VBA not visible in webclient (vSphere 6)

Question

Hi, I've deployed a VBA and it is not visible in the webclient. I know there are some known issues around this but I've tried some workarounds and I'm still not able to get the extension visible. Here is what I have and what I tried... NetWorker 8.2.2.4 (latest) VBA 1.1.2.8 (latest) vCenter 6u1b Deployent in itself went ok, registration with Networker, vCenter, no strange errors from ebr-server.log. Deployment of a Proxy is ok, backup VM ok as well. I tried this to get the extension visible: -Removed com.vmware.ebr2 from /mob interface -Stopped Web Client services from vCenter Server -Reset vCenter SerenityDB -Started Web Client services from vCenter Server -waited 5 minutes to let it initialize -emwebapp.sh --stop -emwebapp.sh --start -Re-initialize EBR plugin from EBR-configure page Result = no plugin visible Tried different browsers (IE11, Chrome). Tried connecting with 9443. All with no luck, kind of stuck here. Anyone experiencing this too??

dazo1 · Accepted Answer

Had the same issue (vCSA 6.0.0, build 3634794 and EBR 1.1.3.7) - EMC Backup and recovery was not visible from vCSA webgui...

I applied pach VBA-1.1.3.7-Bravo-TLA.tar which resolved the issue.

Patch download:

ftp://ftp.emc.com/software/vba/VBA-1.1.3.7-Bravo-TLA.tar

Follow the instructions from here:

ftp://ftp.emc.com/software/vba/VBA-1.1.3.7-Bravo-README.txt

Additional info:

https://emcservice.force.com/CustomersPartners/kA2j0000000RBkXCAW

Hotfixes for other VBA versions:

https://emcservice.force.com/CustomersPartners/kA2j0000000R8N8CAK

mattstocum · Answer

We had a lot of issues, I think what ended up fixing it was restarting the Web Client services on vCenter after registering the EBR plugin. Also, you absolutely must use port 9443, 443 will not work.

Deb_PS · Answer

Virtual Backup Appliance (VBA) is deployed but is not displayed in the vSphere Web client. The drop-down list returns NULL, trying to access the 'Backup Appliance' list to connect.

Cause	A previous version of the EBR plug-in was registered in the VMware Extension Manager (mob)

Resolution	Delete the old EBR plugin registration in the vCenter extension manager. To remove the plug-in from the Available Plug-ins list: In a web browser, navigate to http://[VCENTER_FQDN]/ or http://[VCENTER_IP]/mob. Click Content. Click ExtensionManager. Find the name of the plug-in you want to remove from the list of values under Properties. The NetWorker EBR plug-in is "com.emc.networker.ebr". Click UnregisterExtension. A new window appears. Paste the name of the plug-in and click Invoke Method. This removes the plug-in. Close the window. Refresh the Managed Object Type:ManagedObjectReference:ExtensionManager window to verify if the plug-in is removed successfully.

Notes	The steps are documented in VMware article: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1025360 If the plugin still fails to appear, restart the vSphere web Client service and the EBR appliance web services. The EBR appliance web services may be restarted with the "emwebapp.sh --restart" command.

Attachments

kyrnyshev · Answer

I had the same problem. But the newer version:

vba - 1.1.3.7 vcenter 6.0.u2 networker server - 8.2.3.

Siptomy same. I tried to solve the problem in the same ways, but the result was not. I turned to support. After two days of the EMC engineer, the result has been imposed: vcenter 6.0.u2 is not yet supported with any of the VBA versions as of now.

zakkeri · Answer

Actually I have same problem. NW is 8.2.3 with latest EBR.

I'm running two vCenters, I updated one VC to 6.0U2 and EBR plugin stopped working. I reverted to 6.0U1b and plugin started work again.

But another vCenter with 6.0U1 and WebClient plugin doesn't work at all.

In eventlog.log:

[2016-04-25T18:11:28.473Z] [ERROR] start-signalling-13 Failed to start web bundle 'com.vmware.ebr2_app' version '2.0.3

': consult serviceability/logs/log.log for further details.

[2016-04-25T18:11:28.475Z] [ERROR] start-signalling-13 Start failed for bundle 'com.vmware.ebr2_app' version '2.0.3'.

org.eclipse.virgo.nano.deployer.api.core.DeploymentException: Web application failed to start

at org.eclipse.virgo.web.core.internal.WebBundleLifecycleListener.onStarted(WebBundleLifecycleListener.java:132)

at org.eclipse.virgo.kernel.install.artifact.internal.StandardArtifactStateMonitor.onStarted(StandardArtifactStateMonitor.java:271

)

at org.eclipse.virgo.kernel.install.artifact.internal.AbstractInstallArtifact.asyncStartSucceeded(AbstractInstallArtifact.java:319

)

at org.eclipse.virgo.kernel.install.artifact.internal.AbstractInstallArtifact.access$0(AbstractInstallArtifact.java:316)

at org.eclipse.virgo.kernel.install.artifact.internal.AbstractInstallArtifact$StateMonitorSignal.signalSuccessfulCompletion(Abstra

ctInstallArtifact.java:252)

at org.eclipse.virgo.nano.core.internal.BundleStartTracker$1.run(BundleStartTracker.java:140)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: org.eclipse.gemini.web.core.WebApplicationStartFailedException: org.eclipse.gemini.web.core.spi.ServletContainerException: Web

application at '/EBR2' failed to start. Check the logs for more details.

at org.eclipse.gemini.web.internal.StandardWebApplication.start(StandardWebApplication.java:137)

at org.eclipse.virgo.web.core.internal.WebBundleLifecycleListener.onStarted(WebBundleLifecycleListener.java:122)

... 8 common frames omitted

Caused by: org.eclipse.gemini.web.core.spi.ServletContainerException: Web application at '/EBR2' failed to start. Check the logs for more

details.

at org.eclipse.gemini.web.tomcat.internal.TomcatServletContainer.startWebApplication(TomcatServletContainer.java:133)

at org.eclipse.gemini.web.internal.StandardWebApplication.start(StandardWebApplication.java:109)

... 9 common frames omitted

zakkeri · Answer

From EMC support

VBA: Missing EMC Backup and Recovery plugin on vCenter 6.0 for VBA 1.1.3.7

Article Number 000482349

"EMC Engineering is aware of the issue and has a hotfix planned for public release in near future."

dean7 · Answer

Hi

I got this from EMC

KNOWLEDGE BASE

Knowledge Base Article: 000482349

VBA: Missing EMC Backup and Recovery plugin on vCenter 6.0 for VBA 1.1.3.7 (000482349)

Version: 2 Article Type: Break Fix Audience: Level 30 = Customers Last Published: Mon Apr 25 21:08:20 GMT 2016

Summary: Missing plugin on VCenter for VBA 1.1.3.7

Issue:

EMC Backup and Recovery(EBR) plugin is missing from vSphere Web Client after deploying VBA 1.1.3.7 on vCenter 6.0

NOTES:

This issue affects to Windows vCenter server installation.

The plugin is confirmed as registered in the MOB URL(http://vCenter-name/MOB)

Have attempted to close and re-open browser

User for login to vSphere Web client is confirmed as administrator

The vsphere-client-virgo.log shows error:

[2016-04-18T12:06:09.798+02:00] [INFO ] start-signalling-2 org.eclipse.virgo.medic.eventlog.default WE0000I Starting [2016-04-18T12:06:10.586+02:00] [ERROR] start-signalling-2 org.apache.catalina.startup.ContextConfig Failed to process java.lang.ClassNotFoundException: com.sun.jersey.server.impl.container.servlet.JerseyServletContainerInitializer

at org.apache.catalina.startup.WebappServiceLoader.loadServices(WebappServiceLoader.java:190)

at org.apache.catalina.startup.WebappServiceLoader.load(WebappServiceLoader.java:152)

at org.apache.catalina.startup.ContextConfig.processServletContainerInitializers(ContextConfig.java:1543)

at org.apache.catalina.startup.ContextConfig.webConfig(ContextConfig.java:1265)

Cause: Known issue ESC 26115

Change: New install or VBA v1.1.3.7 or upgraded VBA to v1.1.3.7

Resolution:

Fix:

For urgent fix requirements- please collect virgo logs from your vCenter server and then contact EMC Support professional for EMC Engineering is aware of the issue and has a hotfix planned for public release in near future.

Workaround:

Use older VBA version like v1.1.2.8

Notes: To find latest Hotfix for your VBA version see: https://support.emc.com/kb/476524

Location of Virgo logs: https://kb.vmware.com/kb/2110014

Primary

Product:

NetWorker

Product: NetWorker

kyrnyshev · Answer

Hi Holger Dietze,

Service Request Management #78834192

from chat:

vcenter 6.0.u2 is not yet supported with any of the VBA versions as of now

your vCenter is 6.0 u2

unfortunately thats the news ... i just checked with my resources

They have also updated the notes

Holger_Inf · Answer

Hi kyrnyshev,

I am interested in this combination (vcenter 6.0U2) with VBA too.

Can you provide the SR#, where your message "is not supported in any VBA version now" comes from?

The current (today) combat matrix does not reflect this.

http://compatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jsp http://compatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jsp http://compatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jspcompatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jsp

http://compatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jsp

column hypervisor:

vCenter 5.5 (Includes 5.5 Update 2),5.5U3a,5.5U3b,5.5U3d , 6.0,6.0 U1b,6.0U2

http://compatibilityguide.emc.com:8080/CompGuideApp/Networker9.0.jsp

NetWorker

VBA: Missing EMC Backup and Recovery plugin on vCenter 6.0 for VBA 1.1.3.7

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