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12 Posts

12159

January 31st, 2011 17:00

Missing switch front panel graphic in EWS

We just got a new 2824 switch and when I login via the web management system, I am unable to see the graphical status representation of the front panel of the switch.  I've tried using Safari, Chrome, Firefox and IE on OS X 10.6 and Win 7 without any success.  I also upgraded to firmware 1.0.0.39 again with no change.

Does anyone what the issue is or what I can do to resolve it?  I would really like to be able to visually see the status of all the switch ports.

909 Posts

February 1st, 2011 11:00

The picture in the docs are incorrect.  There is not a graphic representation of the switch in the web interface on the 28xx switches.

12 Posts

February 1st, 2011 10:00

In case it helps, this is all I ever see no matter which browser and OS combination I use:

I don't have this problem when accessing the web management pages on our 3324 or 3348 switches.  They show up just fine.

12 Posts

February 1st, 2011 17:00

So Dell's documentation is wrong!  Thanks for clearing this up.

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