limited internet access

Question

OK this one has me stumped.  About a week ago, I was able to access any internet site I wished.  The next day I had trouble accessing just about every site.  I am able to access yahoo.com, when I click on the 'mail' link, I can go to that page just fine.  However once there and I put in my username and password, I cant get into it.  I get the default IE page that says cant find page.   I also cannot access windowsupdate, microsoft.com, support.dell.com or anything else.  My antivirus wont update either.   I tried the following:   1 cleaned cache 2 scanned for viruses and spyware (negative findings) 3 used system restore to restore back to a time when I know the internet was working 4 used the partition system restore to restore computer back to original factory state.   Internet still does not come up, only on limited sites.  I checked the connection using another computer (writing this from the other computer), and the connection works great.  I am pretty sure it is not a connection issue since the connection seems to work fine with other computers.   I did not download/install/uninstall/modify any programs/settings before this happened.  It just happened overnight it seems.   Has anyone ever encountered something like this before?  If so can you please advise?   Joel

MRF4700 · Answer

Are you running any third party internet security software?(Norton, McAfee, Trend Micro)

jgraham10 · Answer

Trend Micro PC-Cillin, which I shut down.  I also shut down the XP firewall.  Nothing works.

MRF4700 · Answer

Was this software pre-installed on your system when you received it?

kozmkdr3d · Answer

I'm having a similiar problem myself. I've been using my laptop Wireless and direct connection for the last 5-6 months, everything has been fine. I go out of town for a week, still using wireless fine, come back and plug in via lan cable and I'm experiencing about 30-40% Loss. I really have no idea what to do. I'm a student in college, the internet connection is fine, My desktop when I use the very same plug is fine, I go into a roommates room who has the exact same laptop, model and everything, and it is fine,I plug mine into her cord and I still have loss. I have absolutely nothign running in the background, I've tried this using Trend Micro Firewall and disabling it. I've disabled Trend and used Microsofts firewall and disabled it. I've removed the drivers for the Intel net card, reinstalled, updated numerous times. A weird thing, I have internet activity when I use the cable, but if i try to jump onto wireless, It says limited activity.

I dont know if the previous poster is having most of these issues, But I know I want to get them resolved and I dont want to format my computer and have the same stuff happen.

-k

jbossetti · Answer

I am currently having a problem with Internet Explorer where it will not allow me to acess sites that require a userid & password.  I can access these same sites usung Mozzila so it is not a problem with my ISP.  I also am not able to use any Windows functions that require IE such as: Search, Restore...etc.  I also can't download any Microsoft or McAfee software since they require IE.    It seem that I have some corrupted software that IE uses and nobody has been able to identify the culprit.  I have downloaded IE 7 and it has the same problems so it is not the IE software itself but some other code in the system.  HAs your problem been identified?

jgraham10 · Answer

I tried all the suggestion I recieved. Ultimately the fix was reformat and reinstall windows. There was something that somehow became corrupted either with in IE files or the system registry. Upon reinstall everything worked as it should have.

jbossetti · Answer

The good Dell support staff in the Phillipines were able to finally solve my IE problem by sending an Wndows XP OS disc and having me restore the OS.  This not only solved my problems with IE but did so without any loss of data.  Thanks to the Dell staff for their persistence.

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limited internet access

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