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4328
Networker 8.2 console backups failing
Recently upgraded to Networker 8.2.2.3 from v. 8.2.1
Message:
--- Unsuccessful Save Sets ---
* backupserver:NMCASA:/gst_on_backupserver/lgto_gst 69703:savepsm: Ignoring unrecognized option 'a', use '-h' to see usage
* backupserver:NMCASA:/gst_on_backupserver/lgto_gst 69703:savepsm: Ignoring unrecognized option 'a', use '-h' to see usage
* backupserver:NMCASA:/gst_on_backupserver/lgto_gst 24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 3568 Mon Jan 25 08:51:41 2016 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied
* backupserver:NMCASA:/gst_on_backupserver/lgto_gst
backupserver:NMCASA:/gst_on_backupserver/lgto_gst: retried 5 times.
--- Successful Save Sets ---
* backupserver:savefs savefs backupserver: succeeded.
* backupserver:index 86704:save: Successfully established DDCL session for save-set ID '3785762936' (backupserver:index:bb348faa-00000004-45f0a8f6-45f0a8f5-00010000-0a680426).
backupserver: index:backupserver level=full, 90 MB 00:00:12 427 files
* backupserver:index completed savetime=1453729909
* backupserver:index 94694:save: The backup of save set 'index:bb348faa-00000004-45f0a8f6-45f0a8f5-00010000-0a680426' succeeded.
* backupserver:bootstrap 86704:save: Successfully established DDCL session for save-set ID '3768985730' (backupserver:bootstrap).
backupserver: bootstrap level=full, 86 MB 00:00:20 428 files
* backupserver:bootstrap completed savetime=1453729922
* backupserver:bootstrap 94694:save: The backup of save set 'bootstrap' succeeded.
Troubleshooting performed:
Repaired console installation
Reinstalled console and DB, moving from original location in "Program Files (x86)\Legato\Management" to "Program Files\EMC Networker\Management"
Verified SYSTEM has permission to install dirs and DB dir.
Backup also fails from CLI with this output:
C:\>savepsm -I "C:\program files\EMC Networker\management\GST"
24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 940 Mon Jan 25 09:02:23 2016 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied
adeelmehmood
21 Posts
0
January 25th, 2016 21:00
HI,
We faced the same issue and was asked by support to downgrade to 8.2.2.2
After few days , Support told us to upgrade it to 8.2.2.3 and apply an hot fix , which resolved the issue.
DeaconZ28-2015
252 Posts
0
January 25th, 2016 06:00
Correct. I created the client resource using the console setup menu.
DeaconZ28-2015
252 Posts
0
January 25th, 2016 06:00
Both running as SYSTEM in Windows 2008 R2.
ble1
14.3K Posts
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January 25th, 2016 06:00
Wasn't client direct checkmark triggering -a option in the past? Check it's status in client resource and if unchecked, check it.
crazyrov
4 Operator
4 Operator
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1.3K Posts
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January 25th, 2016 06:00
Hmm.. The command used is only savepsm with no switches, correct ?
crazyrov
4 Operator
4 Operator
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1.3K Posts
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January 25th, 2016 06:00
Hi @Wayne,
Please check if the nsrexecd and the gstd are both running under the same user name.
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
Hrvoje, I'm not sure I see the relevance of that, but I have the following configured:
Backup renamed dirs - no
Client direct - Yes
Data Domain / IP - Yes
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
Ok, I will open a case with support. And its on the same server as NW server. Its a minor issue anyway. Thanks!
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
I turned off the DD setting and ran it again. Still get:
24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 5608
Mon Jan 25 10:50:01 2016 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
Correct. I have a separate job that backs up the filesystem, including the client index dirs and bootstrap succeeds as well. It's just not able to access a file it seems (I'm guessing) during the console backup.
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
Ok, so you think the "a" switch may be somehow causing the permission denied?
DeaconZ28-2015
252 Posts
0
January 25th, 2016 07:00
Yes, I found that a few minutes ago.Box was checked before my last attempt and still failed.
ble1
14.3K Posts
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January 25th, 2016 07:00
Check also https://support.emc.com/kb/169427
-a together with -o are returned when backup renamed directories is checked in the client properties
-a is returned when the client direct attribute is disabled on the client properties
-a is returned when the 'Data Domain backup' attribute is selected on the client properties
ble1
14.3K Posts
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January 25th, 2016 07:00
Relevance is that any of these may trigger -a switch which savepsm might not understand according to article. The only way to check it is to test it to see how relevant to your issue it is.
crazyrov
4 Operator
4 Operator
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1.3K Posts
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January 25th, 2016 07:00
And, normal filesystem backups are working without any issues for the NMC server, in this case your backup server ?