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December 6th, 2010 09:00
Exchange 2007 CCR Backup Fails without reboot.
I have two servers in a CCR environment. Sometimes backups just start failing. Usually to fix the issue I have to reboot servers. The log files aren't much help. The log says backups failed and to do a dump of the log which in turn says the same thing. Here is a copy of the log file. Any help would be much appreciated. Thank you.
60240 12/6/2010 7:30:10 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save Command line: C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_DM_PORT=6728 -A NSR_ALT_PATH=k:\snap_temp -A NSR_CHECK_JET_ERRORS=all -A NSR_VIRT_SERV=pobox.us.photomask.com -A NSR_INDEX_CLIENT=pobox.us.photomask.com -A NSR_PARENT_JOBID=4399257 -c uscpexch01.us.photomask.com -g Exchange SG2 -LL -m uscpexch01.us.photomask.com -s savings -l full -W 78 -A snap_sessionid=1291642210 APPLICATIONS:\Microsoft Exchange 2007\SG2
64076 12/6/2010 7:30:10 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save System Version: 6.0 Build 6002 Service Pack 2 (x64)
60241 12/6/2010 7:30:10 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save Computer Name: USCPEXCH01 User Name: NT AUTHORITY\SYSTEM
60242 12/6/2010 7:30:10 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save.exe Version: 2.1.1.156 NetWorker Module for Microsoft Applications (x64)
50387 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Calling nsrsnap_vss_save.exe
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=optype=conventional
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_SNAP_TYPE=vss
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_DM_PORT=6728
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_ALT_PATH=k:\snap_temp
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_CHECK_JET_ERRORS=all
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_VIRT_SERV=pobox.us.photomask.com
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_INDEX_CLIENT=pobox.us.photomask.com
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=NSR_PARENT_JOBID=4399257
67962 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: NSR_PARENT_JOBID is not supported. We are ignoring this parameter.
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=c arg=uscpexch01.us.photomask.com
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=g arg=Exchange SG2
50392 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=L
50392 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=L
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=m arg=uscpexch01.us.photomask.com
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=s arg=savings
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=l arg=full
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=W arg=78
50388 12/6/2010 7:30:10 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: flag=A arg=snap_sessionid=1291642210
50395 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Calling snapvss_validateAparams()
50411 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: uscpexch01.us.photomask.com
50397 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: oind= 32, argc = 33
50400 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Calling snapvss_isokpath()
50402 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2007\SG2 in saveset list
50403 12/6/2010 7:30:11 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Calling createInstanceBackup()
63317 12/6/2010 7:30:11 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Initialization -- VSS license obtained for client USCPEXCH01.US.PHOTOMASK.COM. Starting saveset backup.
64712 12/6/2010 7:30:12 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RMAPI version: 5.2.0.0
63348 12/6/2010 7:30:12 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. started RM session with client.
63328 12/6/2010 7:30:12 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM has initialized Replication Manager in preparation for backup.
63342 12/6/2010 7:30:12 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. created RM deposit path C:\Windows\TEMP\RMDir_673012709.
63358 12/6/2010 7:30:14 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\System Writer673013489.xml.
63358 12/6/2010 7:30:15 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\Microsoft Exchange Writer673014207.xml.
63358 12/6/2010 7:30:15 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\ASR Writer673015205.xml.
63358 12/6/2010 7:30:16 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\IIS Config Writer673015751.xml.
63358 12/6/2010 7:30:16 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\Shadow Copy Optimization Writer673016297.xml.
63358 12/6/2010 7:30:17 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\COM+ REGDB Writer673016859.xml.
63358 12/6/2010 7:30:18 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\Registry Writer673017389.xml.
63358 12/6/2010 7:30:18 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\Cluster Database67301829.xml.
63358 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\WMI Writer673018575.xml.
63358 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. RM deposited WMD -- C:\Windows\TEMP\RMDir_673012709\IIS Metabase Writer673019121.xml.
63771 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. writer ASR Writer is not supported and will not participate in the replica. Writers files will be skipped during backup.
63770 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer Cluster Database vss type Bootable System State - NMM saveset type SYSTEM COMPONENTS.
63770 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer COM+ REGDB Writer vss type Bootable System State - NMM saveset type SYSTEM COMPONENTS:\BootableSystemState.
63770 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer IIS Config Writer vss type System Service - NMM saveset type SYSTEM COMPONENTS.
63770 12/6/2010 7:30:19 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer IIS Metabase Writer vss type System Service - NMM saveset type SYSTEM COMPONENTS.
63770 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer Microsoft Exchange Writer vss type User Data - NMM saveset type APPLICATIONS.
63770 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer Registry Writer vss type Bootable System State - NMM saveset type SYSTEM COMPONENTS:\BootableSystemState.
63757 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Informational .. writer Shadow Copy Optimization Writer has no components.
63770 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer Shadow Copy Optimization Writer vss type User Data - NMM saveset type APPLICATIONS.
63770 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer System Writer vss type Bootable System State - NMM saveset type SYSTEM COMPONENTS.
63770 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. Supported writer WMI Writer vss type System Service - NMM saveset type SYSTEM COMPONENTS.
63794 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. added Microsoft Exchange Writer - d7d2f9b2-9d98-4e2f-8f09-b584855725b6 to RM replica list.
62959 12/6/2010 7:30:20 AM 2 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save No index entry found for APPLICATIONS:\Microsoft Exchange 2007\SG2\.
63784 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. No previous replica date found to check for JET errors.
63786 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM set to check for all JET errors on replica.
63787 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. checkFor1018Errors = 1, checkFor1019Errors = 1, checkFor1022Errors = 1.
63788 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. execution of Exchange verification utility will be run with following params.
63790 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. execution of Exchange verification utility will go to uscpexch01.us.photomask.com.
63791 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. execution of Exchange verification utility will go to proxy port 6728.
63792 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. execution of Exchange verification utility alt mountpath given k:\snap_temp.
63584 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. added SG2 to RM replica list.
64319 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. checkFor447Errors = 1, checkFor448Errors = 1.
69892 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. singleThreadEseUtil = 1, throttleEseutil = 1, throttleIos = 100, throttleDuration = 1000
63342 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. created RM deposit path C:\Windows\TEMP\RMDir_673020946.
63352 12/6/2010 7:30:20 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined Non Transportable.
63355 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. An error was detected during the replica creation. Details in nmm.raw on USCPEXCH01.US.PHOTOMASK.COM. \n
63315 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM.. Exception caught: Failed to create replica.
49931 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save RM .. INFO:Starting Replication of [application set: / job:] at time 2010 12 06 07:30:20.
49931 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save RM .. 024202 INFO:Running on USCPEXCH01 against the passive copy.
49931 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save RM .. INFO:Progress in PrepareDiscover phase is 100 percent.
63335 12/6/2010 7:30:22 AM 5 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM backup failed to complete successfully.
50404 12/6/2010 7:30:22 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed
50406 12/6/2010 7:30:22 AM 0 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Sending backup status to nsrsnap
0 12/6/2010 7:30:22 AM 2 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2007\SG2: failed
63309 12/6/2010 7:30:22 AM 1 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save NMM .. bye bye.
68151 12/6/2010 7:30:22 AM 2 0 0 5376 3236 0 USCPEXCH01 nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.
ble1
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December 7th, 2010 16:00
Is this active or passive node? Also, can you check mentioned log if it contains more information? What is the version and build of NMM you use?
36115_carloscor
217 Posts
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December 7th, 2010 23:00
Hello there,
As per backup command you are using the application information NSR_DATA_MOVER=xxx and NSR_DM_PORT=xxx.
If you are not using proxy host I would suggest you to remove those options.
Also I saw that the NSR_ALT_PATH is set to K:\snap, is that a local drive? If not you have to specify a local drive to mount the snapshots.
Also please ensure that the Microsoft Exchange Information Store has startup type manual on the passive node, and normally that service should be stopped on the passive node. (I understand you are backing up the passive node as per log output).
Also I would suggest you to download and install NMM Config Checker (Available in Powerlink) so you can check if the Application host has the latest patches installed and if the configuration of Exchange DB's are correct as well.
And finally check that all the VSS writers are in status [1] stable, and no errors, running the command:
vssadmin list writers
Please let us know if this helps.
Thank you.
Best regards,
Carlos.