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5952
October 8th, 2016 12:00
Console into a Dell PowerConnect 3524P Switch
So I have 2 new Dell Powerconnect 3524P switches. I just want to get in and configure them with an IP and changing the default password. I can't console into them. I press the reset button on the fron as I do not know the IP's of them.
I have my serial to RJ-45 cable and Serial to USB cable since my PC does not have a serial port on it.
So I attach the serial cable to the back of the switch then plug in my PC
Open Putty
I use the serial option under COM3 since COM1 and COM2 are unable to connect.
I get the blank putty screen but nothing shows up after a while.
Can anyone here help me out a bit on how I can console into these? Thanks in advance. Much appreciated.
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vt1012
212 Posts
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October 10th, 2016 09:00
Here are a few things to try. The most likely suspect is the USB/Serial adapter you are using to attach to the RJ45/Serial cable. First make sure that this same cable-adapter combination works well with any other known-good switch or device. Just make sure that you can get to the CLI prompt with it on another system. Keep in mind too that some manufacturers use a different pin-out on their serial cables, so don't use one of their cables, but make sure you use the one that came with the Dell switch (which does work with most other manufacturers, but not all). If not, then the adapter is probably missing the correct driver and you will need to install that to get it working.
If the above is working, then be sure your data format is 8 data bits and that you are using the correct baud rate. The default baud rate for the 3524P is 9600. If 9600 doen't work, then you should try all of the other possibilities in case it was changed from the default. This may get reset to default with the switch reset, but not sure. Press the enter key a few times to see if you get a CLI prompt.
One final thing is to make sure your scroll-lock is off on your keyboard. This is an easy one to overlook that often causes input to terminal software to fail.
Hope this helps.
-B