Hello Rajesh,

- Check SCSI BUS, cabling, terminator, drive BUS adapter, SAN components (if applicable)
- Power cycle all components/devices for the specific SCSI bus: the jukebox, SAN, machine,..
- Check the firmware and get it updated to the latest version.
- If necessary re-run jbconfig after deleting the jukebox and  devices followed by nsrjb -HEv and nsrjb -Iv to reset and inventory.

Also may be the cause that SCSI id 0 used for jukebox , so you have to change jukebox SCSI id from 0 to 2.

Thanks,

Ahmed Bahaa

It is strongly recommended that before we conclude that hardware is a problem use non NetWorker utilities like sjimm, tar, mc (for HPUX) first and see if they also fail in the same manner.

The root cause of most of these issue is hardware related. Please try the steps i had mentioned before , and if you didnt observer the cause or the fix, Your library hardware vendor have to examine the hardware components.

Thanks,

Ahmed Bahaa

Is any Services which creating this issue ? Like i have seen networker Host agent Service is Stopped and we cant able to Start that service . Is that might be creating this issue.

Rajesh S

Hi Rajesh,

You may also review KB article esg56775 found at link below to see if the fix suggested here is applicable to your issue.

http://solutions.emc.com/emcsolutionview.asp?id=esg56775

Fact: Solaris 8 Fact: NetWorker Server for UNIX 6.1.2

Fact: Overland jukebox with LTO drive Symptom:

Error: 'SJI failure unconditional retryable error'

Symptom: jbconfig failed with error.

Change: New installation Cause: SCSI id 0 used for jukebox

Fix: Change jukebox SCSI id from 0 to 2.

Hello Rajesh,

Did you try the solutions i provided to you ? and does this fixes the problem or not ?

Thanks,

Ahmed Bahaa