Unable to connect to server Networker 7.4sp5

Question

We have an admin that is trying to Clone some saved sets for off-site storage.

When she selects the "source saved sets to clone" - she gets the "Error" Unable to connect to server

The Target Clone Media Pool is selected.

Any thoughts on where to start or suggestions?

Please advise.

Thanks.

-John

ble1 · Answer

I doubt he will get more meaningful messages from the GUI. Let the admin use CLI and see what additional error messages can be obtained (including daemon log).

Bebo2k · Answer

Hi John,

Hard to say without more info as mentioned by Crvelin, But my first reaction at that time will to check the communication between the client and backup server.

Try to do the following from the backup server to the networker client ( using short name and FQDN name):

check hosts-file if you can find the client
ping
nslookup
rpcinfo -p

If this all works, try to do the following from the client to the backup server ( using short name and FQDN name):

check hosts-file if you can find the backup server
check server file under the nsr directory if the backup server is added there
ping
nslookup
rpcinfo -p

Make sure that all these tests has been checked using the shotrname and the FQDN name. Also make sure that the firewall ports ( if exits ) are opened.

These checks should give you a clue if it is connectivity or communication issue. Otherwise please try the cloning via command prompt in verbose mode which may gives you more information and messages.

Hope this helps you. Waiting your updates.

Thanks,

Ahmed Bahaa

John Leonard · Answer

Thanks for getting back to me.

They backup server is where the Networker Backup software is installed.

I was able to get the rpcinfo - that was it - is it the daemon.raw file that you are looking for - it does have a FW on - but this has been working - not sure what else to try.

Where am I gonig to find the other files?

This is the same from both the fqdn and host name

program vers proto port

100000 2 tcp 7938

100000 2 udp 7938

390436 1 tcp 8762

390435 1 tcp 9204

390113 1 tcp 7937

390402 1 tcp 9001

390115 1 tcp 9722

390103 2 tcp 9421

390109 2 tcp 9421

390110 1 tcp 9421

390120 1 tcp 9421

390109 2 udp 9434

390105 5 tcp 8653

390105 6 tcp 8653

390107 5 tcp 8880

390107 6 tcp 8880

390433 1 tcp 8922

390104 105 tcp 9776

390104 205 tcp 8802

390104 305 tcp 9868

390104 405 tcp 8697

390430 1 tcp 8352

390429 101 tcp 8468

390104 505 tcp 8515

390104 605 tcp 9562

390104 705 tcp 9129

390104 805 tcp 8588

390104 905 tcp 8430