Bluetooth problem on Inspiron 3442

Question

I can neither discover other devices via laptop bluetooth nor discover my laptop from other devices. Presently installed driver is Net work driver 1705. I tried installing 1704 bluetooth but it is asking to activate bluetooth using wireless switch. The wireless switch can toggle airplane mode but it can't help installation. Tried driver from Widcom site.It asks please plug in or turn on bluetooth device . Please help. Running Windows 8.1 Pro. See the log. [05/28/15 07:01:05] Update Package Execution Started[05/28/15 07:01:05] Original command line: 'D:\Network_Driver_57TF3_WN_6.30.223.245_A01.EXE' [05/28/15 07:01:06] DUP Framework EXE Version: 3.1.2.1[05/28/15 07:01:06] DUP Release: 57TF3A01[05/28/15 07:01:06] Intializing framework...[05/28/15 07:01:06] logo.png਍਍[05/28/15 07:01:09] Update Package Execution Started[05/28/15 07:01:09] Original command line: 'D:\Network_Driver_57TF3_WN_6.30.223.245_A01.EXE' [05/28/15 07:01:09] DUP Framework EXE Version: 3.1.2.1[05/28/15 07:01:09] DUP Release: 57TF3A01[05/28/15 07:01:09] Intializing framework...[05/28/15 07:01:09] logo.png[05/28/15 07:01:11] User Command: attended[05/28/15 07:01:11] DUP Capabilities Value: 39845887 (0x25FFFFF)[05/28/15 07:01:11] DUP Vendor Software Version: 6.30.223.245[05/28/15 07:01:11] Local System/Model Compatible with this Package? Yes[05/28/15 07:01:11] Local System OS Version: 6.3.0.0[05/28/15 07:01:11] OS Compatible with this Package? Yes[05/28/15 07:01:11] Local System OS Language: EN[05/28/15 07:01:11] Language Compatible with this Package? Yes[05/28/15 07:01:14] Identified Behavior : attended[05/28/15 07:01:14] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_57TF3_WN_6.30.223.245_A01\DUP7259.tmp[05/28/15 07:01:14] Translated Command Line : Setup.exe '/vLOGFILE='C:\ProgramData\dell\drivers\Network_Driver_57TF3_WN_6.30.223.245_A01\DUP7259.tmp''[05/28/15 07:01:14] Path : C:\ProgramData\dell\drivers\Network_Driver_57TF3_WN_6.30.223.245_A01[05/28/15 07:01:14] Identified Behavior : attended[05/28/15 07:01:21] User Command: attended[05/28/15 07:01:21] DUP Capabilities Value: 39845887 (0x25FFFFF)[05/28/15 07:01:21] DUP Vendor Software Version: 6.30.223.245[05/28/15 07:01:21] Local System/Model Compatible with this Package? Yes[05/28/15 07:01:21] Local System OS Version: 6.3.0.0[05/28/15 07:01:21] OS Compatible with this Package? Yes[05/28/15 07:01:21] Local System OS Language: EN[05/28/15 07:01:21] Language Compatible with this Package? Yes[05/28/15 07:01:21] (DupAPI::ExtractPayloadTo): *** Extraction Error: 50[05/28/15 07:01:21] Identified Behavior : attended[05/28/15 07:01:21] logo.png[05/28/15 07:01:21] Name of Exit Code: ERROR[05/28/15 07:01:21] Exit Code set to: 1 (0x1)[05/28/15 07:01:21] Result: FAILURE[05/28/15 07:01:26] Name of Exit Code: ERROR[05/28/15 07:01:26] Execution terminated at date-time 05/28/15 07:01:26[05/28/15 07:01:26] ###### [05/28/15 07:02:23] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_57TF3_WN_6.30.223.245_A01\DUP7259.tmp[05/28/15 07:02:23] --- Start of Vendor Software Log --- [05/28/15 07:02:23] ASCII payload log file detected.[05/28/15 07:02:23] [07:02:04] ************** Setup.exe - Begin Install 12.0.0.9980 - Thursday, May 28, 2015 **************** [07:02:04] [07:02:04] Run exe C:\Users\Abhi\AppData\Local\Temp\BTW_ThursdayMay2820150701AM\Win64\setup.exe sub64 /f2'c:\programdata\dell\drivers
etwork_driver_57tf3_wn_6.30.223.245_a01\dup7259.tmp' '/vLOGFILE='C:\ProgramData\dell\drivers\Network_Driver_57TF3_WN_6.30.223.245_A01\D [07:02:04] ************** Setup.exe - Begin Install 12.0.0.9980 - Thursday, May 28, 2015 **************** [07:02:04] [07:02:05] 64 bit OS = 1, Language id 1033, user UI lang 1033, system lang 1033 [07:02:05] Setup dir C:\Users\Abhi\AppData\Local\Temp\BTW_ThursdayMay2820150701AM\, Media dir C:\Users\Abhi\AppData\Local\Temp\BTW_ThursdayMay2820150701AM\Win64\ [07:02:05] InstallWithoutDevice=0 [07:02:07] EnableRadio - failed to load BtwRSupport.dll [07:02:07] Check 1 [07:02:07] DPInst not present C:\Users\Abhi\AppData\Local\Temp\BTW_ThursdayMay2820150701AM\Custom\util\Win64\DPInst.exe [07:02:07] InstallBrcmDeviceInf, Signed 1 [07:02:19] device not plugged in, UI 0, SilentInstallWithoutDevice 1 [07:02:19] InstallBrcmDeviceInf returned 3 [07:02:19] InstallBrcmDeviceInf failed 3 [07:02:19] InstallBrcmDeviceInf (2) failed 3, web 0 [07:02:19] ************** Setup.exe - End Install 12, WLAN 0******************** [07:02:19] [ResponseResult] [07:02:19] ResultCode=12 [07:02:19] Close Setup Event [07:02:19] ************** Setup.exe - End Install 12******************** [07:02:20] ************** Setup.exe - End Install 12, WLAN 0******************** [07:02:20] [ResponseResult] [07:02:20] ResultCode=12 [07:02:20] ************** Setup.exe - End Install 12********************

Abhijith V · Accepted Answer

Hi Todd,

The problem has been resolved . It was with windows services the problem existed. I had to change the account associated with bluetooth support sevice from my local account to local services. Thereafter I was able to connect my bluetooth devices to the laptop. Now it's working fine. Dell 1705 is the presently installed driver.

Please suggest some solutions to get rid of ghost touches which are usually annoying and often blocking me from using laptop.

Thanks

Abhijith V · Accepted Answer

I expect you have downloaded and installed all the required drivers from dell website.

This is what I did:

Press Windows Key + R
When the Run window opens, type " services.msc" (without quotes)
Find Bluetooth Support Services
See what is there in the "Log On As" column
If it is Local System, right click and choose properties.
Under "Log On" tab, select "This Account" and give "Local Services"

DELL-Todd S · Answer

Hi,

You may want to refer to this older thread "Activate Bluetooth Using Wireless Switch", where several fixes are listed to activate bluetooth. There can be a few different causes for what you're seeing, and many of them are resolved in that thread.

You will most likely find a resolution to your issue in that thread, but if not you can also check out Dell's Bluetooth support article to see if you can find other steps you can try.

Please let me know if you're able to resolve the problem, and if so, which steps helped you to fix it. That way others can find the way to resolve the problem if they see it.

Todd

Zoehri · Answer

Hi, i have similar trouble with my inspiron 3442 bluetooth. I can't add device, when try to scan bluetooth device it show nothing. I have turn on the bluetooth and set it visible to all.....

Mr. Abhijit or everyone on this forum, can you help me, what must i do ....

Ac Madya · Answer

Hi, Abhijith I have a similiar problem. But my os is mindows 7 64-bit. i try to find serbice.msc but its can't find. please help me...

Ac Madya · Answer

Hi Abhijith, i have a similar problem. my os is windows 7 64-bit. i try to find service.msc, but its not available. how the solutions? please help

BD Castle · Answer

Hi I can't activate Bluetooth,wireless network in my DELL Inspiron 14 Series. Please cooperate in this regards. BD Castle

Paul. S · Answer

I have the same problem on Inspiron 3542

Networking, Internet, & Bluetooth

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