Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

xparis

22 Posts

788

March 16th, 2007 02:00

Networker Lotus Module 3.0 and IBM Domino Server 7.0

I have a problem with the full scheduled backup for a Domino Server 7.0 (in a Windows 2003 Enterprise Server R2, using a Legato NetWorker Lotus Module 3.0)... the backup is going well, but at the end of the backup the Domino server crashes, and the backup is not completed...

Anyone have a solution to this issue???

Regards,

Xavi.

ble1

6 Operator

 • 

14.4K Posts

 • 

56.2K Points

March 16th, 2007 03:00

What do you get in Domino log?

xparis

22 Posts

March 16th, 2007 04:00

Hi Hrvoje...

In the Domino log file I can trace this event:

############################################################
### FATAL THREAD 1/4 [nsrnotesv: 3372: 5540]
### FP=0x3cf8dde0, PC=0x004700d8, SP=0x0012ec64
### stkbase=00130000, total stksize=86016, used stksize=5020
### EAX=0x00000000, EBX=0x0012ecb4, ECX=0x0012ecb4, EDX=0x00000000
### ESI=0x0012ec94, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
[ 1] 0x004700d8 nsrnotesv (45544f4e,53,5000000,65746f6e) - SYM FILE OUTDATED!


############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/4 [nsrnotesv: 3372: 5540]
### FP=3cf8dde0, PC=004700d8, SP=0012ec64
### stkbase=00130000, total stksize=86016, used stksize=5020
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################


In other part of the log file, I'll get:

[ 1] 0x004700d8 nsrnotesv (45544f4e,53,5000000,65746f6e) - SYM FILE OUTDATED!
Invalid stack frame detected: Invalid frame pointer (BP): 0

############################################################
### PASS 3 : FATAL THREAD with PARAMETER DATA 1/4 [nsrnotesv: 3372: 5540]
############################################################
[ 1] 0x004700d8 nsrnotesv (45544f4e,53,5000000,65746f6e) - SYM FILE OUTDATED!
Parameter 3:
# 05000000 00010004 02090000 0209021c 0019021c |................|
# 05000010 00020003 000003b0 02090180 021c0000 |................|

Generating core dump for [nsrnotesv: 3372]
Generated core dump file d:\Lotus\Domino\data_mail1\IBM_TECHNICAL_SUPPORT\core.nsrnotesv.W32I_mail1_2007_03_15@17_00_19

<@@ Notes Process Info -> Load Modules for Process: [nsrnotesv: 3372] (Time 17:00:26) @@>

Base Size Module

0x00400000 2478080 D:\Legato\nsr\bin\nsrnotesv.exe
0x7c800000 811008 C:\WINDOWS\system32\ntdll.dll
0x77e20000 1114112 C:\WINDOWS\system32\KERNEL32.dll
0x77d70000 712704 C:\WINDOWS\system32\ADVAPI32.dll
0x77c20000 651264 C:\WINDOWS\system32\RPCRT4.dll
0x71ad0000 94208 C:\WINDOWS\system32\WS2_32.dll
0x77b70000 368640 C:\WINDOWS\system32\msvcrt.dll
0x71ac0000 32768 C:\WINDOWS\system32\WS2HELP.dll
0x77f30000 598016 C:\WINDOWS\system32\USER32.dll
0x77bd0000 294912 C:\WINDOWS\system32\GDI32.dll
0x77590000 1261568 C:\WINDOWS\system32\ole32.dll
0x776d0000 573440 C:\WINDOWS\system32\OLEAUT32.dll
0x76240000 118784 C:\WINDOWS\system32\IMM32.DLL
0x71b10000 360448 C:\WINDOWS\system32\NETAPI32.dll
0x76ca0000 106496 C:\WINDOWS\system32\iphlpapi.dll
0x76b20000 45056 C:\WINDOWS\system32\PSAPI.DLL
0x719f0000 270336 C:\WINDOWS\system32\MSWSOCK.dll
0x76e80000 192512 C:\WINDOWS\system32\DNSAPI.dll
0x76f20000 28672 C:\WINDOWS\System32\winrnr.dll
0x76ec0000 192512 C:\WINDOWS\system32\wldap32.dll
0x76f30000 32768 C:\WINDOWS\system32\rasadhlp.dll
0x6edd0000 364544 C:\WINDOWS\system32\hnetcfg.dll
0x719b0000 32768 C:\WINDOWS\System32\wshtcpip.dll
0x60000000 15372288 C:\Lotus\Domino\nnotes.dll
0x10000000 3227648 C:\Lotus\Domino\nxmlproc.dll
0x7c3a0000 503808 C:\Lotus\Domino\MSVCP71.dll
0x7c340000 352256 C:\Lotus\Domino\MSVCR71.dll
0x62b50000 364544 C:\Lotus\Domino\js32.dll
0x62c50000 1011712 C:\Lotus\Domino\NLSCCSTR.DLL
0x76680000 36864 C:\WINDOWS\System32\SHFOLDER.dll
0x76260000 307200 C:\WINDOWS\system32\comdlg32.dll
0x77450000 618496 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.2778_x-ww_497C098C\COMCTL32.dll
0x7c8d0000 8445952 C:\WINDOWS\system32\shell32.dll
0x77cd0000 335872 C:\WINDOWS\system32\SHLWAPI.dll
0x63460000 24576 C:\Lotus\Domino\ndgts.dll
0x77340000 1060864 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.2778_x-ww_A8F04F11\Comctl32.dll
0x62dd0000 1028096 C:\Lotus\Domino\NSTRINGS.DLL
0x62fb0000 24576 C:\Lotus\Domino\namhook.DLL
0x0ffa0000 376832 C:\Lotus\Domino\nMcAfeeEm.DLL
0x39ce0000 139264 C:\Lotus\Domino\nnem.dll

<@@ Notes Process Info -> Call Stack for Process: [nsrnotesv: 3372] (Time 17:00:26) @@>

############################################################
### thread 1/4: [nsrnotesv: 3372: 5540]
### FP=0012d298, PC=7c82ed54, SP=0012d228
### stkbase=00130000, total stksize=86016, used stksize=11736
############################################################
@[ 1] 0x7c82ed54 ntdll.KiFastSystemCallRet+0 (2b0,493e0,0,12d71c)
@[ 2] 0x77e4ba42 KERNEL32.WaitForSingleObjectEx+34 (2b0,493e0,12d934,1)
@[ 3] 0x60190f67 nnotes._OSRunExternalScript@4+1111 (12d934)
@[ 4] 0x60191b14 nnotes._FRTerminateWindowsResources+980 (1,0,0,12e890)
@[ 5] 0x60191ec8 nnotes._OSFaultCleanupExt@20+872 (be4a34,0,0,0,0)
@[ 6] 0x60191f28 nnotes._OSFaultCleanup@12+24 (0,0,0)
@[ 7] 0x6019d962 nnotes._OSNTUnhandledExceptionFilter@4+178 (12e890)
[ 8] 0x0ffd21a2 nMcAfeeEm+205218 (12e890,0,0,0) - SYM FILE OUTDATED!
[ 9] 0x004bb5d1 nsrnotesv+767441 (0,12e890,4b2b7d,12e898) - SYM FILE OUTDATED!
[10] 0x004b1b09 nsrnotesv+727817 (0,0,7ffd5000,8cf614d0) - SYM FILE OUTDATED!
@[11] 0x77e323e5 KERNEL32.IsProcessorFeaturePresent+182 (4b1972,0,78746341,20)

############################################################
### thread 2/4: [nsrnotesv: 3372: 5348]
### FP=009bfef8, PC=7c82ed54, SP=009bfe50
### stkbase=009c0000, total stksize=8192, used stksize=432
############################################################
@[ 1] 0x7c82ed54 ntdll.KiFastSystemCallRet+0 (3,9bff48,0,ffffffff)
@[ 2] 0x77e4109d KERNEL32.WaitForMultipleObjects+64 (3,9bff48,0,ffffffff)
[ 3] 0x004960e0 nsrnotesv+614624 (700072,63,30005,80106) - SYM FILE OUTDATED!
Invalid stack frame detected: Invalid frame pointer (BP): 1460d8

############################################################
### thread 3/4: [nsrnotesv: 3372: 5060]
### FP=39ccff54, PC=7c82ed54, SP=39ccfeac
### stkbase=39cd0000, total stksize=4096, used stksize=340
############################################################
@[ 1] 0x7c82ed54 ntdll.KiFastSystemCallRet+0 (2,39ccff94,0,ffffffff)
@[ 2] 0x77e4109d KERNEL32.WaitForMultipleObjects+64 (2,39ccff94,0,ffffffff)
[ 3] 0x00404e98 nsrnotesv+20120 (404e30,3eef98,0,0) - SYM FILE OUTDATED!
Invalid stack frame detected: Return address invalid: NULL

############################################################
### thread 4/4: [nsrnotesv: 3372: 3068]
### FP=3d81fff4, PC=7c822584, SP=3d81ffcc
### stkbase=3d820000, total stksize=16384, used stksize=52
############################################################
@[ 1] 0x7c822584 ntdll.DbgBreakPoint+1 (0,0,0,0)
Invalid stack frame detected: Return address invalid: NULL

Regards,

Xavi.

ble1

6 Operator

 • 

14.4K Posts

 • 

56.2K Points

March 16th, 2007 05:00

It looks as some memory address or instruction caused panic. In past Domino did require some patches for issues similar to this one so I would suggest first to have IBM call opened and supply them code (d:\Lotus\Domino\data_mail1\IBM_TECHNICAL_SUPPORT\core.nsrnotesv.W32I_mail1_2007_03_15@17_00_19).

After their analysis and if they say this is nsrnotessv fault only have that all along with IBM analysis opened at EMC.

Was this post helpful?

View All

No Events found!

Top