Cannot remove character in console (PC5524)

Question

Hey there, our PowerConnect 5524 still does a weird thing: If hooked up to a serial console (with PuTTY; correct serial settings, cable is a Cisco DB9-RJ45 rollover), I can type characters just fine on the console - but there is no way of deleting them. It does not seem like a classical 'You use the wrong cable'-situation to me. Both Cisco with their 72-3383-01 cable (DB9-RJ45) and DELL with their C206M cable claim to be a rollover-cable (which they aren't per definition) and share exactly the same pinout. Pinout C206M --> scroll down until 'Rollover-pinout DB9 to RJ45' Pinout 72-3383-01  I just double checked with my multimeter - my cable (the Cisco one) has really the same pinout. Am I missing something? A 'hidden setting' to turn on backspace? Kind regards

Yannik_Z · Accepted Answer

Hey Josh,

I found a solution to that issue:
the problem is how PuTTY handles backspace. The default value for this is Control-? (127). Changing it do Control-H fixes the issue.

Inside the PuTTY configuration, simply head over to Terminal > Keyboard > The Backspace key and change it to Control-H
Don't forget to apply the settings

Kind regards

Yannik

DELL-Josh Cr · Answer

Is it a US layout keyboard or something else?

Yannik_Z · Answer

Hey Josh, sorry I forgot mentioning it. It's a standard, German QWERTZ-Keyboard. Kind regards Yannik

DELL-Josh Cr · Answer

That should be fine. Can you try a different keyboard? If you use a remote session instead of console does it work?

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