December 7th, 2011 02:00

Hi Eivinda,

This is build 087, however doesn't really matter:

2.3.0.87

Please set the following Application Information Variable in that client:

NSR_IGNORE_MISSING_SYSTEM_FILES=yes

Try the back again and please let us know the results.

Thank you.

Carlos.

1 Message

November 25th, 2011 22:00

Hi,

I was having this issue of failed backups with NW. I resolved by re-register the VSS components.

Save the below commands to notepad and save the file as FIXVSS08.BAT

rem FILENAME: FIXVSS08.BAT

rem

net stop "System Event Notification Service"

net stop "Background Intelligent Transfer Service"

net stop "COM+ Event System"

net stop "Microsoft Software Shadow Copy Provider"

net stop "Volume Shadow Copy"

cd /d %windir%\system32

net stop vss

net stop swprv

regsvr32 /s ATL.DLL

regsvr32 /s comsvcs.DLL

regsvr32 /s credui.DLL

regsvr32 /s CRYPTNET.DLL

regsvr32 /s CRYPTUI.DLL

regsvr32 /s dhcpqec.DLL

regsvr32 /s dssenh.DLL

regsvr32 /s eapqec.DLL

regsvr32 /s esscli.DLL

regsvr32 /s FastProx.DLL

regsvr32 /s FirewallAPI.DLL

regsvr32 /s kmsvc.DLL

regsvr32 /s lsmproxy.DLL

regsvr32 /s MSCTF.DLL

regsvr32 /s msi.DLL

regsvr32 /s msxml3.DLL

regsvr32 /s ncprov.DLL

regsvr32 /s ole32.DLL

regsvr32 /s OLEACC.DLL

regsvr32 /s OLEAUT32.DLL

regsvr32 /s PROPSYS.DLL

regsvr32 /s QAgent.DLL

regsvr32 /s qagentrt.DLL

regsvr32 /s QUtil.DLL

regsvr32 /s raschap.DLL

regsvr32 /s RASQEC.DLL

regsvr32 /s rastls.DLL

regsvr32 /s repdrvfs.DLL

regsvr32 /s RPCRT4.DLL

regsvr32 /s rsaenh.DLL

regsvr32 /s SHELL32.DLL

regsvr32 /s shsvcs.DLL

regsvr32 /s /i swprv.DLL

regsvr32 /s tschannel.DLL

regsvr32 /s USERENV.DLL

regsvr32 /s vss_ps.DLL

regsvr32 /s wbemcons.DLL

regsvr32 /s wbemcore.DLL

regsvr32 /s wbemess.DLL

regsvr32 /s wbemsvc.DLL

regsvr32 /s WINHTTP.DLL

regsvr32 /s WINTRUST.DLL

regsvr32 /s wmiprvsd.DLL

regsvr32 /s wmisvc.DLL

regsvr32 /s wmiutils.DLL

regsvr32 /s wuaueng.DLL

sfc /SCANFILE=%windir%\system32\catsrv.DLL

sfc /SCANFILE=%windir%\system32\catsrvut.DLL

sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL

net start "COM+ Event System"

After the above run is complete, then restart the backup job.

http://www.symantec.com/business/support/index?page=content&id=TECH70486

November 28th, 2011 02:00

Hello Eivind,

I would suggest to attach first here the full output, as the solution suggested by Amer is very aggressive and can lead to further issues.

What NMM Version and Build are you using?

I guess you are facing a known issue, but I would need to know version and build first to provide you with the correct workaround/solution.

Thank you.

Carlos.

November 28th, 2011 03:00

You are right Hrvoje, my mistake

Eiving, could you please provide us with the full output in NMM.raw so I can take a look?

Thank you.

Carlos.

4 Operator

 • 

14.4K Posts

November 28th, 2011 03:00

He did say that at start of his message

Windows server 2008 R2 Datacenter x64

NW client: 7.6.2.Build.663

NMM: 2.3 Build 81

1 Rookie

 • 

110 Posts

December 7th, 2011 02:00

Hi

output from nmm.raw

this error occurs with the SYSTEM COMPONENTS:\ saveset

52701 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=VSS -A NSR_DATA_MOVER= -A NSR_PARENT_JOBID=2336890 -c -g TEST_Snap -LL -m -s ckbackup.nks.no -l full -q -W 78 -A snap_sessionid=1323250653 -A NSR_STRICT_SYNC=0 -A NSR_PS_DEBUG_ID=1323250652 -A NSRSNAP_JOBID=2336892 SYSTEM COMPONENTS:\ 

52702 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save System Version: 6.1 Build 7600 

52705 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save Computer Name:      User Name: NT AUTHORITY\SYSTEM (SYSTEM)

73064 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n     Original file name: nsrsnap_vss_save.exe\n     Version: 2.3.0.87\n  Comments: NetWorker Module for Microsoft Applications (x64)

52681 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.5.Build.681 Network Edition/15

50423 07.12.2011 10:37:33  0 0 0 3360 2456 0 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50402 07.12.2011 10:37:33  0 0 0 3360 2456 0 nsrsnap_vss_save nsrsnap_vss_save: Inserting SYSTEM COMPONENTS:\ in saveset list

67770 07.12.2011 10:37:33  0 0 0 3360 2456 0 nsrsnap_vss_save NMM .. Snapshot rollover policy. Group: "TEST_Snap" Snapshot Policy: "Serverless Backup" Rollover: "All".

64712 07.12.2011 10:37:33  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.1

82624 07.12.2011 10:37:53  0 0 0 3360 2456 0 nsrsnap_vss_save Save set name SYSTEM COMPONENTS:\ is valid.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added COM+ REGDB Writer - COM+ REGDB to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added IIS Config Writer - IISCONFIG to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added IIS Metabase Writer - IISMETABASE to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added Performance Counters Writer - PerformanceCounters to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added Registry Writer - Registry to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added System Writer - System Files to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added Task Scheduler Writer - TasksStore to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added VSS Metadata Store Writer - WriterMetadataStore to RM replica list.

63794 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. added WMI Writer - WMI to RM replica list.

63352 07.12.2011 10:37:53  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined  Non Transportable.

63586 07.12.2011 10:38:45  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. volume C:\ added to replica list.

63586 07.12.2011 10:38:45  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. volume E:\ added to replica list.

63354 07.12.2011 10:38:47  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. creation of replica succeeded.

64342 07.12.2011 10:38:48  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. created XML file directory C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT7103848932.xml.

0 07.12.2011 10:39:08  0 0 1 3360 2456 0 nsrsnap_vss_save Started nsrcscd Successfully

71543 07.12.2011 10:39:09  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'.

71543 07.12.2011 10:39:09  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'C:\'.

64035 07.12.2011 10:39:09  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. Preparing list of files for backup.

62953 07.12.2011 10:39:09  1 0 0 3360 2456 0 nsrsnap_vss_save XML replica time is 1323250673

48473 07.12.2011 10:40:45  1 0 0 3360 2456 0 nsrsnap_vss_save WARNING: Specified file not found in the path C:\Windows\System32\DriverStore\

67944 07.12.2011 10:41:35  1 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath)  Informational -- Full path for: 'c:\progra~2\symantec\liveup~1\' is 'c:\Program Files (x86)\Symantec\LiveUpdate\'.

67944 07.12.2011 10:43:28  1 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath)  Informational -- Full path for: 'c:\progra~1\ibm\sqllib\bin\' is 'c:\Program Files\IBM\SQLLIB\BIN\'.

48488 07.12.2011 10:46:03  1 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath) Path component  not on PIT path 'c:\Program Files\IBM\SQLLIB\'.

80777 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save ERROR : Failed to verify file path (c:\program files\ibm\sqllib\\bin\) for the writer "System Writer". Files(db2dasrrm.exe) under the path can not be backed up. Possible reason could be a missing file or folder in the specified path.

80771 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save NMM .. FAILED to get correct file path for c:\program files\ibm\sqllib\\bin\, filespec='db2dasrrm.exe', Writer Name : System Writer.

48462 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessSelectedComponent)  FAILED

48462 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessWriterSavesetComponents)  FAILED

48462 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessWriterSavesets)  FAILED

48462 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save PS: (CMTDXlator::PrepareSnapshotObjects)  FAILED

63898 07.12.2011 10:46:03  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. Error generating files and directives list for the backup.

64036 07.12.2011 10:46:03  5 0 0 3360 2456 0 nsrsnap_vss_save NMM .. Error preparing list of files for backup: Error generating files and directives list for the backup.

63372 07.12.2011 10:46:19  5 0 0 3360 2456 0 nsrsnap_vss_save NMM .. Registration of snapshot set failed -- Error generating files and directives list for the backup 

77175 07.12.2011 10:46:22  1 0 0 3360 2456 0 nsrsnap_vss_save NMM ..  completed commit replica with status of false. 

63335 07.12.2011 10:46:22  5 0 0 3360 2456 0 nsrsnap_vss_save NMM backup failed to complete successfully.

50404 07.12.2011 10:46:22  0 0 0 3360 2456 0 nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 07.12.2011 10:46:22  2 0 0 3360 2456 0 nsrsnap_vss_save nsrsnap_vss_save: SYSTEM COMPONENTS:\: failed 

63309 07.12.2011 10:46:22  1 0 0 3360 2456 0 nsrsnap_vss_save NMM .. bye bye.

68151 07.12.2011 10:46:22  2 0 0 3360 2456 0 nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

52701 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=VSS -A NSR_DATA_MOVER= -A NSR_PARENT_JOBID=2336890 -c -g TEST_Snap -LL -m -s ckbackup.nks.no -l full -q -W 78 -A snap_sessionid=1323251191 -A NSR_STRICT_SYNC=0 -A NSR_PS_DEBUG_ID=1323251189 -A NSRSNAP_JOBID=2336896 SYSTEM COMPONENTS:\ 

52702 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save System Version: 6.1 Build 7600 

52705 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save Computer Name:      User Name: NT AUTHORITY\SYSTEM (SYSTEM)

73064 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n     Original file name: nsrsnap_vss_save.exe\n     Version: 2.3.0.87\n  Comments: NetWorker Module for Microsoft Applications (x64)

52681 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6.2.5.Build.681 Network Edition/15

50423 07.12.2011 10:46:31  0 0 0 2608 4636 0 nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50402 07.12.2011 10:46:31  0 0 0 2608 4636 0 nsrsnap_vss_save nsrsnap_vss_save: Inserting SYSTEM COMPONENTS:\ in saveset list

67770 07.12.2011 10:46:31  0 0 0 2608 4636 0 nsrsnap_vss_save NMM .. Snapshot rollover policy. Group: "TEST_Snap" Snapshot Policy: "Serverless Backup" Rollover: "All".

64712 07.12.2011 10:46:31  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.1

82624 07.12.2011 10:46:46  0 0 0 2608 4636 0 nsrsnap_vss_save Save set name SYSTEM COMPONENTS:\ is valid.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added COM+ REGDB Writer - COM+ REGDB to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added IIS Config Writer - IISCONFIG to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added IIS Metabase Writer - IISMETABASE to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added Performance Counters Writer - PerformanceCounters to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added Registry Writer - Registry to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added System Writer - System Files to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added Task Scheduler Writer - TasksStore to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added VSS Metadata Store Writer - WriterMetadataStore to RM replica list.

63794 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. added WMI Writer - WMI to RM replica list.

63352 07.12.2011 10:46:46  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined  Non Transportable.

63586 07.12.2011 10:47:34  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. volume C:\ added to replica list.

63586 07.12.2011 10:47:34  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. volume E:\ added to replica list.

63354 07.12.2011 10:47:36  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. creation of replica succeeded.

64342 07.12.2011 10:47:37  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. created XML file directory C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT7104737727.xml.

0 07.12.2011 10:47:56  0 0 1 2608 4636 0 nsrsnap_vss_save Started nsrcscd Successfully

71543 07.12.2011 10:47:58  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'.

71543 07.12.2011 10:47:58  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'C:\'.

64035 07.12.2011 10:47:58  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. Preparing list of files for backup.

62953 07.12.2011 10:47:58  1 0 0 2608 4636 0 nsrsnap_vss_save XML replica time is 1323251206

48473 07.12.2011 10:49:31  1 0 0 2608 4636 0 nsrsnap_vss_save WARNING: Specified file not found in the path C:\Windows\System32\DriverStore\

67944 07.12.2011 10:50:20  1 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath)  Informational -- Full path for: 'c:\progra~2\symantec\liveup~1\' is 'c:\Program Files (x86)\Symantec\LiveUpdate\'.

67944 07.12.2011 10:52:15  1 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath)  Informational -- Full path for: 'c:\progra~1\ibm\sqllib\bin\' is 'c:\Program Files\IBM\SQLLIB\BIN\'.

48488 07.12.2011 10:54:51  1 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath) Path component  not on PIT path 'c:\Program Files\IBM\SQLLIB\'.

80777 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save ERROR : Failed to verify file path (c:\program files\ibm\sqllib\\bin\) for the writer "System Writer". Files(db2dasrrm.exe) under the path can not be backed up. Possible reason could be a missing file or folder in the specified path.

80771 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save NMM .. FAILED to get correct file path for c:\program files\ibm\sqllib\\bin\, filespec='db2dasrrm.exe', Writer Name : System Writer.

48462 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessSelectedComponent)  FAILED

48462 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessWriterSavesetComponents)  FAILED

48462 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::ProcessWriterSavesets)  FAILED

48462 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save PS: (CMTDXlator::PrepareSnapshotObjects)  FAILED

63898 07.12.2011 10:54:51  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. Error generating files and directives list for the backup.

64036 07.12.2011 10:54:51  5 0 0 2608 4636 0 nsrsnap_vss_save NMM .. Error preparing list of files for backup: Error generating files and directives list for the backup.

63372 07.12.2011 10:55:06  5 0 0 2608 4636 0 nsrsnap_vss_save NMM .. Registration of snapshot set failed -- Error generating files and directives list for the backup 

77175 07.12.2011 10:55:11  1 0 0 2608 4636 0 nsrsnap_vss_save NMM ..  completed commit replica with status of false. 

63335 07.12.2011 10:55:11  5 0 0 2608 4636 0 nsrsnap_vss_save NMM backup failed to complete successfully.

50404 07.12.2011 10:55:11  0 0 0 2608 4636 0 nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 07.12.2011 10:55:11  2 0 0 2608 4636 0 nsrsnap_vss_save nsrsnap_vss_save: SYSTEM COMPONENTS:\: failed 

63309 07.12.2011 10:55:11  1 0 0 2608 4636 0 nsrsnap_vss_save NMM .. bye bye.

68151 07.12.2011 10:55:11  2 0 0 2608 4636 0 nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

1 Rookie

 • 

110 Posts

December 7th, 2011 03:00

Hi

The backup is now running after I set the option above.

So it looks better, since the backup failed without starting earlier.

I will post result when it is done

Thanks

Eivind Antonsen

1 Rookie

 • 

110 Posts

December 7th, 2011 04:00

Hi

Backup successful

thank you

Regards

Eivind Antonsen

5 Posts

June 30th, 2012 04:00

Dear Sir ,

Iam also getting error while taking backup

savegrp: suppressed 4 lines of verbose output

Original file name: nsrsnap_vss_save.exe

Version: 2.3.0.87

Comments: NetWorker Module for Microsoft Applications (x64)

50423:nsrsnap_vss_save:nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50411:nsrsnap_vss_save:nsrsnap_vss_save: Data mover host name not specified. Assuming local host: svr-dc01

67770:nsrsnap_vss_save:NMM .. Snapshot rollover policy. Group: "gp_srv-dc01" Snapshot Policy: "Serverless Backup" Rollover: "All".

47363:nsrsnap_vss_save: nsrpsd service is running on SVR-DC01

63335:nsrsnap_vss_save:NMM backup failed to complete successfully.

Internal error.

68151 1341054056 2 0 0 6688 5184 0 svr-dc01 nsrsnap_vss_save 39 nsrsnap_vss_save: Exiting with failure. 0

svr-dc01 SYSTEM COMPONENTS:\: Backup of [SYSTEM COMPONENTS:\] failed

1.7K Posts

July 1st, 2012 00:00

Hi Aman2yin,

Did you apply the same solution as suggested earlier?

Please set the following Application Information Variable in that client:

NSR_IGNORE_MISSING_SYSTEM_FILES=yes

If you did and backup is still failing then this is a different issue and for that we will need the nmm.raw file or the nmm.raw rendered and attached here.

Thank you.

Carlos

No Events found!

Top