Hi All,

I have a brand new Data Domain 6300 which was installed and configured successfully.

But I now have trouble configuring a Boost-Device from the NMC-Wizard. After entering the credentials of the boost user I get the message:

Retrieving statistics for "/nw_server" failed [5034] ...time and date... ddp_stat () failed, Path //nw_server, Err: 5034-nfs lookup failed (nfs: Permission denied)

Has anyone experienced such behaviour?

My NetWorker is 9.1.0 and the DDOS is 6.0.2. DDBoost is licensed and enabled. The boost user was created after the procedure in the admin guide.

I searched support.emc.com and found KB490462 (https://emcservice.force.com/CustomersPartners/kA2j0000000RE0HCAW) where the error message is pretty much the same. But I dont have any data on the DD, so the resolution could not help me.

Any help is appreciated.

Cheers

beacon