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1 Rookie

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22 Posts

537

March 10th, 2006 16:00

Backup server´s nsrexecd process is down in NetWorker 7.3

Environment
Backup Server: W2K3 SP1 English
Hot fix: KB899750
NetWorker 7.3

The nsrexecd process in the backup server is down after the clients try to recover information.
The event viewer has displayed error: ERROR_NOACCESS. The microsoft hotfix KB899750 was installed to solve this problem but it is continue.

6 Operator

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14.4K Posts

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56.2K Points

March 11th, 2006 12:00

When you start nsrexecd in debug mode from cmd line and try the restore what do you see? Does it crash only when certain clients (eg. certain OS) are trying to restore or does it apply to any (and every) restore attempt?

1 Rookie

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22 Posts

March 13th, 2006 09:00

Hi,

It was solved with the next procedure
- The operating system was reinstalled in the backup server (formated)
- The hotfix KB899750 was installed
- NetWorker 7.3 was reinstalled
- The configuration was type manually

The problem was We tried to upgrade NetWorker 7.2.1 to 7.3. I think 7.3 works ok when it has a begin installation.

Regards

6 Operator

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14.4K Posts

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56.2K Points

March 13th, 2006 12:00

That's kind of drastic resolution you had...

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