UNSOLVED
getting usb adapter to work
Hi all.
I have a Dell Inspireon 560ST desktop running Windows 7 64-bit. I'm trying to connect it over wireless network via usb adapter, but its not showing up.
The model of the adapter is
http://www.tplink.com.au/products/productDetails.asp?class=wlan&pmodel=TL%2DWN821N
Its the WN821N model.
The driver is installed successfully, and it appears as another network adapter under Control Panel, Network and Sharing, Change adapter settings, but in the Network sharing centre, my adapter is not there.
Likewise on the status bar, its disconnect, yet when i expand it there is noting (I don't see my routers SSID), or anyone else's around as there are a few in my area.
There is nothing wrong with the usb adapter as it works fine and connects to network on another 64 bit system i tested it with (non-dell)
On the contrary, the wireless adapter was used on the same dell inpireon before, but the difference now being its 64 bit windows 7, not 32 bit.
Any help on what could be the cause?
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Posted November 28th, 2010 00:00
Yes. the chipset drivers were installed first.
There is no DSS software for the Inspiron 560ST. Attached is what I see
I installed the 64 bit drivers for the wireless adapter.
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Posted November 28th, 2010 14:00
TECH198,
In your wireless router...
What type of security are you using?
What channel?
Are you using Mac Address filtering?
What brand of wireless router are you using? Had an issue with a Belkin wireless N router not being able to recognize the difference between WPA-PSK(TKIP) Security(Personal) and WPA-AES, so the wireless device could not connect.
Do you have enough ip addreses to assign?
If you click on properties in the secong picture, look at the settings at see if TCP/IPv4 and TCP/IPv6 are set to obtain an IP address automatically.
Try comparing your settings to My Intel WiFi 5100 AGN Connectivity Settings, since I have a wireless N card attached in my laptop.
Rick
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Posted November 29th, 2010 00:00
I'm using WPA2-TKIP security. Channel 6. No Mac address filtering.
I'm already trying to resolve this issue with Dell technical support. They are suggesting its a motherboard issue.
I kind of agree with them, but there are issues still trying to explain.
Firstly, the wireless status icon does NOT appear in taskbar area, only when build in NIC is disconnected, when the wireless adapter connection, it should area "an option"
The page you linked me to appears to be all a ok as well, as the dell tech did the same thing.... He's also now suggesting its the router.. which is not true... as if it was a mis-configuration etc.. it would affect my entire network. not just one comp, which is happening. Therefore, the router is out of the question. If security was the issue, i would be able to still "see" the router. but that is not happening.
One problem that does remains though is if its a faulty motherboard. why does the wireless adapter work on the same system with windows 7 32 bit ?
In any case, the tech will phone me back to resolve issue.
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Posted November 29th, 2010 01:00
TECH198,
Was looking at the drivers offered. Depending on the version you have, the Version 2 had the drivers for 32-bit and 64-bit offered. Others did not specify if they were 32-bit or 64-bit.
Things to try.
When you installed the drivers, did you use the drivers from TP-Link's Website?
When installing the drivers on a 64-bit system, did you have the option to install the drivers in a different location? If so, did you try installing the drivers in the Program Files Folder instead of the Program Files (x86) Folder?
Did you try installing the downloaded drivers in the Vista (or XP) Compatibility mode? I find some of the drivers offered are sometimes Vista or XP drivers and can be installed in the compatibility mode.
On a 64-bit system there are three versions of Internet Explorer. Click start, type Internet and you see the image below. Use the Internet Explorer WITHOUT the (64-bit) after it. Flash player is NOT supported in the 64-bit browser.
I found most wireless adapter work best with these Recommended Wireless Router Settings, I use channel 11. I found I get the best connection with channel 11.
Other option is that there might be an issue with the USB Ports on the desktop.
Keep me informed on what your finding are.
Rick
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Posted November 29th, 2010 05:00
I think the problem is solved.
I meant to install the driver via setup.
Instead, I was trying to install it manually via Device Manager, available network are are now listed.
Strange. Setup "Must" be used to automatically install driver and any other related stuff... this "other stuff" i did not want...which is why i chose to browse via device manager.
But as I found out during the installer, under 64 bit version of Windows 7, only the driver is installed anyway, so it's all ok. It's the vista driver its using.
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Posted November 29th, 2010 13:00
TECH198,
Glad you got it working! :emotion-21: Thanks for posting back. I know most of the drivers for Dell's Printers are Vista drivers and I also installed Windows 7 64-bit on my computer and used the Vista 64-bit drivers in the compatibility mode.
Take care,
Rick
PudgyOne
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Posted November 26th, 2010 09:00
TECH198,
When you upgraded the computers operating system, did you install the desktop/notebook utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Install Drivers in Microsoft® Windows® on Dell Systems If you cannot find Windows 7 64-bit drivers for your computer, try using the Vista 64-bit (or XP 64-bit) drivers and install them in the Compatibility mode
The desktop/notebook utility and the chipset drivers will help to connect the USB Ports and the rest of the devices that are attached to the computer.
Rick