Networker / Powersnap

You don't have 64bit library installed. You should read carefully installation guide

I have always the same error.

In symapi log, I haven't any message on action ask by powernsap.

When installing SE (symcli) you will see that default is N for 64 bit libraries (at least that was what was getting for HPUX so I guess same goes for Solaris) so it's easy to make a mistake. When you get this error you should also see error in symapi log asking for missing libraries.

Are you sure you installed 64 bit libraries on both proxy and application host? What symcli do you use on those hosts? Can you check if you have libstormap64.sl and libstorctrl64.sl on system (I hope those are used too on Solaris)? If you are running 6.0.3, I would suggest to upgrade to 6.2.1 or 6.3.2 (even 6.0.3 is supported we could not make it work nicely).

They seem to be there with fresh timestamp so I guess they should be used too then. I'm not sure how is with Solaris (I suspect same as with HPUX), but in HPUX world SymCLI is 32bit, but it comes with 64bit libraries on top. I guess same is here. The only thing missing now could be, if you still get the same error, is that lib path was not updated. You will either need to set LD_LIBRARY_PATH or use crle command (which I prefer more).

here is the directory of lib :

How I can determine if we use lib 32 bit or 64 bit?

I guess libxxx64 is 64 bit library and libxxx is 32-bit library.

We are in version 6.3.1.


fxxbkpr1:/usr/symcli/shlib # ls -al
total 146454
dr-xr-xr-x 2 root root 1536 Mar 30 11:27 .
dr-xr-xr-x 11 root root 512 Mar 30 11:27 ..
-r-xr-xr-x 1 root root 298732 Mar 30 11:27 libclarevtdmt.so
-r-xr-xr-x 1 root root 2056364 Mar 30 11:27 libemc_crypto.so.0.9.7
-r-xr-xr-x 1 root root 2449920 Mar 30 11:27 libemc_crypto64.so.0.9.7
-r-xr-xr-x 1 root root 310776 Mar 30 11:27 libemc_ssl.so.0.9.7
-r-xr-xr-x 1 root root 367352 Mar 30 11:27 libemc_ssl64.so.0.9.7
-r-xr-xr-x 1 root root 66072 Mar 30 11:27 liboslevtd64mt.so
-r-xr-xr-x 1 root root 53668 Mar 30 11:27 liboslevtdmt.so
-r-xr-xr-x 1 root root 659248 Mar 30 11:27 libpegclient.so
-r-xr-xr-x 1 root root 4270224 Mar 30 11:27 libpegcommon.so
-r-xr-xr-x 1 root root 345348 Mar 30 11:27 libpegexportclient.so
-r-xr-xr-x 1 root root 251216 Mar 30 11:27 libpegexportserver.so
-r-xr-xr-x 1 root root 285156 Mar 30 11:27 libpeglistener.so
-r-xr-xr-x 1 root root 272836 Mar 30 11:27 libpegslp_client.so
-r-xr-xr-x 1 root root 435712 Mar 30 11:27 libsnmpevtd64mt.so
-r-xr-xr-x 1 root root 312772 Mar 30 11:27 libsnmpevtdmt.so
-r-xr-xr-x 1 root root 1288984 Mar 30 11:27 libstorapi64mt.so
-r-xr-xr-x 1 root root 640456 Mar 30 11:27 libstorapimt.so
-r-xr-xr-x 1 root root 5421704 Mar 30 11:27 libstorbase64mt.so
-r-xr-xr-x 1 root root 4177804 Mar 30 11:27 libstorbasemt.so
-r-xr-xr-x 1 root root 6077000 Mar 30 11:27 libstorcore64mt.so
-r-xr-xr-x 1 root root 4186920 Mar 30 11:27 libstorcoremt.so
-r-xr-xr-x 1 root root 7696616 Mar 30 11:27 libstorctrl64mt.so
-r-xr-xr-x 1 root root 5844420 Mar 30 11:27 libstorctrlmt.so
-r-xr-xr-x 1 root root 565028 Mar 30 11:27 libstorfilcimmt.so
-r-xr-xr-x 1 root root 2421312 Mar 30 11:27 libstormap64mt.so
-r-xr-xr-x 1 root root 1761740 Mar 30 11:27 libstormapmt.so
-r-xr-xr-x 1 root root 492824 Mar 30 11:27 libstorpds64mt.so
-r-xr-xr-x 1 root root 426816 Mar 30 11:27 libstorpdsmt.so
-r-xr-xr-x 1 root root 7173568 Mar 30 11:27 libstorsil64mt.so
-r-xr-xr-x 1 root root 5005628 Mar 30 11:27 libstorsilcimmt.so
-r-xr-xr-x 1 root root 6302224 Mar 30 11:27 libstorsilmt.so
-r-xr-xr-x 1 root root 1417056 Mar 30 11:27 libsymapi64mt.so
-r-xr-xr-x 1 root root 793892 Mar 30 11:27 libsymapimt.so
-r-xr-xr-x 1 root root 138456 Mar 30 11:27 libsymevtd64mt.so
-r-xr-xr-x 1 root root 97652 Mar 30 11:27 libsymevtdmt.so
-r-xr-xr-x 1 root root 124656 Mar 30 11:27 libsymlvm64mt.so
-r-xr-xr-x 1 root root 74856 Mar 30 11:27 libsymlvmmt.so

I installes Powersnap in 32 bit to see if i have the same problem.
In the installation guide it's written if we have powersnap in 64 bit then we have to install symapi in 32 bit and if we have powersnap in 32 bit we have to install symap in 32 bit.

The problem is exactly the same.

Then I really think we are in 64 bit with symapi because we write Y (for 64 bit by default) in the installation script.

I think the problem is elsewhere.

Set NSR_PS_DEBUG_LEVEL=9 on appl information and try again and post all available logs from proxy and application (including symapi log).

For Solaris 10 you should use everything as 64 bit. The message itself is clear - do you have any messages on proxy host? Also, are you sure there is nothing in symapi log?

symapi log :
----------------
04/02/2007 14:45:38.477 25145 1 EMC:SYMMIR SymDgBcvControl() dg: fhfpr1_dg, ldev: , SymID: 000290101141, symdev: , bcvdev: , flags: (Emulation),
04/02/2007 14:45:38.487 25145 STARTING a BCV 'SPLIT' operation for 64 [SRC-TGT] Pairs:
04/02/2007 14:45:38.591 25145 SymmID 000290101141:[ 02E7-0487 02E8-0488 02E9-0489 02EA-048A 02EB-048B 02EC-048C 02ED-048D 02EE-048E 02EF-048F 02F0-0490 02F1-0491 02F2-0492 02F3-0493 02F4-0494 02F5-0495 02F6-0496 02F7-0497 02F8-0498 02F9-0499 02FA-049A
04/02/2007 14:45:38.603 25145 02FB-049B 02FC-049C 02FD-049D 02FE-049E 02FF-049F 0300-04A0 0301-04A1 0302-04A2 0303-04A3 0304-04A4 0305-04A5 0306-04A6 0307-04A7 0308-04A8 0309-04A9 030A-04AA 030B-04AB 030C-04AC 030D-04AD 030E-04AE
04/02/2007 14:45:38.619 25145 030F-04AF 0310-04B0 0311-04B1 0312-04B2 0313-04B3 0314-04B4 0315-04B5 0316-04B6 0317-04B7 0318-04B8 0319-04B9 031A-04BA 0747-05A3 0748-05A4 0749-05A5 074A-05A6 074B-05A7 074C-05A8 074D-05A9 074E-05AA
04/02/2007 14:45:38.631 25145 074F-05AB 0750-05AC 0751-05AD 0752-05AE ]
04/02/2007 14:45:40.114 25145 The BCV 'SPLIT' operation SUCCEEDED.
04/02/2007 14:45:57.927 25208 1 EMC:SYMMIR SymDgBcvControl() dg: fhfpr1_dg, ldev: , SymID: 000290101141, symdev: , bcvdev: , flags: (ParallelEstablish) (Emulation),
04/02/2007 14:45:57.927 25208 STARTING a BCV 'INCREMENTAL_ESTABLISH' operation for 64 [SRC-TGT] Pairs:
04/02/2007 14:45:57.990 25208 SymmID 000290101141:[ 02E7-0487 02E8-0488 02E9-0489 02EA-048A 02EB-048B 02EC-048C 02ED-048D 02EE-048E 02EF-048F 02F0-0490 02F1-0491 02F2-0492 02F3-0493 02F4-0494 02F5-0495 02F6-0496 02F7-0497 02F8-0498 02F9-0499 02FA-049A
04/02/2007 14:45:58.004 25208 02FB-049B 02FC-049C 02FD-049D 02FE-049E 02FF-049F 0300-04A0 0301-04A1 0302-04A2 0303-04A3 0304-04A4 0305-04A5 0306-04A6 0307-04A7 0308-04A8 0309-04A9 030A-04AA 030B-04AB 030C-04AC 030D-04AD 030E-04AE
04/02/2007 14:45:58.020 25208 030F-04AF 0310-04B0 0311-04B1 0312-04B2 0313-04B3 0314-04B4 0315-04B5 0316-04B6 0317-04B7 0318-04B8 0319-04B9 031A-04BA 0747-05A3 0748-05A4 0749-05A5 074A-05A6 074B-05A7 074C-05A8 074D-05A9 074E-05AA
04/02/2007 14:45:58.036 25208 074F-05AB 0750-05AC 0751-05AD 0752-05AE ]
04/02/2007 14:46:21.047 25208 The BCV 'INCREMENTAL_ESTABLISH' operation SUCCEEDED.


brc log on production host :
---------------------------------------
LOG BrcSession.cpp 133:Start to record message
BrcSession.cpp 134 04/02/07 15:49:44 1:

************************ BrcSession::init ************************
LOG BrcSession.cpp 135:message ID 1175521784
MY_NSR_CONNECTING_DIRS_VAR: Yes;
NSR_BACKUP_LEVEL: full;
NSR_CLIENT: fhxglpr1;
NSR_CLIENT_OS_NAME: solaris;
NSR_DATA_MOVER: fxxbkpr1;
NSR_GROUP: PRBDFS_FHFPR1_H_CLONE;
NSR_IMAGE_SAVE: NO;
NSR_PS_DEBUG_ID: 1175521784;
NSR_PS_DEBUG_LEVEL: 9;
NSR_SERVER: fxxbkpr1;
NSR_SNAP_TYPE: symm-dmx;
optype: pit;
pit_backup_pool: TestPSNAP;
pit_recycle_interval: 86400;
snap_sessionid: 1175521783;
SYMCLI_CLONE_EMULATION: ENABLED;
SYMM_PROVIDER_DB: /usr/emc/API/symapi/db/symapi_db.bin;
SYMM_SNAP_POOL: /nsr/res/symmFHXGLPR1.res;
SYMM_SNAP_TECH: BCV;
BrcSession.cpp 603 04/02/07 15:49:44 1:ENTERING function BrcSession::process_sc_vendor_list
BrcSession.cpp 607 04/02/07 15:49:44 1:Using NSR_SNAP_TYPE as input symm-dmx
04/02/07 15:49:44 nsrpsd:
Entering function ps_fetch_ss_provider_listBrcSession.cpp 624 04/02/07 15:49:44 1:Installed number of vendors :1
04/02/07 15:49:44 nsrpsd:
Entering function ps_fetch_ss_provider_list04/02/07 15:49:44 nsrpsd: Debug level set to = 9
SnapCopyService.cpp 82 04/02/07 15:49:44 1:Initializing SnapCopy Service

StorageStackService.cpp 162 04/02/07 15:49:44 1:StorageStackService::init(): FLIB flag is NOT set
StorageStackService.cpp 188 04/02/07 15:49:44 1:StorageStackService::init(): SymmAPI will be used
SnapCopyService.cpp 109 04/02/07 15:49:44 1:vendor list

SnapCopyService.cpp 138 04/02/07 15:49:44 1:vendor : symm-dmx

LOG SSServiceProvider.cpp 301:USING vendor = symm-dmx
LOG SymmStorageSubsystem.cpp 52:Entering SymmStorageSubsystem::init
LOG SymApiInterface.2.cpp 262:Entering sym_init_symapi
LOG SymApiInterface.2.cpp 287:sym_init_symapi : LibSymApiVersion returned error 1
LOG SymApiInterface.2.cpp 198:SymApiInterface::init() failure
LOG SymmStorageSubsystem.cpp 114:Leaving SymmStorageSubsystem::init
LOG SnapCopyService.cpp 143:Snap Provider Error : sym_init_symapi : LibSymApiVersion returned error 1
BrcSession.cpp 185 04/02/07 15:49:44 1:NOT Setting detailed debug log
LOG BrcApi.cpp 347:brc_session created
04/02/07 15:49:44 nsrpsd: start_pbcs_session(): env list:
MY_NSR_CONNECTING_DIRS_VAR: Yes;
NSR_BACKUP_LEVEL: full;
NSR_CLIENT: fhxglpr1;
NSR_CLIENT_OS_NAME: solaris;
NSR_DATA_MOVER: fxxbkpr1;
NSR_GROUP: PRBDFS_FHFPR1_H_CLONE;
NSR_IMAGE_SAVE: NO;
NSR_PS_DEBUG_LEVEL: 9;
NSR_SERVER: fxxbkpr1;
NSR_SNAP_TYPE: symm-dmx;
optype: pit;
pit_backup_pool: TestPSNAP;
pit_recycle_interval: 86400;
snap_sessionid: 1175521783;
SYMCLI_CLONE_EMULATION: ENABLED;
SYMM_PROVIDER_DB: /usr/emc/API/symapi/db/symapi_db.bin;
SYMM_SNAP_POOL: /nsr/res/symmFHXGLPR1.res;
SYMM_SNAP_TECH: BCV;
04/02/07 15:49:44 nsrpsd: agent pbcsd started:pid = 26833
04/02/07 15:49:44 nsrpsd: transport = tcp, fd = 5 xid = 1175816821
04/02/07 15:49:44 nsrpsd: svcpbcs_inquiry_1(): ENTRY
LOG BrcApi.cpp 447:pb_inquiry
BrcSession.cpp 296 04/02/07 15:49:44 1:

************************ BrcSession::inquiry ************************
LOG SnapCopyService.cpp 393:No SCM Installed or Shared Library Missing
LOG BrcSession.cpp 365:Failed to get object type info
04/02/07 15:49:44 nsrpsd: svcpbcs_inquiry_1(): ENTRY
LOG BrcApi.cpp 447:pb_inquiry
BrcSession.cpp 296 04/02/07 15:49:44 1:

************************ BrcSession::inquiry ************************
LOG SnapCopyService.cpp 393:No SCM Installed or Shared Library Missing
LOG BrcSession.cpp 365:Failed to get object type info
04/02/07 15:49:44 nsrpsd: svcpbcs_inquiry_1(): ENTRY
LOG BrcApi.cpp 447:pb_inquiry
BrcSession.cpp 296 04/02/07 15:49:44 1:

************************ BrcSession::inquiry ************************
LOG SnapCopyService.cpp 393:No SCM Installed or Shared Library Missing
LOG BrcSession.cpp 365:Failed to get object type info
04/02/07 15:49:44 nsrpsd: svcpbcs_inquiry_1(): ENTRY
LOG BrcApi.cpp 447:pb_inquiry
BrcSession.cpp 296 04/02/07 15:49:44 1:

************************ BrcSession::inquiry ************************
LOG SnapCopyService.cpp 393:No SCM Installed or Shared Library Missing
LOG BrcSession.cpp 365:Failed to get object type info
04/02/07 15:49:44 nsrpsd: svcpbcs_end_1(): ENTRY
LOG BrcApi.cpp 383:pb_end
BrcSession.cpp 218 04/02/07 15:49:44 1:

************************ BrcSession:end ************************
SnapCopyService.cpp 197 04/02/07 15:49:44 1:SnapCopy Service end

SnapCopyService.cpp 201 04/02/07 15:49:44 1:CopySetList size = 0

StorageStack.cpp 417 04/02/07 15:49:44 1:Printing Stack

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 0

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 1

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 2

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 3

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 4

StorageStack.cpp 421 04/02/07 15:49:44 1:Level = 5

04/02/07 15:49:44 nsrpsd: end_agent_session(): ENTRY
04/02/07 15:49:44 nsrpsd: end_agent_session(): ENTRY
04/02/07 15:49:44 nsrpsd: nsrpbcsd main agent : returning ...

Yes I installed all in 64 bit.
It was just to test powersnap and symapi in 32 bit. just to see if I have the same message.

I am sure I have nothing in symapi log.
When I run a symapi command like symmir or symdg, I can see it in symapi log.
But when I run powersnap I have nothing.

I found why symapi didn't work.

In fact on the project, there is one people dedicated to install and configure all the thing around EMC box.
Then he didn't install the option ¿Install Single-Threaded Symapi Shared Libraries".

I install again symapi and now symapi is working.

I have an another problem.

I search a little bit and after I will ask you for help.

Logs never lie

Yes bu sometimes we have to guess a little bit.

Now I have an another problem.
The message is the following :

04/03/2007 14:26:16.286 10472 1 Legato:Networker SymDataFileIdentify caller is not licensed

I don't understand well.
Normally I have all the license.

Do you have an idea?