have photos and facts about everything I say if someone wants to see the problem...
DELL-Chris M
Community Manager
Community Manager
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November 21st, 2018 13:00
It will be up to the Dell support manager in your region to decide which monitor would be used when doing an unlike monitor model exchange. Every monitor exchange will be refurbished used. I can give you the Dell policy parameters.
When Dell does an unlike monitor exchange, the replacement/substitute is based on the following in descending order of importance =
* Current market price of the original monitor
* Size of the original monitor
* Maximum resolution of the original monitor
* Ports available on the original monitor
You can of course refuse the different monitor and they can continue to send you replacement U2718Q.
DELL-Chris M
Community Manager
Community Manager
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54.4K Posts
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November 21st, 2018 14:00
I never stated that the last one was not broken. I was simply showing you the policy that they will be working.
Nik_Pol
3 Posts
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November 21st, 2018 14:00
Thanks for your answer...
I know the company's policy but I also know the difference between refurbished used and damaged...
You said
''When Dell does an unlike monitor exchange, the replacement/substitute is based on the following in descending order of importance =
* Current market price of the original monitor
* Size of the original monitor
* Maximum resolution of the original monitor
* Ports available on the original monitor ''
another parameter is to work !!!
I will upload pictures to understand who reads the article that it is not replacement monitors but garbage...
Nik_Pol
3 Posts
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November 21st, 2018 15:00
Αll replacement monitors were broken , not the last one only.
I believe that the company's policy does not say that it will send broken monitors one after another.
That's my problem...
I paid 759.00$ for a monitor and I do not have a monitor... Τhe only ones I have are not working replacement monitors every 3-4 days.
DELL-Chris M
Community Manager
Community Manager
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54.4K Posts
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November 22nd, 2018 10:00
I hear your frustration. All they can do is keep sending you a replacement until one arrives that is not broken.