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Network card not visible in OS
I'm trying to install a Dell BCM5720 Dual Port in a Dell PowerEdge R730XD
The card is detected in the BIOS and also in iDRAC as BRCM GbE 2P 5720-t Adapter
Instead, when I boot to linux or windows I can only see the integrated network card
Even if I try to execute the command hwinfo --netcard there is no Broadcom card.
I tried also to update drivers and firmware via LifeCycle Controller, Dell repository manager, direct via linux and direct via Windows, but I was only been able to install the driver Broadcom NetXtreme 21.4.2 in Windows server 2019 and the card still remains undetected.
If I try to install other drivers/firmware I get the message 'The update package is not compatible with your system configuration'
OS: Windows Server 2019
BIOS: 2.17.0
Firmware: 2.84.84.84
Matteo00
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October 7th, 2023 17:01
@Dell -Charles R Followed all the steps and now both network cards are visible on the os.
On idrac I can see their MAC address and firmware version. I updated the firmware and all went good
Thank you Dell for the support
DELL-Young E
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September 25th, 2023 02:44
Hello thanks for choosing Dell.
Dell BCM5720 Dual Port-> Which slot is this for?
I’m just wondering if you have only 1 CPU now- because it has to have both CPUs in order to use all the slots.
Respectfully,
Matteo00
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September 25th, 2023 08:37
@DELL-Young E The card is in slot 4. The server has 2 cpus E5-2640 v4. One single slot of 16gb ram
Matteo00
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September 25th, 2023 14:49
@DELL-Marco B It's a full lenght card. In which slot should I put it if I'm using only one CPU?
Matteo00
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September 26th, 2023 15:24
I configured the system in a minimum to post configuration + ssd and network card.
The card is still not dected in the os and in the device manager there is only the integrated network card. In idrac it's visible.
I moved the card from slot 4 to slot 5
Matteo00
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September 26th, 2023 17:32
@Dell -Charles R I think you mistaken the PCI slot and card priority
Matteo00
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September 26th, 2023 21:45
@Dell -Charles R
Hi no I don't have other cards
The card Is deceted on idrac and in the bios but not in the OS.
When I try to install drivers or firmwares I get that error described above
Matteo00
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September 27th, 2023 07:32
Is it this KCC-REM-BCM-95720A2003G ?
Matteo00
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September 27th, 2023 18:15
@DELL-Marco B Yes I just bought it. How cloud it be an HW error if it's detected in idrac, bios and the connection link is on on both card and switch? Why do I get the error 'The update package is not compatible with your system configuration' when I'm trying to install the correct driver?
Matteo00
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September 28th, 2023 07:19
@Dell -Charles R Hi, the server is now in minimum config to post so only one CPU and one RAM. The network card is in slot 5.
As you can see in the screenshot, there is no firmware and no mac address on the network card
Checked logs and Lifecycle logs, but there is no error.
Matteo00
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September 28th, 2023 13:31
@DELL-Marco B Yes, I tried on Windows Server 2019 and SUSE15. I think that there isn't a mac address because there is no firmware installed
(edited)
Matteo00
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September 29th, 2023 07:15
Fresh new RedHat 8.8 Installation.
I have tried to install all of this drivers:
Reinstalled RedHat 8.4 and retried to install drivers, but without any success.
I managed to install this but nothing changed. Tried also to reinstall it with command 'rpm -ivvh' and there is no error.
Network card is still not detected in OS and the MAC address and Firmware not visible on idrac
Matteo00
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October 5th, 2023 11:07
Swapped with another Dell BCM5720 Dual Port and got the same problem.
Tried all PCI Slots (4,5,6) but it was never detected on the OS.
Tried also to install latest drivers 226.1.107.0 but nothing changed. Installed latest firmware 22.61.8 and got the error 'The update package is not compatible with your system configuration'
Matteo00
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October 5th, 2023 11:35
Same thing if I try to install it via Lifecycle controller
Matteo00
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October 5th, 2023 13:45
@DELL-Marco B https://www.dell.com/community/en/conversations/networking-general/network-card-not-visible-in-os/650f4034abffcf5898d0d17d?commentId=6513da8f8a00d01f97c08095
Both cards have PPID KCC-REM-BCM-95720A2003G configured on slot 5 and slot 6
Also if I try to install the firmware 22.61.8 by extracting it and executing WinFWUpg.exe I get this error: