Mark,

There has been a forum post which I think is relevant to your issue, I would also try search on Support EMC as the search engine/index used may give you a hit - they have been some issues with Powerlink which we are working internally to resolve. Going forward it would be best to start using this as Powerlink will be withdrawn soon.

Here is a copy of the solution which was used previously: -

• Hi,

From the client machine, run the following command :

save -D9 -vvv -s nw_server -b Poolname DISASTER_RECOVERY:\ > drsave.log 2>&1

Where:

nw_server = hostname of your NetWorker server

Pool = Pool you want to send the data. It is case sensitive and must be enclosed between "quotes" if it contain any spaces.

1. Open the drsave.log and go to the last 10 to 15 lines

2. You will see a similar error as GetVolumeMountPoint failed for some directorypath – 2

3. Now get the diskshadow output for that client

4. Search for the directory path in that output

You will get something like this : File List: Path = p:\usr\sap\piu\scs02\exe, Filespec = sapstartsrv.exe

5. Now in the registry entry add the entry directorypath\filename

6. Restart the client machine

Thanks

• This is the error from the drsave.log

VSS .. GetVolumeMountPoint failed for p:\usr\sap\piu\scs02\exe – 2

And the only file that is failing from disk shadow output

File List: Path = p:\usr\sap\piu\scs02\exe, Filespec = sapstartsrv.exe

To resolve this error you need to create a registry entry to exclude this file from this node’s backup.

1. 1. Click Start, type regedit in the Search programs and files box, and then press ENTER. If you are prompted for an administrator password, type the password. If you are prompted for confirmation, provide confirmation.

2. 2. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemWriter

Note If this registry subkey does not exist, please create it manually.

3. 3. On the Edit menu, point to New, and then click Multi-String Value.

4. 4. Type ExcludedBinaryPaths, and then press ENTER. Note

5. 5. Right-click ExcludedBinaryPaths, and then click Modify.

6. 6. In the Value data box, type all binary paths that should be excluded from the system state backup operation, and then click OK.

Note The binary paths should be absolute paths. They should not include environment variables (such as %windir%) and should not be enclosed in double or single quotation marks.

7. 7. Exit Registry Editor.

You must provide all system state binaries that are on the unavailable drive. You must provide the full path to the binary,

such as, p:\usr\sap\piu\scs02\exe\sapstartsrv.exe

NB: Please note the drives are case sensitive and no spaces anywhere. The client will need a reboot to kick in the registry entries.

Hope this helps,

Regards

Bill Mason