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VP1

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18 years ago

V

VP1

1 Rookie

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58 Posts

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10684

April 12th, 2008 16:00

Unable to Launch NetWorker Management Console

Guys, any idea/suggestions?

After I enter my login credentials, I am getting this:
"Unable to connect to database"
OK
Internal error: could not get database handle
OK
Unable to launch NetWorker Management Console
OK/Details
-----------------------------------------------------------------------------------------------------
Details:
An error occurred while launching/running the application.
Title: NetWorker Management Console
Vendor: EMC Corporation
Category: Unexpected Error

Unexpected exception: java.lang.NullPointerException
NetWorker Ver. 7.4 - Trying to access console from Win2K3 server.
-----------------------------------------------------------------------------------------------------
Thanks in advance
  • B

    ble1

    6 Operator

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    14354 Posts

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    Posted April 13th, 2008 01:00

    Make sure java 1.6 is not installed. If not, restart gstd service.
  • I

    IKP1

    198 Posts

    3874

    1

    Posted April 13th, 2008 03:00

    Hi,

    Check that you don't have any proxy settings that would stop the connection. I have seen on a number of sites in the past 3 months that proxy settings have stopped access to the NMC. Try diasbling the settings and re-connecting.


    IKP
  • F

    fizelsche

    37 Posts

    3874

    1

    Posted April 18th, 2008 00:00

    Hi,

    you should not have Java 1.6 enabled.
    you should look that you exclude the NMC Console Server in the Proxy settings for Firefox, Internet Explorer.....
    you should call the Networkteam if they made a proxy.pac file and they should exlude your NMC server in that file to be resolved over the Internet.......

    So that's it, but you should also check if the gstd service is running on the NMC Server...



    Bye Jens
  • B

    ble1

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    Posted April 18th, 2008 06:00

    1.6 is supported with 7.4SP2 (even I didn't have luck with x64).
  • V

    vietdh

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    Posted September 8th, 2008 19:00

    i think service gstd stop. you can testing via telnet to networker server port 9000 if it not reply --> networker server down.
    i think you can restart the server.
  • B

    Biku1

    42 Posts

    3874

    1

    Posted September 9th, 2008 09:00

    Hi VP,

    The reason of this error is that '' NMC is not able to contact to its database"
    For this you can check the following things:

    1)There is ''gstdb'' (Datbase) in the management folder -Check that the folder is fine on the server .
    2)Check that the EMC Gst service is running properly on the server .You can also restart that.
    3) Check that only the Correct Java version is installed or enabled on the server .If there is two three versions of Java is installed and enabled then also it can create problems.

    Hope these will work
    Goodluck

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