My advice is to run NMM Config Checker on that machine and check out the output, as I'm afraid the OS is still keeping some old VSS/Volume configuration.
What is the output of the following command?:
vssadmin list volumes
Also, have you checked Disk Manager? Are you finding anything incorrect in there?
Also check the Application and System event logs, and you will find some vents related to VSS, volsnap or similar. If so please paste in here the messages.
Have you tried NTbackup? Try and check out the failure (I'm sure it's going to fail), as I think the main issue is that OS is still not synchronized in terms of volume management.
And the job finally timed out with a very similar message than before..
savegrp: suppressed 6 lines of verbose output Drive String C:\ is already used up c:\ has fs :NTFS d:\ has fs :NTFS e:\ has fs :NTFS f:\ has fs : g:\ has fs :NTFS couldn't get volume Info on h:\. Error Code = 3 Started nsrcscd Successfully create_cl: Connecting to CSC RPC server on server1 (1) create_cl: Connecting to CSC RPC server on server1 (2) create_cl: Connecting to CSC RPC server on server1 (3) create_cl: Connected to CSC RPC server on server1 authenticate_csc_client: Successfully authenticated with NetWorker server backup1 log_cl_auth: Client authentication type: RPCSEC_GSS (6) NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'C:\'. NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'. NMM .. Preparing list of files for backup. Started nsrsnapbwragent
My first advice would be to upgrade to latest build 087 of NMM 2.3
Second of all, please check the VSS configuration by going to Disk Management, right click in any of the disks, and select properties. Then go to the Shadow Copy tab, and check the configuration for each of the drives. There is a chance that one of the disks is configured to place the shadow copy or snapshot in the H:\ drive, and in that case it should be changed.
@ Ahmed, for your info, in the output of nmm.raw you can find all information about NW client and NMM version installed:
73064 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.81\n Comments: NetWorker Module for Microsoft Applications (x86)
52681 14/03/2012 8:01:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.1.Build.638 NetWorker Source Capacity
Thanks Carlos and Ahmed, I hope you enjoyed your vacation.
I've updated Networker and NMM to SP3 and build 87 respectively. However, once I uninstalled and reinstalled, I've gained an extra shadow drive.. I now have F and G which look like C drive replicas.
I've kicked off the backup again and waiting for some results..
Also, I noticed it has been sitting on "Importing snapshot for C:\,D:\,E:\", for quite some time.. and I see no movement in the TMP directory (I've already renamed it)..
Also, I've noticed the amount of volumes in the journal manager has gone through the roof..
If there is any of them in status [5] waiting for completion then I would say give it some more timer before aborting the backup, so if it finally releases the writer you won't have to reboot that box.
Also, can you check the number of snapshots?:
vssadmin list shadows
If that finally doesn't work I would suggest you to:
1.- Cancel the backup (you won't be able to do it from NMC, you will have to manually kill savegrp on NW server), and manually terminate nsrsnap_vss_save.exe and RM services (irccd and PS).
2.- Stop NW services on the client including RM service.
3.- Stop NW services on the server
4.- Rename /nsr/tmp on the client
5.- Rename /nsr/tmp and /nsr/res/jobsdb on the server
6.- Start services on NW server
7.- Start services on NW client, including RM service.
8.- Manually delete the shadows on the client using diskshadow (explained below).
9.- If possible reboot the client.
10.- Run a new backup and check the results.
To delete snapshots or shadows in Windows 2008 and 2008 R2:
CarlosRojas
1.7K Posts
0
March 13th, 2012 00:00
Hi Alan,
So this is a physical machine migrated to VMware?
My advice is to run NMM Config Checker on that machine and check out the output, as I'm afraid the OS is still keeping some old VSS/Volume configuration.
What is the output of the following command?:
vssadmin list volumes
Also, have you checked Disk Manager? Are you finding anything incorrect in there?
Also check the Application and System event logs, and you will find some vents related to VSS, volsnap or similar. If so please paste in here the messages.
Have you tried NTbackup? Try and check out the failure (I'm sure it's going to fail), as I think the main issue is that OS is still not synchronized in terms of volume management.
Thank you.
Carlos.
CarlosRojas
1.7K Posts
0
March 13th, 2012 01:00
Hi Alan,
I would say you should check the configuration of the VM, however would you mind to render nmm.raw and paste the output in here?
To render it open CMD and go to the following path:
C:\program Files\legato\nsr\applogs> nsr_render_log nmm.raw > nmm.log
What about the Application and System event logs, did you find any error?
Thank you.
Carlos.
AlanJH1
16 Posts
0
March 13th, 2012 01:00
Thanks Carlos,
I couldn't find anything in the event logs in regards to volumes...
Here's the log.
52701 13/03/2012 2:24:41 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save Command line:\n C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_PARENT_JOBID=482497 -b backup1 -c server1 -g site_DB_Rerun_Only -LL -m server1 -s backup1. -a device interface=data domain -l full -q -W 78 -A snap_sessionid=1331619880 -A NSR_PS_DEBUG_ID=1331619873 -A NSRSNAP_JOBID=482499 APPLICATIONS:\SqlServerWriter
52702 13/03/2012 2:24:41 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save System Version: 5.2 Build 3790 S
52705 13/03/2012 2:24:41 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save Computer Name: server1 User Name: NT AUTHORITY\SYSTEM (SYSTEM)
73064 13/03/2012 2:24:41 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.81\n Comments: NetWorker Module for Microsoft Applications (x86)
52681 13/03/2012 2:24:43 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.1.Build.638 NetWorker Source Capacity Data Zone Enabler
50423 13/03/2012 2:24:43 PM 0 0 0 4972 3220 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: device interface, may not be supported
50423 13/03/2012 2:24:43 PM 0 0 0 4972 3220 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported
50411 13/03/2012 2:24:43 PM 0 0 0 4972 3220 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: server1
50402 13/03/2012 2:24:45 PM 0 0 0 4972 3220 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\SqlServerWriter in saveset list
64712 13/03/2012 2:24:51 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.1
82624 13/03/2012 2:25:07 PM 0 0 0 4972 3220 0 server1 nsrsnap_vss_save Save set name APPLICATIONS:\SqlServerWriter is valid.
63773 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. Writer SqlServerWriter comp server1 was not explicitly added to backup\n.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - master to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - model to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - msdb to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServer to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServerTempDB to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_VRESP_KA to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_DM to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - StrategicObjetives to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_VRESP_BACKUP to RM replica list.
63794 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_DW to RM replica list.
63352 13/03/2012 2:25:07 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined Non Transportable.
63586 13/03/2012 2:25:35 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. volume C:\ added to replica list.
63586 13/03/2012 2:25:35 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. volume E:\ added to replica list.
63354 13/03/2012 2:25:35 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. creation of replica succeeded.
64342 13/03/2012 2:25:36 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. created XML file directory C:\Documents and Settings\All Users\Application Data\EMC\NetWorker\LG_VSS_CLIENT13142536770.xml.
0 13/03/2012 2:25:54 PM 0 0 1 4972 3220 0 server1 nsrsnap_vss_save Started nsrcscd Successfully
82163 13/03/2012 2:26:06 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. Informational: VSS Provider information could not be obtained due to: Can't connect to RPC server on server1
64035 13/03/2012 2:26:06 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save NMM .. Preparing list of files for backup.
62953 13/03/2012 2:26:06 PM 1 0 0 4972 3220 0 server1 nsrsnap_vss_save XML replica time is 1331619907
AlanJH1
16 Posts
0
March 13th, 2012 01:00
Thanks Carlos,
Correct, it appears this was a physical machine converted to VMware.
The checker gave me this in regards to volumes:
VSS_SHADOW_COPY_CAPABLE_VOLUMES
Volume path: C:\
Volume name: \\?\Volume{ad4bf8f0-0cfd-11dc-90b5-806e6f6e6963}\
Volume path: D:\
Volume name: \\?\Volume{ad4bf8f1-0cfd-11dc-90b5-806e6f6e6963}\
Volume path: E:\
Volume name: \\?\Volume{3a0a482b-3540-11de-8d20-806e6f6e6963}\
-----------------------------
See the notes below...
Note 1: Volumes listed above(drive letters) should only be used and specified in Savesets for backup.
Note 2: Don't mix volumes supported by software and hardware providers in the same saveset.
LIST_MOUNT_POINTS
VolumeName along with current mount points are:
\\?\Volume{ad4bf8f0-0cfd-11dc-90b5-806e6f6e6963}\
C:\
\\?\Volume{ad4bf8f1-0cfd-11dc-90b5-806e6f6e6963}\
D:\
\\?\Volume{3a0a482b-3540-11de-8d20-806e6f6e6963}\
E:\
\\?\Volume{3a0a482c-3540-11de-8d20-806e6f6e6963}\
F:\
\\?\Volume{3a0a482d-3540-11de-8d20-005056a471e5}\
A:\
\\?\Volume{fa2af538-69b8-11e1-bc7d-005056bb0056}\
G:\
\\?\Volume{fa2af537-69b8-11e1-bc7d-005056bb0056}\
C:\Program Files\Legato\nsr\tmp_old\7980-1331556126-0\
\\?\Volume{fa2af53b-69b8-11e1-bc7d-005056bb0056}\
H:\
\\?\Volume{fa2af53a-69b8-11e1-bc7d-005056bb0056}\
C:\Program Files\Legato\nsr\tmp\3220-1331619950-0\
New volumes are not mounted automatically when added to the system. To mount a
volume, you must create a volume mount point.
vssadmin list volumes listed:
Volume path: C:\
Volume name: \\?\Volume{ad4bf8f0-0cfd-11dc-90b5-806e6f6e6963}\
Volume path: D:\
Volume name: \\?\Volume{ad4bf8f1-0cfd-11dc-90b5-806e6f6e6963}\
Volume path: E:\
Volume name: \\?\Volume{3a0a482b-3540-11de-8d20-806e6f6e6963}\
Disk manager, which alerted me to something fishy in the first place when I first checked it as there was no F:\ or G:\:
Although G:\ is visible as a RAMDISK in the unsupported partitions tab in VMware tools properties..
Very bizarre indeed..
CarlosRojas
1.7K Posts
0
March 13th, 2012 02:00
Hi Alan,
I didn't get the entire output, anyway, could you, as a test set the following variables in the client, within the Application Information field?:
NSR_IGNORE_MISSING_SYSTEM_FILES=yes
NSR_DEVICE_INTERFACE=DATA_DOMAIN
NSR_DIRECT_ACCESS=Yes/No/Default
- Yes is for DISK_ONLY, which means that the data travels directly to Data Domain appliance.
- No is for STORAGE_NODE, which means data travels to the Data Domain appliance through the NetWorker storage node.
- Default is for undefined, which means that NMM ignores this parameter and NetWorker decides about the media type based on client configuration.
Once backup runs please attach the output of the nmm.raw renderd (full output if possible).
Thank you.
Carlos.
AlanJH1
16 Posts
0
March 13th, 2012 17:00
Hi Carlos,
Output as follows, :
52701 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save Command line:\n C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_IGNORE_MISSING_SYSTEM_FILES=yes -A NSR_DEVICE_INTERFACE=DATA_DOMAIN -A NSR_DIRECT_ACCESS=Yes -A NSR_PARENT_JOBID=482695 -b backup -c server1 -g site_DB_Rerun_Only -LL -m server1 -s backup1 -a device interface=data domain -l full -q -W 78 -A snap_sessionid=1331683301 -A NSR_PS_DEBUG_ID=1331683295 -A NSRSNAP_JOBID=
52702 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save System Version: 5.2 Build 3790 S
52705 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save Computer Name: server1 User Name: NT AUTHORITY\SYSTEM (SYSTEM)
73064 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.81\n Comments: NetWorker Module for Microsoft Applications (x86)
52681 14/03/2012 8:01:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.1.Build.638 NetWorker Source Capacity Data Zone Enabler
50423 14/03/2012 8:01:44 AM 0 0 0 2112 7068 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: device interface, may not be supported
50423 14/03/2012 8:01:44 AM 0 0 0 2112 7068 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported
50411 14/03/2012 8:01:44 AM 0 0 0 2112 7068 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: server1
81208 14/03/2012 8:01:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. Device interface is to NSR_DEVICE_INTERFACE=DATA_DOMAIN
81210 14/03/2012 8:01:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. Direct Access is to NSR_DIRECT_ACCESS=Yes
50402 14/03/2012 8:01:47 AM 0 0 0 2112 7068 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\SqlServerWriter in saveset list
64712 14/03/2012 8:01:50 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.1
82624 14/03/2012 8:02:09 AM 0 0 0 2112 7068 0 server1 nsrsnap_vss_save Save set name APPLICATIONS:\SqlServerWriter is valid.
63773 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. Writer SqlServerWriter comp server1 was not explicitly added to backup\n.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - master to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - model to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - msdb to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServer to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServerTempDB to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_VRESP_KA to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_DM to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - StrategicObjetives to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_VRESP_BACKUP to RM replica list.
63794 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ORS_DW to RM replica list.
63352 14/03/2012 8:02:09 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined Non Transportable.
63586 14/03/2012 8:02:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. volume C:\ added to replica list.
63586 14/03/2012 8:02:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. volume E:\ added to replica list.
63354 14/03/2012 8:02:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. creation of replica succeeded.
64342 14/03/2012 8:02:45 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. created XML file directory C:\Documents and Settings\All Users\Application Data\EMC\NetWorker\LG_VSS_CLIENT148245792.xml.
80768 14/03/2012 8:02:45 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM... Info : 'NSR_IGNORE_MISSING_SYSTEM_FILES' is set to 'yes'.
0 14/03/2012 8:04:38 AM 0 0 1 2112 7068 0 server1 nsrsnap_vss_save Started nsrcscd Successfully
71543 14/03/2012 8:04:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'C:\'.
71543 14/03/2012 8:04:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'.
64035 14/03/2012 8:04:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NMM .. Preparing list of files for backup.
62953 14/03/2012 8:04:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save XML replica time is 1331683329 52701 14/03/2012 10:35:12 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save Command line:\n C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_IGNORE_MISSING_SYSTEM_FILES=yes -A NSR_DEVICE_INTERFACE=DATA_DOMAIN -A NSR_DIRECT_ACCESS=Yes -A NSR_PARENT_JOBID=482695 -b storage1 -c server1 -g site_DB_Rerun_Only -LL -m server1 -s backup1 -a device interface=data domain -l full -q -W 78 -A snap_sessionid=1331692511 -A NSR_PS_DEBUG_ID=1331692504 -A NSRSNAP_JOBID=
52702 14/03/2012 10:35:12 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save System Version: 5.2 Build 3790 S
52705 14/03/2012 10:35:12 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save Computer Name: server1 User Name: NT AUTHORITY\SYSTEM (SYSTEM)
73064 14/03/2012 10:35:12 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.81\n Comments: NetWorker Module for Microsoft Applications (x86)
52681 14/03/2012 10:35:13 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.1.Build.638 NetWorker Source Capacity Data Zone Enabler
50423 14/03/2012 10:35:13 AM 0 0 0 4724 2252 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: device interface, may not be supported
50423 14/03/2012 10:35:13 AM 0 0 0 4724 2252 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported
50411 14/03/2012 10:35:13 AM 0 0 0 4724 2252 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: server1
81208 14/03/2012 10:35:13 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. Device interface is to NSR_DEVICE_INTERFACE=DATA_DOMAIN
81210 14/03/2012 10:35:13 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. Direct Access is to NSR_DIRECT_ACCESS=Yes
50402 14/03/2012 10:35:15 AM 0 0 0 4724 2252 0 server1 nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\SqlServerWriter in saveset list
64712 14/03/2012 10:35:18 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.1
82624 14/03/2012 10:35:36 AM 0 0 0 4724 2252 0 server1 nsrsnap_vss_save Save set name APPLICATIONS:\SqlServerWriter is valid.
63773 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. Writer SqlServerWriter comp server1 was not explicitly added to backup\n.
63794 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - master to RM replica list.
63794 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - model to RM replica list.
63794 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - msdb to RM replica list.
63794 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServer to RM replica list.
63794 14/03/2012 10:35:36 AM 1 0 0 4724 2252 0 server1 nsrsnap_vss_save NMM .. added SqlServerWriter - ReportServerTempDB to RM replica list.
Bebo2k
544 Posts
0
March 14th, 2012 17:00
Hi AlanJH,
What is the NMM version and build number you are using ?
Thanks,
Ahmed Bahaa
Bebo2k
544 Posts
0
March 14th, 2012 17:00
Hi AlanJH,
7.6.2.1 is the NetWorker Client version, What about the NetWorker module for Microsoft Applications ( NMM) version and its build number ?
Are you using the NMM or NMSQL modules ?
Is there any error messages related to this issue in the event viewer starting from the backup start time till the time out ?
Thanks,
Ahmed Bahaa
AlanJH1
16 Posts
0
March 14th, 2012 17:00
Hi Ahmed.
7.6.2.1.Build.638
AlanJH1
16 Posts
0
March 14th, 2012 17:00
And the job finally timed out with a very similar message than before..
savegrp: suppressed 6 lines of verbose output
Drive String C:\ is already used up
c:\ has fs :NTFS
d:\ has fs :NTFS
e:\ has fs :NTFS
f:\ has fs :
g:\ has fs :NTFS
couldn't get volume Info on h:\. Error Code = 3
Started nsrcscd Successfully
create_cl: Connecting to CSC RPC server on server1 (1)
create_cl: Connecting to CSC RPC server on server1 (2)
create_cl: Connecting to CSC RPC server on server1 (3)
create_cl: Connected to CSC RPC server on server1
authenticate_csc_client: Successfully authenticated with NetWorker server backup1
log_cl_auth: Client authentication type: RPCSEC_GSS (6)
NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'C:\'.
NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'.
NMM .. Preparing list of files for backup.
Started nsrsnapbwragent
AlanJH1
16 Posts
0
March 15th, 2012 22:00
Thanks Ahmed,
Bebo2k
544 Posts
0
March 24th, 2012 06:00
Hi Alan,
Yes, What about the Application and System event logs, Did you find any errors as well related to that G: partition?
Did you tried a reboot to that machine ?
Waiting your updates.
Thanks,
Ahmed Bahaa
CarlosRojas
1.7K Posts
0
March 24th, 2012 22:00
Hi Alan,
Sorry for the late reply but I was on vacations.
My first advice would be to upgrade to latest build 087 of NMM 2.3
Second of all, please check the VSS configuration by going to Disk Management, right click in any of the disks, and select properties. Then go to the Shadow Copy tab, and check the configuration for each of the drives. There is a chance that one of the disks is configured to place the shadow copy or snapshot in the H:\ drive, and in that case it should be changed.
@ Ahmed, for your info, in the output of nmm.raw you can find all information about NW client and NMM version installed:
73064 14/03/2012 8:01:42 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.81\n Comments: NetWorker Module for Microsoft Applications (x86)
52681 14/03/2012 8:01:44 AM 1 0 0 2112 7068 0 server1 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.1.Build.638 NetWorker Source Capacity
Thank you.
Carlos.
AlanJH1
16 Posts
0
March 26th, 2012 23:00
Thanks Carlos and Ahmed, I hope you enjoyed your vacation.
I've updated Networker and NMM to SP3 and build 87 respectively. However, once I uninstalled and reinstalled, I've gained an extra shadow drive.. I now have F and G which look like C drive replicas.
I've kicked off the backup again and waiting for some results..
Also, I noticed it has been sitting on "Importing snapshot for C:\,D:\,E:\", for quite some time.. and I see no movement in the TMP directory (I've already renamed it)..
Also, I've noticed the amount of volumes in the journal manager has gone through the roof..
Regards,
Alan
CarlosRojas
1.7K Posts
0
March 27th, 2012 04:00
Hi Alan,
Can you check the status of the writers?:
vssadmin list writers.
If there is any of them in status [5] waiting for completion then I would say give it some more timer before aborting the backup, so if it finally releases the writer you won't have to reboot that box.
Also, can you check the number of snapshots?:
vssadmin list shadows
If that finally doesn't work I would suggest you to:
1.- Cancel the backup (you won't be able to do it from NMC, you will have to manually kill savegrp on NW server), and manually terminate nsrsnap_vss_save.exe and RM services (irccd and PS).
2.- Stop NW services on the client including RM service.
3.- Stop NW services on the server
4.- Rename /nsr/tmp on the client
5.- Rename /nsr/tmp and /nsr/res/jobsdb on the server
6.- Start services on NW server
7.- Start services on NW client, including RM service.
8.- Manually delete the shadows on the client using diskshadow (explained below).
9.- If possible reboot the client.
10.- Run a new backup and check the results.
To delete snapshots or shadows in Windows 2008 and 2008 R2:
c:\>diskshadow
DISKSHADOW>delete shadows all
DISKSHADOW>exit
Thank you.
Carlos.