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7498

May 31st, 2012 02:00

: cannot opendir "." (\\?\GLOBALROOT\) No such file or directory

Hello,

I have mention this error in discussion https://community.emc.com/message/632850#632850 but no response

The client is Windows 2008 R2, Backupserver and proxy server have NetWorker is version 7.6.3.4

We use hotadd

I cannot find information about this error. 

savegrp: suppressed 26 lines of verbose output

:  cannot opendir "." (
?\GLOBALROOT\Device\HarddiskVolumeShadowCopy352\..\..\..\..
): No such file or directory

VSS writers are stable (no errors). and there are no snapshot errors.

Anyone else with the same problem..???

What to do??

Regards,

Jos

89 Posts

May 31st, 2012 03:00

Hi,

This is BUG ID NW138379 and it has been fixed in version 7.6.3 Patch-5, available at:

32-bit:

ftp://ftp.legato.com/pub/NetWorker/Cumulative_Hotfixes/7.6/nw76sp3_win_x86.zip

64-bit:

ftp://ftp.legato.com/pub/NetWorker/Cumulative_Hotfixes/7.6/nw76sp3_win_x64.zip

Regards,

Mustafa

1.7K Posts

May 31st, 2012 03:00

Hi Jos,

Check /nsr/tmp/sg/group_name.

There will be files for each saveset and you will find more information in there.

Anyway check if the reserved partition has a letter assigned. Sometimes with only opening Disk Manager that issue is gone.

If no letter assigned manually assign any letter you want, after that please run the backup again.

If it fails please gather more detailed error message.

Thank you.

Carlos.

June 4th, 2012 01:00

Hi Mustafa,

Tnx for your reply,

I have a another question, when I do a VSS:*=off backup for a server can i do a full disaster restore??

NW138379 - VADP : Save does not honor the VSS:*=off flag in Windows 2008

Regards,

Jos

1.7K Posts

June 4th, 2012 02:00

Hi Jos,

For Windows 2008 and 2008 R2 VSS:*=off has no effect as for these new OS's Microsoft decided to use VSS for the backups, so that variable only applies for Windows 2003 clients.

Thank you.

Carlos.

June 4th, 2012 06:00

Hi Carlos,

All disks have a letter assigned (only the system reserved not ).

The servers are Windows 2008 R2 so the variable will not help this problem ??

Thank you,

Jos

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June 5th, 2012 05:00

CarlosRojas wrote:

Hi Jos,

For Windows 2008 and 2008 R2 VSS:*=off has no effect as for these new OS's Microsoft decided to use VSS for the backups, so that variable only applies for Windows 2003 clients.

Thank you.

Carlos.

Hi Carlos,

Be carefull here as 7.6.3.5 does bring some changes here With that said, while you can use it, there is limited waranty by EMC given here and you can use it only if you know what and why you are doing. Or in simple way, if you never plan to use SYSTEM restore or DR, then you can use it.

June 6th, 2012 05:00

Hi Hrvoje Crvelin,

I want to use DR so VSS:*=off this is not the answer to my problem.

I have tested some things

When i restart the backup, 9 of 10 times the backup runs succeessful.

Incremental or full backup.

Thank you,

Jos

1.7K Posts

June 6th, 2012 05:00

Hi Jos,

VSS:*=off doesn't work in Windows 2008 nor in Windows 2008 R2.

If you want to use DR, then I would suggest you, for Windows 2008 and Windows 2008 2 to use the DR saveset.

If you open the client, and click on the browse icon on the right of the saveset name, you have the option to select "perform Disaster Recovery" or not.

If you select DR option this will include the DISASTER_RECOVERY:\ saveset in the full backups, not in the incrementals. If you don't select that option, then all VSS savesets will appear and you should select them.

If you intend to use DR then I would avoid excluding any VSS or DR saveset and would focus on solving the problem with that writer.

Thank you.

Carlos.

June 6th, 2012 06:00

Hi Carlos,

We use VADP so i can not use the DISASTER_RECOVERY:\ save set.

With VADP u can do a disaster recovery from a full backup.

This error occurs on a full backup and a incremental backup.

I use the *FULL* saveset option.

Regards,

Jos

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June 14th, 2012 04:00

CarlosRojas wrote:

Hi Jos,

VSS:*=off doesn't work in Windows 2008 nor in Windows 2008 R2.

Once again Carlos, read carefully 7.6.3.5 papers.

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115 Posts

January 17th, 2016 22:00

We have manually selected 4 directories in the saveset, but still we see this error on 8.1.2 networker server and backup client too.

this is quite annoying and backup fails after 2-3 hours.

cos we have a clone job scheduled after the fuill backup - typically a full backup takes 3-4 hours

*****

: P:\DB_Backups     level=full,  2 KB 00:01:45  2 files

Completed savetime=1453082481

94694:save: The backup of save set 'P:\DB_Backups' succeeded.

cannot stat \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy405\DB_Backups: No such file or directory

*********

why is Networker running a VSS backup? when we selected 4 directories in P drive on FS into saveset?

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January 18th, 2016 01:00

Open separate thread for separate problem.  Question why NW uses VSS says that you don't know much about Windows - VSS is Windows thingy and enforced by MS (as of 2012 you can skip it).  Usage of VSS ensures that operations like snapshot management from OS level are consistent from application point of view.  In other words, you backup won't suffer even if certain files were open at that time. If you run this on win2k8, you can still skip VSS.

You message may suggest that copy was removed by vss framework and there are number of tools where you can verify it while operation "is running". 

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