Unsupported Package Detected

Question

Hello! I have S4810 switch (from ebay and i don't know history of this device) and there is strange problem. ====================================================================== FTOS 9.6(0.0P9) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS pkg_info: can't find package `SMARTSCRIPTS' % Error: Could not get installed package information Dell#package uninstall VSNAGENT pkg_info: can't find package `VSNAGENT' % Error: Could not get installed package information ====================================================================== FTOS 9.14(1.2) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object 'libutil.so.7' not found Shared object 'libc.so.12' not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack . ====================================================================== How to resolve this problem? Factory reset (clear-all) didn't help.

DELL-Chris H · Answer

Your setup is feasible, but there are a few likely reasons why your Windows machine on the S6000 is not receiving a DHCP address from the N3024.

The first being a VLAN Mismatch or Untagged Traffic Issue, the reason being is that your output shows that port-channel interfaces on both switches are up, but no VLAN is assigned on the S6000 side:

On the N3024, all interfaces (including the port-channel) are in VLAN 1.
On the S6000, the port-channel and the Windows host port (Fo 0/124) show -- for VLAN, meaning no VLAN is assigned.

What you can try is to assign VLAN 1 as the untagged VLAN on both the port-channel and the Windows host port on the S6000, if that is the case.

for example:

# On the S6000

configure
interface port-channel 1
switchport mode access
switchport access vlan 1

interface Fo 0/124
switchport mode access
switchport access vlan 1

The next would be LACP Port-Channel Consistency
Your port-channel config looks good, but double-check that both sides are using LACP (active) and that the hashing algorithm is compatible.

Check if DHCP snooping or IP source guard is enabled on either switch, which could block DHCP offers.

Also, you can try to isolate the issue by assigning a static IP in the same subnet as your DHCP server to the Windows machine. If it can ping the DHCP server or gateway, then the issue is definitely DHCP-related, not L2 connectivity.

Lastly, on a side note;

If your DHCP server is on a different VLAN than the Windows host, you’ll need to configure DHCP relay (IP helper) on the S6000 or N3024.

Since you're using VLAN 1 across both switches, this likely isn't needed unless you plan to segment traffic later.

DELL-Josh Cr · Answer

Hi, Try running the command package clear-all

Supportit_RU · Answer

Hi,

#package clear-all

% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes

% Package clearing will continue in the background. Please check the logs for its status

Dell#

Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack .

DELL-Josh Cr · Answer

Try rebooting the switch now.

Supportit_RU · Answer

Hi,   Unfortunately, it doesn't help. Any other ideas?

DELL-Josh Cr · Answer

You can try updating the firmware.

Supportit_RU · Answer

Of course i did it. Firmware now is newest for my switch - FTOS 9.14.

Supportit_RU · Answer

I think, this packages were installed on some older firmware. May be i can remove them only with that firmware. Is it possible to identify which firmware were installed packages for?

DELL-Josh Cr · Answer

sh packages system should show what is installed.

knotlaer · Answer

I am having the same problems with a dell s6000. I upgraded to FTOS-SI-9.14.2.14.bin. I keep getting

Dell#package clear-all
% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts
Proceed to clear the packages [confirm yes/no]: yes
% Package clearing will continue in the background. Please check the logs for its status
Dell#Shared object "libutil.so.7" not found
                                           Shared object "libc.so.12" not found
                                                                               Jun  5 03:20:07 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful.
show packages
****************************************
* Package Name: SMARTSCRIPTS-Z
* Unsupported Package Detected. Please Uninstall !!!

I tried everything to uninstall the package but i can't. Its stopping me from upgrading anything else on the switch. I have factory reset the switch. Upgraded the Boot selector and loader along with the system. I have run that sequence of command several times. Im not sure what to do or what i can do. Thanks for the time and help.

Dell#package clear-all
% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts
Proceed to clear the packages [confirm yes/no]: yes
% Package clearing will continue in the background. Please check the logs for its status
Dell#Shared object "libutil.so.7" not found
                                           Shared object "libc.so.12" not found
                                                                               Jun  5 03:20:07 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful.
show packages
****************************************
* Package Name: SMARTSCRIPTS-Z
* Unsupported Package Detected. Please Uninstall !!!
Dell#delete flash:SMARTSCRIPTS-Z
% Error: Invalid input: syntax error.
Dell#delete flash://SMARTSCRIPTS-Z
% Error: The specified file does not exist.
Dell#
Dell#
Dell#package uninstall SMARTSCRIPTS-Z
% Error: Unsupported packages found. Please do package clear-all before doing any package operations
Dell#package clear-all
% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts
Proceed to clear the packages [confirm yes/no]: yes
% Package clearing will continue in the background. Please check the logs for its status
Dell#Shared object "libc.so.12" not found
                                         Shared object "libutil.so.7" not found
                                                                               Jun  5 03:30:35 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful.
package uninstall SMARTSCRIPTS-Z
% Error: Unsupported packages found. Please do package clear-all before doing any package operations
Dell#show packages system

Package Information
-------------------------------------------------------
Unit Package Name             Version       Status
-------------------------------------------------------
  0  no installed package
  1  not present
  2  not present
  3  not present
  4  not present
  5  not present

Dell#show packages
****************************************
* Package Name: SMARTSCRIPTS-Z
* Unsupported Package Detected. Please Uninstall !!!
Dell#package uninstall SMARTSCRIPTS-Z
% Error: Unsupported packages found. Please do package clear-all before doing any package operations
Dell#show packages
****************************************
* Package Name: SMARTSCRIPTS-Z
* Unsupported Package Detected. Please Uninstall !!!
Dell#show packages system

Package Information
-------------------------------------------------------
Unit Package Name             Version       Status
-------------------------------------------------------
  0  no installed package
  1  not present
  2  not present
  3  not present
  4  not present
  5  not present

DELL-Chris H · Answer

Knotlaer,

When you are running an older version firmware on S-series switch, you would need to make sure to uninstall the packages on the switch prior to the upgrade to the latest firmware. Since you have already upgraded you will observe the error

* Package Name: SMARTSCRIPTS-Z
* Unsupported Package Detected. Please Uninstall !!!

Now from what I am seeing the command you were using was

package uninstall SMARTSCRIPTS-Z

Where the command I believe is just

package uninstall SMARTSCRIPTS

Which running will result in an error stating to do a package clear all

Perform the package clear all and see if that resolves the issue.

If not then you will need to do the following in order to clear all packages after the upgrade.

Dell#remote-exec cp rm -rf /usr/pkg/*

Oct 13 12:08:53: %STKUNIT0-M:CP %CLI-0-REMOTE-EXEC: RCMD: remote-exec CP rm -rf /usr/pkg/*

rm -rf /usr/pkg/*

SStk-0 # <<"Wait until it get out of SStk-0 # prompt">>

Dell#

run "remote-exec cp ls -al " to make sure no files are present under /usr/pkg

Dell#remote-exec cp ls -al

Oct 13 12:09:27: %STKUNIT0-M:CP %CLI-0-REMOTE-EXEC: RCMD: remote-exec CP ls -al

ls -al

To look into the /usr and usr/pkg run following commands

Dell#remote-exec cp ls /usr/

Oct 13 12:16:08: %STKUNIT0-M:CP %CLI-0-REMOTE-EXEC: RCMD: remote-exec CP ls /usr/

ls /usr/

bin lib libexec pkg sbin share

This should confirm that there is nothing in /usr/pkg

Dell#remote-exec cp ls /usr/pkg

Oct 13 12:15:46: %STKUNIT0-M:CP %CLI-0-REMOTE-EXEC: RCMD: remote-exec CP ls /usr/pkg

ls /usr/pkg

Now clear all packages pre-installed on the switch.

Dell#package clear-all

After that then it should allow you to install new packages.

Let me know if this helps.

knotlaer · Answer

@DELL-Chris H ​ Hi thank you for the response, you have been very helpful.  Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object 'libutil.so.7' not found Shared object 'libc.so.12' not found Jun 5 05:13:51 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack unit 0 Package clear successful. Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#show packages **************************************** * Package Name: SMARTSCRIPTS-Z * Unsupported Package Detected. Please Uninstall !!! Dell# This is the little loop i keep running into. You were correct after running all of those remote exec commands my outputs are much different than what you stated. the /usr/pkg folder wasnt empty Dell#remote-exec cp ls /usr/pkg Jun 5 05:15:36 %STKUNIT0-M:CP %CLI-0-REMOTE-EXEC: RCMD: remote-exec CP ls /usr/pkg ls /usr/pkg SMARTSCRIPTS-Z.2.1.0 misc SMARTSCRIPTS-Z.f10pkg_manifest objStore bin openssl.cnf certs private etc sbin home scripts include share installed-packages ss-scripts lib ss-scripts.mod libexec var minihttpd Im not sure how to delete the pkg folder. Dell#remote-exec rm -rf /usr/pkg ^ % Error: Invalid input at '^' marker. This is what i have tried.

knotlaer · Answer

You are amazing. I figured out the commands it was for everything related to smartscripts and the ss-scripts.mod Dell#remote-exec cp rm /usr/pkg/SMARTSCRIPTS-Z.XXXX.XXX.X.X.X

knotlaer · Answer

@DELL-Chris H ​ YOU ARE THE BEST THANK YOU. Dell#package install flash://SMARTSCRIPTS-I-9.14.2.0.tar.gz !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 84619269 bytes successfully copied % Installation will take a long time. Continuing in the background. Check log for progress... Dell#Jun 5 05:36:47 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_INSTALL: Stack unit 0 SMARTSCRIPTS 9.14.2.0 Package installation successful

DELL-Chris H · Answer

Anytime, happy to help.  Have a great day and let me know if there is anything else I can do to help.

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Unsupported Package Detected

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