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Umraan

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17 years ago

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Umraan

96 Posts

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2091

March 16th, 2009 04:00

Index Backups do not complete

Hi Guys,

I've got this problem where my index backup does not complete and it just hangs.
this does not happen all the time, but at least 3-4 times for the week.
The backup completes successful but the index will hang until i stop it.
this does not occur when i do manual backups, only schedule backups are giving me this problem.

Please help!!

Regards
Umraan
  • ble1

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    Posted March 16th, 2009 04:00

    When running manual backups (client initiated) index does not get saved to disk/tape.

    Usually this sort of problem can be caused by client parallelism of server client resource which should be increased or something else. Without looking at logs and resource database there would be allot of guessing here - you may wish to open a support case to check it out.
  • Umraan

    96 Posts

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    Posted March 16th, 2009 05:00

    sorry, i meant that when i start a group maually it completes the index backup.
    but when the group starts automatically the index will hang....and no, there are no wait events.. and no tapes are mounted but the group will indicate that its currently running.....
  • Hari5

    443 Posts

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    Posted March 16th, 2009 05:00

    Without logs and nsrdb it would be difficult to say. As Hrvoje mentioned, your best bet would be to contact support.
  • Hari5

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    Posted March 16th, 2009 05:00

    Just to check... no wait events?

    With manual backups index does not get backed up. Index backup will happen only at the end of a backup group.
  • Umraan

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    Posted March 16th, 2009 06:00

    My version would be 7.4.3 for legato and the windows server would be x86 5.2
  • ble1

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    Posted March 16th, 2009 06:00

    Out of curiosity, what is your backup server version?
  • ble1

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    Posted March 16th, 2009 06:00

    Eventually you could try 7.4SP4 on server to see if that makes any difference.
  • Umraan

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    Posted March 16th, 2009 06:00

    My Networker version would be 7.4.3 and windoes server x86 5.2
  • satishs

    50 Posts

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    Posted March 16th, 2009 09:00

    Hi Guys,

    I've got this problem where my index backup does not
    complete and it just hangs.
    this does not happen all the time, but at least 3-4
    times for the week.
    The backup completes successful but the index will
    hang until i stop it.
    this does not occur when i do manual backups, only
    schedule backups are giving me this problem.

    Please help!!

    Regards
    Umraan

    --------

    1. try stopping NetWorker
    2. remove/rename the \nsr\tmp folder. ( it will be re-created when you restart NetWorker)
    3. restart NetWorker

    then try the backups.

    Also, is this problem something new ? or it has been there for long?

    Message was edited by:
    satishs
  • Hari5

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    Posted March 16th, 2009 21:00

    Removing all files inside /nsr/tmp should do. You don't need to remove the directory itself. This might help. No guarantees though.