4 Posts
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520
U4924DW, not working with retail longer USB-C cable?
Dell U4924DW
I recently bought a Dell U4924DW and because the included UCB-C to USB-C cable is to small to connect to my MacBook Air M1, I bought a 2M Satechi braided USB 3.1 Cable USB-C male - USB-C male. Charging works ok but there is no signal. With original cable works ok. How can this be fixed?
17:39:52......Monitor model = Dell U4924DW
17:39:52......Adapter name = \\.\DISPLAY1\Monitor0
17:39:52......Monitor name = Dell U4924DW(DisplayPort 1.4)
17:39:52......Monitor handle = 000000
17:39:52......Monitor screen area = 0,0 x 5120,1440 5120x1440
17:39:52......Monitor work area = 0,0 x 5120,1390 5120x1390
17:39:52......Raw EDID = 00FFFFFFFFFFFF0010ACFCA14C4C333003210104B5782278382E95AE5045AB250F5054A54B00714F81008180A940D1C00101010101011A6800A0F0381F4030203A00AE514100001A000000FF00343932513053330A2020202020000000FC0044656C6C20553439323444570A000000FD00185619732F010A2020202020200216
17:39:52......Capabilities string = (prot(monitor)type(lcd)model(U4924DW)cmds(01 02 03 07 0C E3 F3)vcp(02 04 05 08 10 12 14(01 04 05 06 08 09 0B 0C) 16 18 1A 52 60( 1B 0F 11 12) 62 8D AC AE B2 B6 C6 C8 C9 CC(02 03 04 06 09 0A 0D 0E) D6(01 04 05) DC(00 03 05) DF E0 E1 E2(00 02 04 0C 0D 0F 10 11 13 0B 1B 1A 3D 14) E4 E5 E7(00 01) E8 E9(00 01 02 21 22 24) EE EF F0(00 05 06 09 0A A1) F1 F2 FE FD)mccs_ver(2.1)mswhql(1))
17:39:52......Firmware string = M2B101
koukougr
4 Posts
0
June 12th, 2023 00:00
For anyone interested in a longer cable the Hoco US06 Braided USB 3.2 Cable USB-C male - USB-C male 2m length works ok with U4924DW and MacBook Air M1.
DELL-Chris M
Community Manager
Community Manager
•
54.4K Posts
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June 6th, 2023 09:00
How can this be fixed?
* It cannot be fixed by Dell. The U4924DW was only tested/validated with the provided 1M/3.2ft USB-C to USB-C cable. This restriction is spelled out in the online U4924DW User's Guide, page 15 =
Common Dell Monitor Questions
koukougr
4 Posts
0
June 7th, 2023 02:00
That is very disappointing for a new monitor. You shall fix that with firmware upgrade soon.
* No, as I stated, Dell is only validating the U4924DW with the shipped cables. So nothing to "fix". DELL-Chris M