Probe job had unrecoverable failure(s)

Question

Hello,

On some client-PCs (most notebooks) I am not able to start backups and scheduled backups from the Networker server (V 7.4.1). From client-side backups work.

On the networker Server I get the following messages:

"savegrp: rtww033:D:\ save was never started * Probe job had unrecoverable failure(s)" and "probe unexpectedly exited".

We have tried different Networker client versions and different users with "Admin" rights.

I am looking forward to your replies.

Kind regards, sahjan

benzino1 · Answer

Could you please provide the output from:savegrp -p -vvv -c notebook_client_name -l full group_attached_to_client

IKP1 · Answer

Hi,Just a quick question, you say these PCs are mostly notebooks; what OS are they running. If it is Windows XP SP2 or newer then look to the MS Windows Firewall being enabled and stopping communications.HtHIKP

sahemc · Answer

Hello to all,The clients are running Windows XP with SP2 or SP3. The firewall is configured to use Networker. We also disabled the firewall with the same results.I am goint to try the mentioned commands next week, when the notebooks are online again.Kind regards,sahjan

smora1 · Answer

That is the typical network resolution problem between NW Server & Clients. Check the resolution by ping or nslookup and run a rpcinfo in both directions in order to see if there is communication among processes.

DeaconZ28-2015 · Answer

Are your laptops getting IP from DHCP?Networker may not be getting correct DNS resolution for the clients if the IP is changing.

sahemc · Answer

No, we are using fixed IP. Name resolution is OK. Backups started on the clients are working. I am going to do further tests on Monday.Kind regards,sahjan

sahemc · Answer

Hi,Here is the output from rpcinfo. RZJS016 is the Server, RTWW033 is the Client:C:\>rpcinfo -p rzjs016 program vers proto port 100000 2 tcp 7938 100000 2 udp 7938 390436 1 tcp 8335 390435 1 tcp 9514 390113 1 tcp 7937 390402 1 tcp 9001 390103 2 tcp 9467 390109 2 tcp 9467 390110 1 tcp 9467 390120 1 tcp 9467 390109 2 udp 8929 390105 5 tcp 9858 390105 6 tcp 9858 390107 5 tcp 9509 390107 6 tcp 9509 390104 105 tcp 8107 390104 205 tcp 9025 390104 305 tcp 8547 390104 405 tcp 9076 390104 505 tcp 8373 390104 705 tcp 8966 390430 1 tcp 9913 390429 201 tcp 9275 390429 101 tcp 9409 390433 1 tcp 8207 390104 805 tcp 8400 390104 905 tcp 8536 program vers proto port 100000 2 tcp 7938 100000 2 udp 7938 390436 1 tcp 8335 390435 1 tcp 9514 390113 1 tcp 7937 390402 1 tcp 9001 390103 2 tcp 9467 390109 2 tcp 9467 390110 1 tcp 9467 390120 1 tcp 9467 390109 2 udp 8929 390105 5 tcp 9858 390105 6 tcp 9858 390107 5 tcp 9509 390107 6 tcp 9509 390104 105 tcp 8107 390104 205 tcp 9025 390104 305 tcp 8547 390104 405 tcp 9076 390104 505 tcp 8373 390104 705 tcp 8966 390430 1 tcp 9913 390429 201 tcp 9275 390429 101 tcp 9409 390433 1 tcp 8207 390104 805 tcp 8400 390104 905 tcp 8536C:\Documents and Settings\Administrator.JR1>rpcinfo -p rtww033 program vers proto port 100000 2 tcp 7938 100000 2 udp 7938 390436 1 tcp 9422 390435 1 tcp 8139 390113 1 tcp 7937 program vers proto port 100000 2 tcp 7938 100000 2 udp 7938 390436 1 tcp 9422 390435 1 tcp 8139 390113 1 tcp 7937

sahemc · Answer

Hello,Here is the output:C:\Documents and Settings\Administrator.JR1>savegrp -p -vvv -c rtww033 -l full Client_RTG_Wien_einzeln32451:savegrp: rtww033:C:\Dokumente und Einstellungen\woi level=full32451:savegrp: rtww033:D:\ level=full7236:savegrp: Group will not limit job parallelism32493:savegrp: rtww033:probe startedsavefs -s rzjs016.jr1.local -c rtww033 -g Client_RTG_Wien_einzeln -p -l full -R -v -F 'C:\Dokumente und Einstellungen\woi' 'D:\'7336:savegrp: Log file D:
sr	mp\gClient_000001 is empty.7340:savegrp: rtww033:probe unexpectedly exited.7076:savegrp: --- Probe Summary ---rtww033:Probe level=full, dn=-1, mx=0, vers=pools, p=1rtww033:Probe level=full, pool=Default, save as of 04.08.2008 13:24:40rtww033:C:\Dokumente und Einstellungen\woi level=full, dn=-1, mx=0, vers=pools, p=1rtww033:C:\Dokumente und Einstellungen\woi level=full, pool=Default, save as of 04.08.2008 13:24:40rtww033:D:\ level=full, dn=-1, mx=0, vers=pools, p=1rtww033:D:\ level=full, pool=Default, save as of 04.08.2008 13:24:40rtww033:index level=full, dn=-1, mx=0, vers=pools, p=1rtww033:index level=full, pool=Default, save as of 04.08.2008 13:24:40

sahemc · Answer

Sorry, doesn´t work.

aismaili · Answer

Try commenting out all the host names in the res/servers file on the client and restart nsrexecd on the client. try running your backup again.

PeterBen · Answer

anynone with a possible solution to this? i get these errors on some servers too. most of them are ISA servers and even if the ISA services are stopped it fails with the same error. On a citrix server i get this error too.

ble1 · Answer

When probe fails this can be for number or reasons and you need to do few more tests to see really what is failing in your specific case.

Hari5 · Answer

Agree that probe fails can be due to a number of reasons. The explanation of this error is that handshake between the NW daemons on the client and the server is not occuring. The most common reasons I have found to be causing this are;

1. Name resolution from client to server and server to client. I would recommend that the ip addresses and the fqdn be hardcoded into the host file on both ends. Remember that reverse lookup is also required.

2. Some sort of firewall is blocking the traffic. This could be windows firewall or a anti-virus related firewall on the client. It could also be a external firewall between the client and the server.

I had a similar problem recently where reinstalling networker on the client fixed my problem. You might want to try that.

NetWorker

Probe job had unrecoverable failure(s)

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