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January 20th, 2012 07:00
nsrpush 7.6.2 -> 7.6.3 fails
I am trying to update my clients' software from 7.6.2 to 7.6.3, but it keeps failing at the end. I cannot find the reason for the fail on any machine. What you you suggest? I've attached a log of one of the runs, if that's any help. Each of them errors the same way. All the machines are running Windows XP SP3 and are patched up to date.
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Jon
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ble1
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January 20th, 2012 08:00
I'm not 100% sure if nsrpush works with XP (never tried it). But it says in log as upgrade was done and then it fails. So, when you check XP box where it failed, do you see new binaries? If yes, do you see services started? If not, do you see still old binaries or system is left with no NW binaries at all (meaning software package has been uninstalled only).
JonP3
11 Posts
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January 24th, 2012 08:00
(Sorry for the delay.) Sadly, the Networker client on that machine is
still 7.6.2 (it should be 7.6.3). I don't know whether the update took
place, failed, and rolled back to 7.6.2, or whether nsrpush thinks that
it did the update.
--
Jonathan M. Prigot
Brigham and Women's Hospital
coganb
736 Posts
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January 25th, 2012 02:00
Hi Jon,
You should check the nsrcpd.raw on the server which will tell you the status of this update. If it's failing and you can't figure out why, often it is helpful to get extra debug information from nsrcpd. Once you have started the wizard, you will see that nsrcpd process has started on the NetWorker server. Get the process id of this process and type
dbgcommand -p [pid of nsrcpd] DEBUG=7
This will put extra debug information in the nsrcpd.raw file which will help you figure out why this isn't working.
-Bobby