Tks for reply - yep, did that, and even changed the card and cable - same result. I am thinking problem may be with WinXP; hoping Dell Wireless/Bluetooth Support will have a solution tomorrow.
Many tks for letting me know the bluetooth is working fine on your 8600. I have not heard from Dell Support in a week, so have not makde any progress. In light of your comments, I suspect it is a problem with Win XP Pro on my system and I now have a second HD and plan to load it with Pro this afternoon to see if the problem goes away on a bare OS setup, without Office, etc.
Actually, I loaded Office 2003/OneNote beta before trying bluetooth, which caused all kinds of problems on my 8600 and had to un-install it. This could also have something to do with the bluetooth not working.
I have tried unsuccessfully to get the bluetooth working on the 8600. I get the above error message on start up, when I check in Services the service has started.
When I right click on the bluetooth icon and try to follow the wizard, It freezes on the general page and only a ctrl alt delete will get out of it.
I have uninstalled all bluetooth and reinstalled with the drivers provided by Dell
Also received the following error, unsure if this is related
Microsoft Visual C ++ Runtime Library
Program C:\windows\explorer
Pure virtual function call
Noticed that in processes seem to be more then one btsend to explore running??
Download the latest A02 Bluetooth Driver from Dell:
Uninstall the Dell Installed Firewall and Antivirus program and all components. Then remove the bluetooth driver and shut down. Remove the bluetooth card, and reboot. Shut down again and reinstall the bluetooth card and when XP says it has found new hardware, do not let it find the driver - install the downloaded (updated) driver and it should install and bluetooth should work fine.
I first got a second HD with Norton and Zone Alarm installed and it found the bluetooth and I installed the updated driver and loanbehold she worked. So I reinstalled the original HD and uninstalled the Dell stuff as above and bluetooth is working great on both HDs.
Did you ever find a solution? I am having the same problem with my factory installed Dell Bluetooth on my Inspiron 8600. I spoke to Dell Support and they said it was because I upgraded to Windows XP Professional (the laptop came with XP Home) and that the Bluetooth card can only communicate/work with Windows XP Home. That doesn't make much sense to me, though. Of course, if it is true, I would need to completely "restore" my factory settings because I can't uninstall XP Pro.
Did you ever find a solution? I am having the same problem with my factory installed Dell Bluetooth on my Inspiron 8600. I spoke to Dell Support and they said it was because I upgraded to Windows XP Professional (the laptop came with XP Home) and that the Bluetooth card can only communicate/work with Windows XP Home. That doesn't make much sense to me, though. Of course, if it is true, I would need to completely "restore" my factory settings because I can't uninstall XP Pro.
Very frustrated.
Next time ask that person his/her name, tag (or whatever they have there) and post that information in customer support forum. Honestly, that's the most idiotic thing I've ever heard.
I have the 8600 with Win XP Pro, and did what the post right above yours said and it worked. I am now using the bluetooth all the time w/o problems. Here is his text:
HERE IS HOW I FIXED MY 8600.
Download the latest A02 Bluetooth Driver from Dell:
Uninstall the Dell Installed Firewall and Antivirus program and all components. Then remove the bluetooth driver and shut down. Remove the bluetooth card, and reboot. Shut down again and reinstall the bluetooth card and when XP says it has found new hardware, do not let it find the driver - install the downloaded (updated) driver and it should install and bluetooth should work fine.
I first got a second HD with Norton and Zone Alarm installed and it found the bluetooth and I installed the updated driver and loanbehold she worked. So I reinstalled the original HD and uninstalled the Dell stuff as above and bluetooth is working great on both HDs.
Good luck.
airman32
(Back to me again) Before this, I also spent a long time on the phone with Dell tech support, and while on the phone she guided me through the steps of removing the driver, card, reinstalling the driver, etc. It still did not work after a long procedure, and she gave up and told me that it would never work without a new windows service pack--I almost screamed! The tech support person did almost the same steps that airman32 listed, but missed a couple (details, details), like uninstalling the virus software first, and (after downloading the latest dell bluetooth driver, removing the existing bluetooth driver, shutting down, removing the bluetooth card) rebooting once and shutting down again. Once working, I reinstalled the McAfee virus software, and everything works like a charm.
Unbelieveable! I've got a brand new 600m Inspiron and have had the same frustrations. I'd been on the phone trying to get it sorted out with Tech Support about a month ago, but after downloads, e-mails with instructions to re-install everything including the operating system, disassembling the computer to check the card (not the sequence here in the postings) I gave up, dug in and asked to return my unit. I figured it HAD to be a factory defect issue, since it was a brand new unit with only Dell-installed devices and software.
Customer Service just sent me a replacement unit (which I appreciate), but tonight I fired the thing up after pulling it out of the box and got the same BTStack errors. AAAAARGH!!
I'm going to try your solution tomorrow and see if it works, but for crying out loud, we shouldn't have to be doing this stuff on BRAND NEW COMPUTERS configured by the manufacturer! It sounds like there's a lot of success with the process, so what do I have to lose? Has anyone from Dell contacted the forum with confirmations?
FYI: When I get the stack error, my Task Manager tells me that the program btsendto_explorer.exe is eating up 99% of my CPU resources and my unit becomes a slug. If I end the process, things speed back up, but if I try and configure Bluetooth, I get a repeat performance. Sound familiar?
I don't remember that CPU usage problem, but I never checked that, and it was a few months ago. But I remember having large bruises on my forehead, and all my hair was on the ground after I pulled it out. ;-) I ended up spending a large part of my vacation enslaved to my computer.
If more detailed steps will help, I wrote them out (for the 8600--you will likely have to modify a bit for yours) recently at
Well, I did the sequence of steps and when I fired things back up, Bluetooth worked and the computer worked fine. No BTTray or Stack errors or failures, etc. Then I re-installed McAffee and the BTTray error returned, btsendto_explorer.exe consumed my CPU resources and the computer slowed to a crawl. I uninstalled all McAffee software, restarted the computer and things appear to be working OK, including Bluetooth. I may install the McAffee software programs one at a time to see if only one is the culprit.
Things I noted during my process: My original Bluetooth drivers were identified as WIDCOMM drivers btuusb.sys, version 1.4.1.3, and frmupgr.sys version 1.4.1.1. When I downloaded and installed the "latest" update from Dell, the drivers apparently stayed the same, for these two. The btsendto_explorer.exe file (the one that eats up my CPU resources at the same time I get my BTTray error) was updated from file version of 1.4.1.4 to 1.4.1.5, so the download did perform some kind of upgrade.
I have no idea where to go from here. Having no virus or firewall protection doesn't make me comfortable, and I don't consider it an option. I DID notice that when I re-installed the McAffee software from the CD Dell provided, a Dell 600m was NOT on the list of platforms it was allegedly designed for, while an 8600 IS listed. I'm not sure this even matters, but at this point, I'm making notes of every issue.
It still annoys me that Dell has been approached on this topic by a number of users, and they haven't come up with a resolution. Like I said, I have been shipped TWO computers with the exact same hardware and software and both got the errors right out of the box. No points for Dell!
My additional comments from more tweaking later in the day:
I reinstalled the McAffee virus protection and Personal Firewall one at a time, rebooting after each one to see if I would have any issues, and did so without any problems. But when I tried to install the McAffee Privacy Service software, the BTTray error pops up on re-boot and my btsendto_explorer.exe monopolizes the CPU, per Task Manager. So I unistalled only the Privacy Service program and things are back to "normal". Could this be the link? Is anybody else with problems running the McAffee Privacy Service program?
I feel better that I again have anti-virus capabilities, but this is still all Dell-provided software and hardware that appears to have some compatibility issues. Dell?
Message Edited by Steel Eagle on 03-20-2004 09:46 PM
Message Edited by Steel Eagle on 03-20-2004 09:48 PM
Very pleased my solution has helped all of you. By the way, I found that Norton 2004 does not cause any problems with Bluetooth.
As for Dell Tech Support, in the old days, I believed they were very good, but today I do not feel I am receiving the same level and quality of service.
I wonder how many just gave up and returned their brand new 8600s? Dell, are you listening?
johnallg
2 Intern
•
7.3K Posts
0
October 19th, 2003 20:00
Verify it is present, plugged in, and cabled properly.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
airman32
8 Posts
0
October 20th, 2003 01:00
Tks for reply - yep, did that, and even changed the card and cable - same result. I am thinking problem may be with WinXP; hoping Dell Wireless/Bluetooth Support will have a solution tomorrow.
Tks for your time - appreciate your cooperation
StuartV
1 Rookie
•
55 Posts
0
October 20th, 2003 14:00
BT worked fine for me under XP Pro (on my I8600). I have used it with a MS BT mouse.
- Stu
airman32
8 Posts
0
October 22nd, 2003 14:00
Many tks for letting me know the bluetooth is working fine on your 8600. I have not heard from Dell Support in a week, so have not makde any progress. In light of your comments, I suspect it is a problem with Win XP Pro on my system and I now have a second HD and plan to load it with Pro this afternoon to see if the problem goes away on a bare OS setup, without Office, etc.
Actually, I loaded Office 2003/OneNote beta before trying bluetooth, which caused all kinds of problems on my 8600 and had to un-install it. This could also have something to do with the bluetooth not working.
Tks for info.
roncooner
1 Message
0
November 12th, 2003 19:00
lppowell
1 Message
0
December 2nd, 2003 11:00
When I right click on the bluetooth icon and try to follow the wizard, It freezes on the general page and only a ctrl alt delete will get out of it.
I have uninstalled all bluetooth and reinstalled with the drivers provided by Dell
Also received the following error, unsure if this is related
Microsoft Visual C ++ Runtime Library
Program C:\windows\explorer
Pure virtual function call
Noticed that in processes seem to be more then one btsend to explore running??
Any help appreciated!!
airman32
8 Posts
0
December 3rd, 2003 05:00
HERE IS HOW I FIXED MY 8600.
Download the latest A02 Bluetooth Driver from Dell:
Uninstall the Dell Installed Firewall and Antivirus program and all components. Then remove the bluetooth driver and shut down. Remove the bluetooth card, and reboot. Shut down again and reinstall the bluetooth card and when XP says it has found new hardware, do not let it find the driver - install the downloaded (updated) driver and it should install and bluetooth should work fine.
I first got a second HD with Norton and Zone Alarm installed and it found the bluetooth and I installed the updated driver and loanbehold she worked. So I reinstalled the original HD and uninstalled the Dell stuff as above and bluetooth is working great on both HDs.
Good luck.
airman32
zb4runner
4 Posts
0
January 21st, 2004 15:00
Did you ever find a solution? I am having the same problem with my factory installed Dell Bluetooth on my Inspiron 8600. I spoke to Dell Support and they said it was because I upgraded to Windows XP Professional (the laptop came with XP Home) and that the Bluetooth card can only communicate/work with Windows XP Home. That doesn't make much sense to me, though. Of course, if it is true, I would need to completely "restore" my factory settings because I can't uninstall XP Pro.
Very frustrated.
Andrew WOT
194 Posts
0
January 22nd, 2004 05:00
Next time ask that person his/her name, tag (or whatever they have there) and post that information in customer support forum. Honestly, that's the most idiotic thing I've ever heard.
louckss
14 Posts
0
January 26th, 2004 04:00
I have the 8600 with Win XP Pro, and did what the post right above yours said and it worked. I am now using the bluetooth all the time w/o problems. Here is his text:
HERE IS HOW I FIXED MY 8600.
Download the latest A02 Bluetooth Driver from Dell:
Uninstall the Dell Installed Firewall and Antivirus program and all components. Then remove the bluetooth driver and shut down. Remove the bluetooth card, and reboot. Shut down again and reinstall the bluetooth card and when XP says it has found new hardware, do not let it find the driver - install the downloaded (updated) driver and it should install and bluetooth should work fine.
I first got a second HD with Norton and Zone Alarm installed and it found the bluetooth and I installed the updated driver and loanbehold she worked. So I reinstalled the original HD and uninstalled the Dell stuff as above and bluetooth is working great on both HDs.
Good luck.
airman32
(Back to me again) Before this, I also spent a long time on the phone with Dell tech support, and while on the phone she guided me through the steps of removing the driver, card, reinstalling the driver, etc. It still did not work after a long procedure, and she gave up and told me that it would never work without a new windows service pack--I almost screamed! The tech support person did almost the same steps that airman32 listed, but missed a couple (details, details), like uninstalling the virus software first, and (after downloading the latest dell bluetooth driver, removing the existing bluetooth driver, shutting down, removing the bluetooth card) rebooting once and shutting down again. Once working, I reinstalled the McAfee virus software, and everything works like a charm.
louckss
14 Posts
0
January 26th, 2004 04:00
Steel Eagle
6 Posts
0
March 20th, 2004 01:00
Unbelieveable! I've got a brand new 600m Inspiron and have had the same frustrations. I'd been on the phone trying to get it sorted out with Tech Support about a month ago, but after downloads, e-mails with instructions to re-install everything including the operating system, disassembling the computer to check the card (not the sequence here in the postings) I gave up, dug in and asked to return my unit. I figured it HAD to be a factory defect issue, since it was a brand new unit with only Dell-installed devices and software.
Customer Service just sent me a replacement unit (which I appreciate), but tonight I fired the thing up after pulling it out of the box and got the same BTStack errors. AAAAARGH!!
I'm going to try your solution tomorrow and see if it works, but for crying out loud, we shouldn't have to be doing this stuff on BRAND NEW COMPUTERS configured by the manufacturer! It sounds like there's a lot of success with the process, so what do I have to lose? Has anyone from Dell contacted the forum with confirmations?
FYI: When I get the stack error, my Task Manager tells me that the program btsendto_explorer.exe is eating up 99% of my CPU resources and my unit becomes a slug. If I end the process, things speed back up, but if I try and configure Bluetooth, I get a repeat performance. Sound familiar?
louckss
14 Posts
0
March 20th, 2004 03:00
I don't remember that CPU usage problem, but I never checked that, and it was a few months ago. But I remember having large bruises on my forehead, and all my hair was on the ground after I pulled it out. ;-) I ended up spending a large part of my vacation enslaved to my computer.
If more detailed steps will help, I wrote them out (for the 8600--you will likely have to modify a bit for yours) recently at
http://forums.us.dell.com/supportforums/board/message?board.id=si_wireless&message.id=4759&highlight=#M4759
(or if that does not work, click on my ice-cream-cone icon and then click find all posts by this user--it is the one on 3/04)
Steel Eagle
6 Posts
0
March 20th, 2004 17:00
Well, I did the sequence of steps and when I fired things back up, Bluetooth worked and the computer worked fine. No BTTray or Stack errors or failures, etc. Then I re-installed McAffee and the BTTray error returned, btsendto_explorer.exe consumed my CPU resources and the computer slowed to a crawl. I uninstalled all McAffee software, restarted the computer and things appear to be working OK, including Bluetooth. I may install the McAffee software programs one at a time to see if only one is the culprit.
Things I noted during my process: My original Bluetooth drivers were identified as WIDCOMM drivers btuusb.sys, version 1.4.1.3, and frmupgr.sys version 1.4.1.1. When I downloaded and installed the "latest" update from Dell, the drivers apparently stayed the same, for these two. The btsendto_explorer.exe file (the one that eats up my CPU resources at the same time I get my BTTray error) was updated from file version of 1.4.1.4 to 1.4.1.5, so the download did perform some kind of upgrade.
I have no idea where to go from here. Having no virus or firewall protection doesn't make me comfortable, and I don't consider it an option. I DID notice that when I re-installed the McAffee software from the CD Dell provided, a Dell 600m was NOT on the list of platforms it was allegedly designed for, while an 8600 IS listed. I'm not sure this even matters, but at this point, I'm making notes of every issue.
It still annoys me that Dell has been approached on this topic by a number of users, and they haven't come up with a resolution. Like I said, I have been shipped TWO computers with the exact same hardware and software and both got the errors right out of the box. No points for Dell!
My additional comments from more tweaking later in the day:
I reinstalled the McAffee virus protection and Personal Firewall one at a time, rebooting after each one to see if I would have any issues, and did so without any problems. But when I tried to install the McAffee Privacy Service software, the BTTray error pops up on re-boot and my btsendto_explorer.exe monopolizes the CPU, per Task Manager. So I unistalled only the Privacy Service program and things are back to "normal". Could this be the link? Is anybody else with problems running the McAffee Privacy Service program?
I feel better that I again have anti-virus capabilities, but this is still all Dell-provided software and hardware that appears to have some compatibility issues. Dell?
Message Edited by Steel Eagle on 03-20-2004 09:46 PM
Message Edited by Steel Eagle on 03-20-2004 09:48 PM
airman32
8 Posts
0
March 23rd, 2004 04:00
Greetings to all,
Very pleased my solution has helped all of you. By the way, I found that Norton 2004 does not cause any problems with Bluetooth.
As for Dell Tech Support, in the old days, I believed they were very good, but today I do not feel I am receiving the same level and quality of service.
I wonder how many just gave up and returned their brand new 8600s? Dell, are you listening?
airman32