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December 14th, 2013 08:00

UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

I got some more problems with the UP3214Q: Every couple of computer starts, once I get the login screen displayed, only half the screen shows a picture (the right hand side), with the left half being black. After login, I get the full picture. Prior to the login screen, I also have full screen picture (BIOS screen, Windows loading screen). The second issue is even more annoying: If I power off the device while my PC is still running, then power it back on, I will never get a picture again. No amount of hitting random keys and klicking about (I can hear windows and moan in the background If I manage to blindly hit the wrong option) will get back any picture. Neither will switching to another input then back, nor will unplugging the displayport cable from the machine, or putting the machine to sleep and returning it back from sleep. The only way to get the picture back is to shut down the shut down the machine completely, then boot it up again. Is this supposed to happen or is something wrong with my display?

32 Posts

January 19th, 2014 23:00

Here's a trick that works for me when I hit the Win 8 login screen and half the display is black. I proceed to log in and then on the side of the monitor that has something displayed I change the monitor's resolution to something other than the default and apply.. I then change the resolution back to default. I then have no further issues until reboot.

19 Posts

January 20th, 2014 02:00

Question for nVidia owners; do you have correct display images in the following games, Tombraider (2013), DeusEx HR (directors cut) Hitman Absolution and Far Cry3? I got fov problems, incorrect menuscaling etc. I wonder it's the game or the drivers of the GPU. 

Community Manager

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54.4K Posts

January 20th, 2014 17:00

For our notes, I see humba has tested the newest 332.21 nvidia driver. Has anyone else tested them?http://www.nvidia.com/download/driverResults.aspx/71701/en-us

humba,
Did the usage of this driver on your GeForce GTX 780 Ti stop the :
Blank screen when switching the Display Port mode from DP1.1a to DP1.2?
Split screen issue?

January 20th, 2014 21:00

Chris - yes.  I tried 332.21 quite a while ago and ran with it for a while, then moved back to 331.93.  Frankly, 331.92 was a bit more stable.

You said that you had info from Nvidia that implied that they are aware of these issues?  Can you elaborate on this?

thanks

OS: Windows 8.1 Pro 64bit.
SW: Dell Display Manager 1.20.0.1437
SW: NVIDIA Driver 331.65  (NOTE:  there are a few slightly newer drivers like 331.93... I will try these, although I don't know if there are bits I there that do anything for MST etc) - Now 331.93 and also 332.21 - no changes in behavior.  
HW: EVGA GeForce GTX 780 Hydro (3GB)
HW: Using the Dell-Supplied Display Port cable
HW: Asus ROG Maximus VI Formula (16 GB, 4770k)

28 Posts

January 20th, 2014 22:00

Hello,

I am using NVIDIA 331.93. Is is the best Version at the Moment. I have ordered an Accell Displayport 1.2 cable like ABErlinger told some psotings in this tread bevor. I have to wait for it, because I ordered it in USA. It is not availble in Germany.

Here is my configuration:

- Dell UP3214Q (Rev. A00 Oktober 2013) in Displayport 1.2 mode and resolution 3840x2160

- Mainboard: ASUS Rampage IV Black Edition (BIOS 403)

- CPU: INTEL 4960X (passive water cooled)

- RAM: 64GB Corsair Dominator Platinum 2133 CL9

- GPU: EVGA NVIDIA GTX 780 Ti ACX Classified (supports Displayport 1.2), OC-BIOS 2 active, NVIDIA driver 331.93

- Power supply: Be Quiet! Dark Power Pro10 850 Watt working on OC mode

- Operating system: Windows 8.1 x64 professional

- HDD: two Intel 840 PRO SSD in RAID0 for OS and one OCZ Vertex 4 for data storage

- Network card: INTEL Gigabit ET Dual Port Sever Adapter (link aggregation active)

- Soundcard: Creative Soundblaster Z

- Optical drive: Pioneer BDR-S08 Blu-Ray burner

- Monitor connected via supplied Dell Displayport/Mini-Displayport cable

- NAS: Synology DS412+ RAID1+0 (link Aggregation active)

- Router: Draytek Vigor 2925n

- Switch: Netgear GS108T (link aggregation active for NAS and PC)

- Internet connection: 2x KabelBW 150Mbit (= 300Mbit) via 2x CISCO 3212 cable modem and Router Draytek Vigor 2925n in "load balancy auto weight modus"

- USV: APC Back UPS RS 1500VA (PC) and APC UPS PRO 550VA (router, modems and switch)

MM69

28 Posts

January 20th, 2014 23:00

Hello Chis,

the 332.21 has more problems. No problem is fixed; and after logging in, Windows shows only an half screen. to fix this, you have to change the resolution to another one and than back to the correct one. --> This Problem did not appear under 331.93.

 

MM69

38 Posts

January 21st, 2014 02:00

HI all,

Just for reference, my UP2414Q has had no issues with dual setup. Using theDELL supplied Mini  DP cable

UP2414Q  -> 332.21 Nvidia - on GTX 760 ASUS CU2 

U2413M -> HDMI to DVI cable - HD4000 

MSI GD80a Z77

Intel i7-33770k

Windows 8.1 Enterprise

Tested tuning off the UP2414Q monitor,  all icons etc moved to U2413HM  as expected.

Sleeping all OK

Reboot all OK

Good luck guys. Hopefully a stable driver is released for your screens soon.

38 Posts

January 21st, 2014 02:00

Just figured out how to edit :)

Correct post below

Community Manager

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54.4K Posts

January 21st, 2014 05:00

tompp21,

Try the 331.93 nvidia driver.

41 Posts

January 21st, 2014 05:00

I am having the same issue.

Happens Asus Rampage IV Extreme & P9X79-E WS, 2x EVGA Titans (happens in Single, dual or SLI). When only the UP3214Q is connected, POST screen is fine, but after getting to the desktop, only half screen is visible (and always the  right hand) . If I connect a 2nd monitor [Dell U2711 and NEC PA301W are the ones i tried), both halves of the screen became visible for a second, flicker, then work normally. When i disconnect the new monitor, desktop stays fine. However after reboot, the monitor usually goes to sleep after POST (post is fine)  (and need to actually disconnect it from power to wake up again).

   Quite annoying. For me, its unusuable in the current form (its for work) - i am planning to file for a return. I quite like the display (actually, its stunning) - but i does not work at 60hz reliably. I did try to get it to work for 3 weeks (have other commitments than to struggle with a monitor, so had not enough time)

I am not sure if its an NVIDIA only issue, as the 3214 does not work with the Mac Pro 2013 at all in 60hz. Both the Sharp and Asus one do. (MacPro 2013 uses a lower clocked variant of the AMD Firepro W9000) 

41 Posts

January 21st, 2014 06:00

I am using 332.21 - WHQL. I'll try 331.93 and post results. 

18 Posts

January 21st, 2014 10:00

The 332.21 WHQL driver is the one I initially tried with the monitor and it manifested all of the common problems as observed by others.

While attempting to use the monitor at 60hz and the DisplayPort 1.2 setting:

  • Randomly switches from normal operation to a single panel output stretched across 2 panels.
  • When coming out of standby there is a high chance the output from one of the panels is black and the other is visible. In this case, only half the whole output is visible, not stretched.
  • Half black screen at the password login screen while starting Windows.
  • No video signal and freezing the PC (keyboard does not respond).
  • No video output during boot.
  • Switching off/on does not correct any of the above errors, only by a restart (or hitting reset when the pc crashes or the display is not visible).

This is with Windows 8.1 64bit and a GTX 780.

77 Posts

January 21st, 2014 12:00

@Dell-Chris: >Blank screen when switching the Display Port mode from DP1.1a to DP1.2? No >Split screen issue? No Both issues remained, and also remained with 4 additional cables I tried (I have two straight DP to DP cables, and 2 straight miii DP to mini DP cables which I tested with two different miniDP to DP adaptors).

28 Posts

January 25th, 2014 07:00

Hello,

 

yesterday I tried the Accell Displayport 1.2 cable like ABErlinger told: Behaviour is the same. Nothing is better with this cable.

 

MM69

1 Message

January 25th, 2014 14:00

My story so far: First I ran an AMD R9 290 with the latest Catalyst drivers (13.12) and with a UP3412Q (A00, made in October). Every time the computer went to sleep, the display turned off (due to power settings) or during logon or during most resolution changes the monitor lost synch. Power cycling the monitor regained synch in most cases but not always. At that point I power cycled up to 20 times a day. I have used the included Dell cable and also bought the recommended Accell cable - no difference. My first monitor (A00, October) also had the added bonus of having two big dust particles behind the glass, blocking around 10 - 12 pixels - clearly a quality control issue. After a confirmation by support that the synch issues had been fixed (in writing!) I yesterday received my second monitor (still A00 but made in November) - of course still the same synch issues and one dead (black) and one stuck (bright) pixel. Having wasted 20+ hours on the UP3214Q I just don't think it's ready yet. I did test my config with a more expensive 4K competitive product and that works just fine. Very, very frustrating - not what I expected from a product aimed at the high-end professional market, so mine is going back for good and I am done with the UP3214Q. Good luck everybody! -BelleTech
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