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U3223QE, unable to update firmware
U3223QE (Current firmware: M3T101) Unable to update firmware.
Stuck at "Initializing".
Logs state that it cannot read S/N:
2023-11-09 19:41:05.729 ( 2,163s) 1| GUI: Check Process procedure is running...2023-11-09 19:41:05.760 ( 2,193s) 1| GUI: OS_Version: 10.0.190452023-11-09 19:41:05.760 ( 2,194s) 1| GUI: Version: 10.0.19045 Version Target: 10.0.102402023-11-09 19:41:05.760 ( 2,194s) 1| GUI: Process: {}2023-11-09 19:41:06.241 ( 2,674s) 1| GUI: Check Process procedure is done. (0, 1)2023-11-09 19:41:06.241 ( 2,674s) 1| Load Settings: C:/Dell/firmware/U3223QE/Firmware Updater.cfg2023-11-09 19:41:06.261 ( 2,695s) 1| Load File: C:/Dell/firmware/U3223QE/M3T103/U3223QE_M3T103_20230908.upg2023-11-09 19:41:06.322 ( 2,756s) 1| Load File: type: UPG, format version: 1.0.6, project version: M3T1032023-11-09 19:41:06.331 ( 2,764s) 1| Plugins Manager: [0] check Device node => 0424:72602023-11-09 19:41:06.331 ( 2,764s) 1| Plugins Manager: [0] found dev from Device => DISPLAY, 12023-11-09 19:41:06.333 ( 2,767s) 1| Get model name by device path (\\?\hid#vid_0424&pid_7260&mi_01#8&1d9cacfc&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030})2023-11-09 19:41:06.351 ( 2,785s) 1| Open Dev => \\?\HID#VID_0424&PID_7260&MI_01#8&1d9cacfc&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030},2023-11-09 19:41:16.861 ( 13,295s) WARN| MNT S/N => read fail, retry... (0x00)2023-11-09 19:41:27.880 ( 24,313s) WARN| MNT S/N => read fail, retry... (0x01)2023-11-09 19:41:38.897 ( 35,331s) WARN| MNT S/N => read fail, retry... (0x02)2023-11-09 19:41:41.690 ( 38,124s) 1| GUI: Window => closing.2023-11-09 19:41:41.709 ( 38,142s) 1| Logging to 'C:/Dell/firmware/U3223QE/U3223QE_ISPLog.txt', mode: 'w', verbosity: 02023-11-09 19:41:41.709 ( 38,142s) 1| [1] Create Log File => C:/Dell/firmware/U3223QE/U3223QE_ISPLog.txt2023-11-09 19:41:41.709 ( 38,142s) INFO| Start time: 2023/11/09:19:41:412023-11-09 19:41:41.709 ( 38,143s) INFO| UpdateResult: Fail2023-11-09 19:41:41.709 ( 38,143s) INFO| ScalarRebootResult: Fail2023-11-09 19:41:41.709 ( 38,143s) INFO| ISPMessages:2023-11-09 19:41:41.709 ( 38,143s) INFO| End time: 2023/11/09:19:41:412023-11-09 19:41:42.205 ( 38,639s) 1| App: Exit Code => 249Tried with:
Mac Mini M1 HDMI + USB-A
Thinkpad usb-c (+USB-A)
If monitor is NOT connected then I can get past "Initializing" and there is other error that monitor is not found. But when monitor is connected (and all other cables removed from monitor) then it is stuck "Initializing"
It does not matter which firmware I choose latest or older.
johnsmith222
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November 10th, 2023 08:34
Reset to factory settings helped and I was able to update to M3T103 firmware, but it did not solve flickering issue.
johnsmith222
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November 9th, 2023 18:02
2023-11-09 19:41:05.729 ( 2,163s) 1| GUI: Check Process procedure is running...
2023-11-09 19:41:05.760 ( 2,193s) 1| GUI: OS_Version: 10.0.19045
2023-11-09 19:41:05.760 ( 2,194s) 1| GUI: Version: 10.0.19045 Version Target: 10.0.10240
2023-11-09 19:41:05.760 ( 2,194s) 1| GUI: Process: {}
2023-11-09 19:41:06.241 ( 2,674s) 1| GUI: Check Process procedure is done. (0, 1)
2023-11-09 19:41:06.241 ( 2,674s) 1| Load Settings: C:/Dell/firmware/U3223QE/Firmware Updater.cfg
2023-11-09 19:41:06.261 ( 2,695s) 1| Load File: C:/Dell/firmware/U3223QE/M3T103/U3223QE_M3T103_20230908.upg
2023-11-09 19:41:06.322 ( 2,756s) 1| Load File: type: UPG, format version: 1.0.6, project version: M3T103
2023-11-09 19:41:06.331 ( 2,764s) 1| Plugins Manager: [0] check Device node => 0424:7260
2023-11-09 19:41:06.331 ( 2,764s) 1| Plugins Manager: [0] found dev from Device => DISPLAY, 1
2023-11-09 19:41:06.333 ( 2,767s) 1| Get model name by device path (\\?\hid#vid_0424&pid_7260&mi_01#8&1d9cacfc&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030})
2023-11-09 19:41:06.351 ( 2,785s) 1| Open Dev => \\?\HID#VID_0424&PID_7260&MI_01#8&1d9cacfc&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030},
2023-11-09 19:41:16.861 ( 13,295s) WARN| MNT S/N => read fail, retry... (0x00)
2023-11-09 19:41:27.880 ( 24,313s) WARN| MNT S/N => read fail, retry... (0x01)
2023-11-09 19:41:38.897 ( 35,331s) WARN| MNT S/N => read fail, retry... (0x02)
2023-11-09 19:41:41.690 ( 38,124s) 1| GUI: Window => closing.
2023-11-09 19:41:41.709 ( 38,142s) 1| Logging to 'C:/Dell/firmware/U3223QE/U3223QE_ISPLog.txt', mode: 'w', verbosity: 0
2023-11-09 19:41:41.709 ( 38,142s) 1| [1] Create Log File => C:/Dell/firmware/U3223QE/U3223QE_ISPLog.txt
2023-11-09 19:41:41.709 ( 38,142s) INFO| Start time: 2023/11/09:19:41:41
2023-11-09 19:41:41.709 ( 38,143s) INFO| UpdateResult: Fail
2023-11-09 19:41:41.709 ( 38,143s) INFO| ScalarRebootResult: Fail
2023-11-09 19:41:41.709 ( 38,143s) INFO| ISPMessages:
2023-11-09 19:41:41.709 ( 38,143s) INFO| End time: 2023/11/09:19:41:41
2023-11-09 19:41:42.205 ( 38,639s) 1| App: Exit Code => 249
johnsmith222
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November 9th, 2023 18:10
Similar issue without response:
https://www.dell.com/community/en/conversations/monitors/u4021qw-m2t104-the-selected-firmware-is-not-for-this-monitor/647f9b02f4ccf8a8deece062
DELL-Chris M
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November 10th, 2023 19:04
@johnsmith222
We did reply to that U4021QW user. They never contacted Get Help Now agent to setup service so not sure of conclusion.
If the ThinkPad shows the same flickering issue, click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.