3 Posts
0
843
U2722DE, doesn't power on after firmware update
I have a 4-month-old Dell UltraSharp 27 USB-C Hub Monitor - U2722DE.
Today (4/10/2023), my Windows 11 popped up a box suggesting I should update the U2722DE display manager, firmware, etc. I went ahead and updated all. After a couple of minutes, it finished updating the firmware, and the monitor powered off by itself and now I can no longer power it on.
I unplugged everything (video, USB, etc.), change the power cord, pressed the power button for more than 5 seconds, etc. Let's say I tried everything suggested by the manual but the monitor doesn't turn on anymore, is dead.
I know I can replace it under warranty, but I rather fix it than have the hassle of sending it back, waiting for the new one, etc.
Can somebody help?
Thanks in advance,
Javier
DELL-Chris M
Community Manager
Community Manager
•
54.5K Posts
0
April 11th, 2023 06:00
The only fix I know of is to replace it. The replacement will be refurbished, not new.
Click the DELL-Cares username. On the right, click, "Send this user a private message". Share the private data below with them in that private message =
U2722DE Service Tag
Name on Dell order
Email address used on Dell order
jgirado
3 Posts
1
April 11th, 2023 10:00
Thanks Chris M, I'll do. Still, a bricked monitor after an official firmware update worries me. I hope it is just bad luck on my part, otherwise, Dell will have a real problem soon.
Javier
oliver_k
1 Message
1
May 11th, 2023 11:00
I have the same problem on the same model. Tried to update from Firmware M3T106 to M3T107. Monitor just went black and did not come alive again.
jgirado
3 Posts
1
May 11th, 2023 22:00
Sorry to hear that. I went to our IT department, replaced it, warned them about this issue, and recommended to stop buying this model for our team.
switchyardsullivan
3 Posts
1
May 13th, 2023 19:00
This also has happened to me.
KenBourg
1 Message
1
May 29th, 2023 09:00
The same happened to me yesterday when Dell support was working on my XPS 13. Dell is replacing the monitor but the rash of problems with the firmware upgrade in the last couple of months is concerning.