Backup Problem 'no matching devices for save of client `bdprod_vip'; check'

Question

We have Sun StorageTek EBS version 7.4 SP2.Build.431
Yesterday stops working, watching log we see that:

Aug 12 11:39:50 bckprod1 root: [ID 702911 daemon.notice] Sun StorageTek(TM) Enterprise Backup savegroup: (info) starting BDPROD (with 1 client(s))
Aug 12 11:40:51 bckprod1 root: [ID 702911 daemon.notice] Sun StorageTek(TM) Enterprise Backup media: (notice) no matching devices for save of client `bdprod_vip'; check storage nodes, devices or pools
......
Aug 12 11:42:19 bckprod1 root: [ID 702911 daemon.notice] * bckprod1:index 39077:save: error, no matching devices for save of client `bckprod1'; check storage nodes, devices or pools
Aug 12 11:42:19 bckprod1 root: [ID 702911 daemon.notice] * bckprod1:index
Aug 12 11:42:19 bckprod1 root: [ID 702911 daemon.notice] * bckprod1:index 5777:save: Cannot open save session with bckprod1
Aug 12 11:42:19 bckprod1 root: [ID 702911 daemon.notice] * : Failed with error(s)
Aug 12 11:42:19 bckprod1 root: [ID 702911 daemon.notice] * bckprod1:bootstrap 1 retry attempted

any idea?

thx

DavidHampson · Accepted Answer

That isn't the issue, we expect that. But like your tape devices you can make the library enabled or disabled; when you make it enabled it is not immediately ready to use, that takes a few minutes.

Your devices are on the server and you have blank media available - though Networker will not use these tapes automatically unless you have auto media management enabled in the jukebox properties.

I would suggest running the backup again and going to the Monitoring>Alerts tab and see what pool it is requesting, then verifying whether or not you have media available in that pool; if not label a tape into that pool and see if it addresses the problem

DavidHampson · Answer

It looks like you may not have any tape devices attached to your backup server for backups of your bootstrap and indexes.

D3xt3r1 · Answer

its strange because I can see the tape device

http://img11.imageshack.us/img11/5791/devices.png

inquire command

root@bckprod1 # inquire
scsidev@1.0.0:FUJITSU MAW3073NCSUN72G 1703|Disk, /dev/rdsk/c1t0d0s2
S/N: 000613B0CMW6 DAN0P640CMW6
scsidev@1.1.0:FUJITSU MAW3073NCSUN72G 1703|Disk, /dev/rdsk/c1t1d0s2
S/N: 000614B0CRB8 DAN0P640CRB8
scsidev@1.2.0:HITACHI DK32EJ36NSUN36G PQ08|Disk, /dev/rdsk/c1t2d0s2
S/N: 35S1BLXJ0040A38P0AE9
ATNN=HITACHI DK32EJ-36NC 434F9425
scsidev@1.3.0:SEAGATE ST336607LSUN36G 0307|Disk, /dev/rdsk/c1t3d0s2
S/N: 3JA65QV600007412R2VW
scsidev@2.4.0:HP Ultrium 3-SCSI D22W|Tape, /dev/rmt/1cbn
S/N: HU108410K9
ATNN=HP Ultrium 3-SCSI HU108410K9
WWNN=500110A0009499B9
WW2N=500110A0009499B9
scsidev@3.5.0:HP Ultrium 3-SCSI D22W|Tape, /dev/rmt/0cbn
S/N: HU108410VK
ATNN=HP Ultrium 3-SCSI HU108410VK
WWNN=500110A0009499BC
WW2N=500110A0009499BC
root@bckprod1 #
root@bckprod1 #

Message was edited by:
D3xt3r

Message was edited by:
D3xt3r

D3xt3r1 · Answer

Solved, i had 2 drives in 'service mode' how it's possible???enabled and working backups online

ble1 · Answer

Solved, i had 2 drives in 'service mode' how it'spossible??? That can easily happen. You need to check daemon.raw and see what changed drive state. It might have been single tape which has been tried on both drives.

DavidHampson · Answer

Various things can cause tapes to go into service mode, but if you have several tape drives going into service mode at the same time there may be something causing an issue - a faulty tape, hardware connectivity etc.

NetWorker

Backup Problem "no matching devices for save of client `bdprod_vip'; check"

Was this post helpful?