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May 10th, 2006 00:00
Inventory for tapes with barcode known in the media database is loading tap
Hi,
a customer of mine has the problem when he brings volumes back into
the library with known barcode in media database than all of these
volumes are loaded in a drive and label will be checked again.
This is very time consuming.
He say that he see this issue since istalling EBS 7.3.
Is this works as designed?
I found two docs in Legato Tech. The second one is a BUG/RFE.
Does anybody know when it is fixed?
Maybe the problem is the location field.
Regards,
Andreas
===
Product Information
Product(s):
NetWorker Server for Unix versions
Category 1: None
Category 2: None
Associated Bug: None
References:
Support Note Information
Subject:
Inventory for tapes with barcode known in the media database is loading tapes in a drive
Note:
Fact: Inventorying media
Fact: NetWorker
Fact: Tape libraries with Barcode Reader
Fact: Barcode reader
Fact: sjirdtag command can see the barcode label on the volume
Symptom: Inventory for tapes with barcode known in the media database is loading tapes in a drive
Cause: Running inventory, after depositing tape with label and barcode known in the media database and with location set to something else than a current jukebox name, NetWorker would load a tape into the tape drive for inventory.
Fix: This is expected behavior for tapes with location set to name different than current jukebox name.
Workaround:
Delete the location of the Tapes before you import the tapes back to the jukebox and before running the inventory.
Date Last Updated: 10-Jun-2003 Date Posted: 10-Jun-2003
Attached Files
This support note does not contain any attached files.
===========
Product Information
Product(s):
NetWorker Server for Unix versions
Category 1: None
Category 2: None
Associated Bug: None
References:
Support Note Information
Subject:
NetWorker is loading the tapes when doing an inventory, instead of using bar code reader
Note:
Goal: When will NetWorker load a tape to verify the label?
Fact: Match bar code label is set to yes
Fact: NetWorker
Fact: Inventory
Fact: Inventorying media
Fact: Barcode reader
Symptom: NetWorker is loading the tapes when doing an inventory
Change: The tape were moved from one jukebox to another
Cause: The location field was incorrect
Fix: Three conditions need to be met before NetWorker will not load a tape during inventory:
1) Bar Code Reader is set to yes
2) The location field must be correct
3) The bar code must be present in the Media Database
Known issue: LGTpa55326/LGTpa55075 Request for Enhancement (RFE) Contact LEGATO Software (EMC Software Group) to eliminate the location field as a criteria
Date Last Updated: 01-Mar-2005 Date Posted: 01-Mar-2005
Attached Files
This support note does not contain any attached files.
======
a customer of mine has the problem when he brings volumes back into
the library with known barcode in media database than all of these
volumes are loaded in a drive and label will be checked again.
This is very time consuming.
He say that he see this issue since istalling EBS 7.3.
Is this works as designed?
I found two docs in Legato Tech. The second one is a BUG/RFE.
Does anybody know when it is fixed?
Maybe the problem is the location field.
Regards,
Andreas
===
Product Information
Product(s):
NetWorker Server for Unix versions
Category 1: None
Category 2: None
Associated Bug: None
References:
Support Note Information
Subject:
Inventory for tapes with barcode known in the media database is loading tapes in a drive
Note:
Fact: Inventorying media
Fact: NetWorker
Fact: Tape libraries with Barcode Reader
Fact: Barcode reader
Fact: sjirdtag command can see the barcode label on the volume
Symptom: Inventory for tapes with barcode known in the media database is loading tapes in a drive
Cause: Running inventory, after depositing tape with label and barcode known in the media database and with location set to something else than a current jukebox name, NetWorker would load a tape into the tape drive for inventory.
Fix: This is expected behavior for tapes with location set to name different than current jukebox name.
Workaround:
Delete the location of the Tapes before you import the tapes back to the jukebox and before running the inventory.
Date Last Updated: 10-Jun-2003 Date Posted: 10-Jun-2003
Attached Files
This support note does not contain any attached files.
===========
Product Information
Product(s):
NetWorker Server for Unix versions
Category 1: None
Category 2: None
Associated Bug: None
References:
Support Note Information
Subject:
NetWorker is loading the tapes when doing an inventory, instead of using bar code reader
Note:
Goal: When will NetWorker load a tape to verify the label?
Fact: Match bar code label is set to yes
Fact: NetWorker
Fact: Inventory
Fact: Inventorying media
Fact: Barcode reader
Symptom: NetWorker is loading the tapes when doing an inventory
Change: The tape were moved from one jukebox to another
Cause: The location field was incorrect
Fix: Three conditions need to be met before NetWorker will not load a tape during inventory:
1) Bar Code Reader is set to yes
2) The location field must be correct
3) The bar code must be present in the Media Database
Known issue: LGTpa55326/LGTpa55075 Request for Enhancement (RFE) Contact LEGATO Software (EMC Software Group) to eliminate the location field as a criteria
Date Last Updated: 01-Mar-2005 Date Posted: 01-Mar-2005
Attached Files
This support note does not contain any attached files.
======
No Events found!
Andreass1
21 Posts
0
May 15th, 2006 05:00
=======================
Customer is using a L25 from Quantum as a library.
In man page and adminguide we find information that only barcode reader should check
the information of affected volumes without mounting these volumes.
I have an example where customer will bring volumes 000188S and 000189S back
into the library.
Here is an mminfo -m and nsrjb -Cv before bring them back into the library.
======================================================
state volume written (%) expires read mounts capacity
.
.
.
E 000188S 229 GB full expired 0 KB 4 160 GB
E 000189S 174 GB full expired 0 KB 4 160 GB
.
.
.
========
Jukebox L25: (Ready to accept commands)
slot volume used pool barcode volume id recyclable
1: 000129S 41% Default 000129S 1767980143 no
2: 000128S 50% Default 000128S 811765224 no
3: 000127S(R) full Default 000127S 3754410192 yes
4: 000126S(R) full Default 000126S 3318244155 yes
5: 000125S(R) full Default 000125S 2445840453 yes
6: 000124S(R) full Default 000124S 2278070470 yes
7: 000123S(R) full Default 000123S 4274590270 yes
8: 000122S full Default 000122S 4032781694 no
9: 000121S(R) full Default 000121S 2003617457 yes
10: 000120S(R) full Default 000120S 1852624475 yes
11: 000000S(R) full Default 000000S 11318151 yes
12: 000001S(R) full Default 000001S 4289508258 yes
13: 000002S(R) full Default 000002S 3316440670 yes
14: 000003S full Default 000003S 1029633379 no
15: 000004S full Default 000004S 1012856172 no
16: 000005S full Default 000005S 1789758361 yes
17: 000006S full Default 000006S 1739436778 yes
18: 000007S full Default 000007S 1387127856 yes
19: 000008S(R) full Default 000008S 1185811969 yes
20: 000009S(R) full Default 000009S 3434045463 yes
21: Cleaning Tape (5 uses left) CLN001S CLN001S -
*not registered in the NetWorker media data base
20 volume(s), 2 volumes are less than 80% full.
1337 GB estimated capacity, 347 GB remaining (74% full)
Default slot range(s) are 1-20
==================================================================
Here are information after inserting the volumes ( nsrjb -Cv and nsrjb -Iv)
==========================================================
Jukebox L25: (Ready to accept commands)
slot volume used pool barcode volume id recyclable
1: 000129S 41% Default 000129S 1767980143 no
2: 000128S 50% Default 000128S 811765224 no
3: 000127S(R) full Default 000127S 3754410192 yes
4: 000126S(R) full Default 000126S 3318244155 yes
5: 000125S(R) full Default 000125S 2445840453 yes
6: 000124S(R) full Default 000124S 2278070470 yes
7: 000123S(R) full Default 000123S 4274590270 yes
8: 000122S full Default 000122S 4032781694 no
9: 000121S(R) full Default 000121S 2003617457 yes
10: 000120S(R) full Default 000120S 1852624475 yes
11: 000000S(R) full Default 000000S 11318151 yes
12: 000001S(R) full Default 000001S 4289508258 yes
13: 000002S(R) full Default 000002S 3316440670 yes
14: -* 000188S - <------
15: -* 000189S - <------
16: 000005S full Default 000005S 1789758361 yes
17: 000006S full Default 000006S 1739436778 yes
18: 000007S full Default 000007S 1387127856 yes
19: 000008S(R) full Default 000008S 1185811969 yes
20: 000009S(R) full Default 000009S 3434045463 yes
21: Cleaning Tape (5 uses left) CLN001S CLN001S -
*not registered in the NetWorker media data base
18 registered volume(s), 2 volumes are less than 80% full.
905 GB estimated capacity, 347 GB remaining (62% full)
Default slot range(s) are 1-20
drive 1 (/dev/rmt/2cbn) slot :
drive 2 (/dev/rmt/3cbn) slot :
============================
hamster:/net/cores/cores/CA_37613248 40 % more nsrjb.Iv.out
setting verbosity level to `1'
nsrjb: Info: Updated volume `000129S' in slot 1.
nsrjb: Info: Updated volume `000128S' in slot 2.
nsrjb: Info: Updated volume `000127S' in slot 3.
nsrjb: Info: Updated volume `000126S' in slot 4.
nsrjb: Info: Updated volume `000125S' in slot 5.
nsrjb: Info: Updated volume `000124S' in slot 6.
nsrjb: Info: Updated volume `000123S' in slot 7.
nsrjb: Info: Updated volume `000122S' in slot 8.
nsrjb: Info: Updated volume `000121S' in slot 9.
nsrjb: Info: Updated volume `000120S' in slot 10.
nsrjb: Info: Updated volume `000000S' in slot 11.
nsrjb: Info: Updated volume `000001S' in slot 12.
nsrjb: Info: Updated volume `000002S' in slot 13.
nsrjb: Info: Updated volume `000005S' in slot 16.
nsrjb: Info: Updated volume `000006S' in slot 17.
nsrjb: Info: Updated volume `000007S' in slot 18.
nsrjb: Info: Updated volume `000008S' in slot 19.
nsrjb: Info: Updated volume `000009S' in slot 20.
nsrjb: Info: Setting slot 21 name to `Cleaning Tape (5 uses left) CLN001S'.
nsrjb: Info: Loading volume `-' from slot `14' into device `/dev/rmt/2cbn'.
nsrjb: Info: Loading volume `-' from slot `15' into device `/dev/rmt/3cbn'.
nsrjb: Info: Operation `Verify label' in progress on device `/dev/rmt/2cbn'
nsrjb: Info: Expected volume `-'. The actual volume is `000188S'. The jukebox resource is being updated.
nsrjb: Info: Updated volume `000188S' in slot 14.
nsrjb: Info: Operation `Eject' in progress on device `/dev/rmt/2cbn'
nsrjb: Info: Unloading volume `000188S' from device `/dev/rmt/2cbn' to slot 14.
nsrjb: Info: Operation `Verify label' in progress on device `/dev/rmt/3cbn'
nsrjb: Info: Expected volume `-'. The actual volume is `000189S'. The jukebox resource is being updated.
nsrjb: Info: Updated volume `000189S' in slot 15.
nsrjb: Info: Operation `Eject' in progress on device `/dev/rmt/3cbn'
nsrjb: Info: Unloading volume `000189S' from device `/dev/rmt/3cbn' to slot 15.
====================================
What I can see that the new barcodes are recogniced by networker but
not matching entry was found in mediadatabase for these barcodes.
We already did an 'nsrck -m' and 'nsrim -X' without success.
Has anybody an idea or indeepth method for troubleshooting?
Regards,
Andreas
ble1
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May 15th, 2006 05:00
Andreass1
21 Posts
0
May 17th, 2006 23:00
sorry that I don't mentioned before. Customer hat done nsrjb -HEv and than
do an inventory ( nsrjb -Iv). After doing nsrjb -HEv I can see with nsrjb -Cv the
barcodes in the library but get no matching information from the mediadatabes .
We also did a nsrck -m and nsrim -X without success. I try to reproduce it but in
my testenvironment it is working as expected. So I have no idea.
Regards,
Andreas
======
Here is a part of daemon.log at that time at customer site
=============================================
05/12/06 09:52:32 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'ready'
to 'needs attentio
n'
05/12/06 09:55:21 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'needs a
ttention' to 'dete
cted hardware change'
05/12/06 09:55:21 nsrmmgd: Resynchronizing jukebox `L25' with nsrlcpd.
05/12/06 09:55:53 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'detecte
d hardware change'
to 'cannot access the hardware'
pools supported: Default;
05/12/06 09:59:33 nsrd: media info: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'cannot acc
ess the hardware'
to 'ready'
05/12/06 10:00:20 nsrd: [Jukebox `L25', operation 32]. Initiated operation `nsrjb -HEv'.
05/12/06 10:00:53 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'ready'
to 'cannot access
the hardware'
05/12/06 10:03:22 nsrd: [Jukebox `L25', operation # 32]. Finished with status: succeeded
05/12/06 10:03:52 nsrd: media info: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'cannot acc
ess the hardware'
to 'ready'
05/12/06 10:05:29 nsrd: [Jukebox `L25', operation 33]. Initiated operation `nsrjb -I -v'.
05/12/06 10:06:17 nsrd: /dev/rmt/2cbn Verify label operation in progress
05/12/06 10:06:19 nsrd: /dev/rmt/2cbn Eject operation in progress
pools supported: Default;
05/12/06 10:06:52 nsrd: /dev/rmt/3cbn Verify label operation in progress
05/12/06 10:06:53 nsrd: /dev/rmt/3cbn Eject operation in progress
pools supported: Default;
05/12/06 10:07:48 nsrd: [Jukebox `L25', operation # 33]. Finished with status: succeeded
05/12/06 10:14:00 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'ready'
to 'needs attentio
n'
05/12/06 10:16:38 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'needs a
ttention' to 'dete
cted hardware change'
05/12/06 10:16:38 nsrmmgd: Resynchronizing jukebox `L25' with nsrlcpd.
05/12/06 10:17:10 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'detecte
d hardware change'
to 'cannot access the hardware'
pools supported: Default;
05/12/06 10:20:59 nsrd: media info: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'cannot acc
ess the hardware'
to 'ready'
05/12/06 10:25:35 nsrd: [Jukebox `L25', operation 34]. Initiated operation `nsrjb -HEv'.
05/12/06 10:26:09 nsrd: media warning: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'ready'
to 'cannot access
the hardware'
05/12/06 10:30:48 nsrd: [Jukebox `L25', operation # 34]. Finished with status: succeeded
05/12/06 10:31:20 nsrd: media info: Jukebox `L25' Hardware status of jukebox 'L25' changed from 'cannot acc
ess the hardware'
to 'ready'
05/12/06 10:33:31 nsrd: [Jukebox `L25', operation 35]. Initiated operation `nsrjb -I -v'.
05/12/06 10:34:06 nsrd: /dev/rmt/2cbn Verify label operation in progress
05/12/06 10:34:08 nsrd: /dev/rmt/2cbn Eject operation in progress
pools supported: Default;
05/12/06 10:34:41 nsrd: /dev/rmt/3cbn Verify label operation in progress
05/12/06 10:34:43 nsrd: /dev/rmt/3cbn Eject operation in progress
pools supported: Default;
05/12/06 10:35:40 nsrd: [Jukebox `L25', operation # 35]. Finished with status: succeeded
Andreass1
21 Posts
0
May 18th, 2006 00:00
Thanks,
Andreas
ble1
6 Operator
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56.2K Points
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May 18th, 2006 00:00